Customer Service Human Resources
Resume:
Address: **** ******** ** *** * Columbus, Ohio ***13
Phone Number: 614-***-****
E-mail Address: ***********@*****.***
Tyra N. Burks
Objective:
I hope to find a career that will challenge me. I’m very energetic and self-motivated, with a strong passion for communication. I like working with others and helping others. I plan to continue in school to learn as much as possible, in return I hope to use my knowledge to benefit myself as well as others.
Summary of Skills
Qualifications
● Cash handling
● Customer service
● Training others
● Microsoft word
● Microsoft works
● Microsoft Excel
● Type 40+ words per. Min.
● Little power point
● CPR Certified
● Math skills
● Communication skills
Education February 2009 - July 2009 Everest Institute Columbus, Ohio STMA
● Student, honor roll.
1999 - 2004 Centennial High School Columbus, Ohio
High School Diploma
● College Prep.
2014-2015 Columbus State Community
College
● Basic class’s
● Accounting/Finance
Professional
Experience
September 2021- 2024 -Chipotle Corp.
Claims and Customs incident Specialist
● File claims with insurance company from guests
● Review camera footage of incident to insure liability be pressing forward
● Document inbound and outbound calls
● Contact upper management to make changes or advise of changes
● Review location records to make adjustments or suggestions as needed
● Communication with the health department and the health and safety team as needed for safety and illness issues
● Work with Human Resources for allegations from guest and employees against other employees and staff.
● Send email/calls or further communication to insure issues have been resolved in a timely manner or send to higher management.
November 2019 - May 2021(AEP contact)
Security operations and event monitoring center
● Monitor cameras/alarms
● Inbound/outbound calls
● Place Service ticket
● Insure alarms are working properly
● Data entry
● Check/grant access to facilities
August 2018- June 2019 - Morgan Stanley
IT Support/Help desk
● Inbound calls
● Troubleshooting
● Install/Uninstall applications and programs
● Route calls as needed to next level of support
August 2015- April 2018 - G.C Services
Collections
● AP/AR
● Inbound/Outbound calls
● Customer service
● Federal loans
October 2014- August 2015 - First service federal credit union Collections
● Bankruptcy
● Car repossession
● Mortgage payments
● Loans (secured and unsecured)
December 2012- Current - Red Lobster
Customer service
● cashier
● Server/Bartender
July 2012- January 2013 - Nco Financial Systems
AP/AR Representative
● Federal garnishments, inbound and outbound calls to set-up payment arrangements, start and stop garnishments and for employee verifications.
● Faxing paperwork for garnishments and handling human resources or payroll paperwork for deductions.
August 2011- June 2012 – Alliance Data systems
Account Manager
● Handled inbound and outbound calls to current customers and customers with outstanding balances.
● Collections/ Retention recovery to make sure our clients received the past due payments to bring the account current.
● Trained others to use customer service, collections and recovery skills to retrieve payments on delinquent accounts.
● Performed skip tracing to find account holders who have created fraud or refuse to pay off account balance.
August 2010- October 2011 – Rosie O’Grady’s
Bartender/ Bar Manager
● Perform bartenders duties, train others in mixology, and take stock weekly. October 2008 - 2010 Mad Greek Restaurant Columbus, Ohio Customer service
● Greet every customer and help them get seated.
● Submit payroll every two weeks and set schedules for floor and kitchen help. July 2009 - June 2011 G.C. Services Columbus, Ohio Account rep.
● Take inbound and make outbound calls in regards to Federal student loans.
● If borrower refuses to pay back loan or set up arrangement submit and file garnishment.
● Skip trace to find borrowers place of employment, home/address and available funds on credit report.
● Set up payment plans borrowers can afford and that are reasonable to help get debt paid off.
● Train others to use customer service, collections/retention skills to perform daily job functions.
● Verify borrowers statius to make sure they qualify for any special program, deferment, or forbearance.
March 2008 - July 2009 Buffalo Wild Wings Columbus, Ohio Server/Bartender
● Greet and seat customers to accommodate their needs
● Give great customer service while waiting on the customers orders to come out.
● Train other bartenders and servers to perform basic job duties.
● Take stock every week to insure everything is fresh and stocked. March 2007-April 2008 DOTS Columbus, Ohio
Floor Manager
● Handle cash register and nightly count of profit for the day.
● Take stock and count inventory bi-weekly of products.
● Take the bank drop every friday from the safe to the bank to be added to profits accounted.
● Take stock and inventory reports
Nov. 2005-Sept. 2006 Bob Evans Columbus, Ohio
Server
● Greet and seat customers to their needs.
● Give great customer service while taking their food orders.
● Train new servers to perform needs of the customers. Dec. 2004- Oct. 2005 Gap INC. Direct Groveport, Ohio Corrections and Distribution
● Take incoming customer calls to set up orders.
● Answer any questions or concerns customers have about a current or previous order.
● Handle any corrections needed or refunds to customers.
● Take and set up customers with company credit cards and establish a credit limit.
● Handle all payments either for current products being ordered or credit card balances. Feb. 2003- Dec. 2004 Applebee’s
Columbus, Ohio
Server
● Greet and perform great customer service to every customer.
● Make sure every customers needs are being fulfilled. Professional I was a member of the G.C. elite and hit my budget on a consecutive monthly bases for every employer I have every had the obligation to. Languages English
References:
Joseph Garza - supervisor - Chipotle-claims and incident specialist 3 yrs
Joy Peterson - Retention manager- GC SERVICES
Phone# 614-***-**** 4 yrs
Vicki Lett- manager - First service credit union
Phone# 614-***-**** 6 yrs
Brian Smith - US Army - Communications Director
Phone# 614-***-****
Mandie Thompson- MORTGAGE-CHASE BANK
Phone# 614-***-**** 12 yrs
Extra-curricular Exercising, sports, music and reading Activities
Awards received Honor roll, top account rep., and high budget hitters. To whom this may concern,
Thank you for taking your time to consider me for your position. I hope to hear from you soon and will check back with the company 5 business days from now to see how my application process is going. If you’re looking for a self-motivated, hardworking, fast learner, who works well with others, please contact me. Thanks again for your time and have a nice day.
Sincerely,
Tyra N. Burks
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