Administrative Assistant Program Management

Gail Germaine Havener

**** **** ***** ****, ********, Ohio 43231

**************@*****.***

(C)614-***-****

Professional Summary:

Providing continuous support to staff through proven stellar knowledge, leadership and experience of daily process and requirements, while being an innovative problem solver, able to assess and resolve needs/issues in a timely manner.

Key Competencies/Skills:

• Verbal & Written Communications

• Microsoft word, excel, office, outlook, power point, skype, teams

• Proofreading/Detail & Accuracy

• Event Planning/Coordinating

• Research & Program Management

• US Bank Freight Payment System, Bolt, Manhattan Associates, Prism (AS200), I-Connect, Motives, Dashboard Motives.

T. Marzetti (Adecco Staffing) February 2020-Present Fleet Transportation

•Preparing OTR/CITY drivers (KPI’s) mileage, bunks, lumper, drops, pickups and receipts

•Payroll

•Routing trips

•Entering vacations, holidays, personal time into system

•Preparing and conducting Safety meetings

•Matching customer invoice amounts for spot rates

•Destroy and Donate products authorizations

•Preparing payments, GL and PO’s for billing

Professional Experience:

UnitedLex, (Adecco Staffing) November 2019-February 2020 Administrative Assistant

• Answering phone, greeting, support staff attorney’s arbitration classes, scanning documents, ordering supplies, stocking closet, answering emails, opening, distributing mail and planned luncheons.

Huntington Mortgage, (Adecco Staffing)

Fullfillment Specialist March 2015-November 2019

• Processing vendor documents (Titles, Appraisals, Flood insurance, HOI and Verifications), generating NOI letters (Notice of Incompleteness) for Huntington Mortgage.

• Uploading appraisals to print and send to customers; initializing closing documents and disclosures and thank you letters to send to customers for signatures.

• Responsible for mailing out, Turndown Letters and assign loans to LC(s) (Loan Consultants). I also prepare daily report for mass mailing and letters for Flood zone customers. Additional requirements are programming Huntington Bank Employees Training Website(s) and prepping and gathering files for warehouse retention in addition to scanning documents to go paperless. GC Services Classified as Public Collections Representative October 2013-November 2013

• Placing and receiving calls, to and from internal and external customers for student loans – default.

• Explained payment arrangements required and what is to be expected when the borrower enters, into loan default and questions regarding income tax retention and garnishments etc. JPMorgan Chase

Sr. Operations Specialist February 2008-August 2012

• Applied SCRA (Servicemembers Civil Relief Act) protected mortgage payments, reversed payments and corrected incorrect applied payments while maintaining filing system.

• Trained new employees.

• Provided Quality Control (QC) for errors.

• Made stop payments on checks sent to customers in error.

• Created daily reports.

• Closed and withdrew loans for compliance issues.

• Reviewed documents for submissions to the underwriting team.

• Checked verification of employment for customer loans. Education:

• Columbus Paraprofessional Institute - Attained Certificate 1000 Lexington Avenue, Columbus, Ohio 43211

• Ashford University - Removed

400 N. Bluff Blvd., Clinton, IA 52732

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