Case Management Manager

Objective:

Looking for an opportunity to work in the field of social work, case management, and human networking where I can utilize my skills to help find solutions for complex issues that need navigation, collaboration, and referral.

Professional Experiences:

AMP COACH – Ethiopian Tewahedo Social Services 2023-Present

Develop and maintain a dependable and interactive relationship with program participants.

Assist with conducting outreach to our community partners- Work placement/School.

Engage with youths and follow up every week and update their progress report.

Provide home interventions, work site visits and placement visits.

Involved with planning, organization and implementation of special events and projects.

Record and maintain participant records, provide case management support and community linkages.

CASE MANAGER/RECRUITER – Serenity Home Health Care LLC 2022-Present

Track and makes recommendations and develop action plans to improve the processes.

Scheduling – Make sure the clients are getting the care in time with the right schedule.

Collaborated with families and caregivers to ensure coordinated care delivery.

Working as a Recruiter, recruited over 10 workers in one year.

Providing education to assist with self-management.

Help clients fill up paperwork for Hospital/County offices.

Collaborated with cross functional team to gather and analyze data trends to create a plan.

DENTAL ASSISTANT: Multiple Locations 2020-2023

Assists patients in the completion of all requested paperwork relating to insurance and financial agreements.

Maintain and update patient records.

Verify Insurance benefit information working with patients and insurance companies.

Provides backup assistance to the billing department by performing duties such as the posting of receivables, following up on outstanding account balances, and coordinating the mailing of invoices.

Assist during routine dental cleaning and surgeries.

Obtained x-rays of the patients using Radiographic equipment.

Managed dental inventory every Friday and placing new orders.

HUMAN RESOURCE ASSISTANT/TEAM LEAD: Thirty-One Gift 2016-2018

Receive products and record inventory.

Scan and upload products to system

Leader for problem solving any inventory, setting priorities and multi-tasking.

Process guide for each department

Directed a team of 6 Associates in executing daily tasks, including stocking shelves, processing shipments, and providing exceptional customer service.

Maintained correct and up-to-date human resource files, records, and documentation. Support with new hire orientation.

Interview new warehouse associates for work placement

Data entry – Labor hour details to the correct GL

CERTIFICATION/SKILLS/LEADERSHIP

Certificate of Pre-Licensing for Mortgage Loan Originator

Proficient knowledge of Microsoft suite office including excel with Pivot Table and V-lookup.

Strong understanding of accounting processes and principles along with analytical skills.

Ability to be flexible and able to work under pressure and meet deadlines.

Fluent in English and Nepali.

Client and caregiver relationship management

Excellent attention to details and data collection and data analysis

Problem-Solving and conflict resolution

Active member of Bhutanese community Development in Reynoldsburg region helping immigrant refugees with translation and other official work.

EDUCATION:

Reynoldsburg High School 2012 – 2016

Worthington Dental Group: Certified Dental Assistance 2018-2020

References:

Can provide upon request.

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