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Customer Service Representative

Calgary, AB, Canada
March 23, 2018

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Alexandra Crisanti

*** **** ****** *.*. Calgary, AB 403-***-****


Enthusiastic self-starter with five years’ hands on customer and administrative experience in diverse office environments. Well versed in written and oral communication, handling calendars and appointments, multitasking and prioritizing for task competition.


St. Francis 2007-2010

High School Diploma

Professional Experience:

National Bank of Canada 2017-present

Receptionist/Sr. Customer Service Representative

Greet clients, answer general enquires and questions regarding accounts.

Answer phone calls and messages, redirect to colleagues if needed.

Assist in opening procedures of the branch (verifying cash, ATM loading etc.)

Contribute to the timely and accurate completion of branch administration work.

Order office/business supplies

Sign for couriers, handle/redirect both incoming & outgoing mail

Receive and process commercial deposits

Coordinate/receive Canada post mail and courier pickups/drop offs

Quick problem resolution for clients

Upkeep general cleanliness and appearance of branch (reception/waiting area)

Upkeep of coffee station (cleanliness, supplies, etc.)

Hera Weddings & Events 2017-present (Weekends Only)


Assist in coordination of vendors for events/weddings

Assist in set up & take down of venue space

Interact/answer questions for bridal party, guests, and venue staff etc.

Assist with the flow of the event/coordination of speeches, music, food and drink service throughout event

TD Canada Trust 2014-2016

Executive Assistant/Regional Office Coordinator

Interact with executives in all areas of the business on behalf of the AVP and respond to all requests with appropriate urgency and confidentiality .

Schedule and organize meetings, including preparation and coordination by booking the facility, AV/equipment setup, and refreshments etc.

Provide accurate, organized and efficient administrative support; collect/track data, sort and distribute mail/courier service, balance and process expense/budget reports, manage calendars/schedules, book business travel accommodations, and perform other administrative assignments as required .

Apply due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (i.e. reports, files, presentations, invoices, correspondence/communication)

Maintain proficiency with software applications: MS Word, PowerPoint, Excel, and Outlook.

Help Sales & Service team in event planning (i.e. rallies, team building events, recruiting events)

Prioritize and manage own workflow in a multi-tasked environment to ensure efficiency i.e. meeting deadlines, and flexibility in adjusting to changing workload priorities.

TD Canada Trust 2011-2014

Customer Service Representative

Create a memorable customer experience at every interaction to contribute to the ongoing improvement of the overall branch customer experience .

Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner .

Ensure customer problems are handled appropriately, escalating issues when necessary .

Actively participate in the performance management process; meet professional/personal development objectives by utilizing learning resources.

Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services and/or identify sales opportunities and refer customers to appropriate team members or TD partners .

Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals .

Contribute to the timely and accurate completion of branch administration work.

Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations.

Understand and apply bank/branch operating policies and procedures – opening and closing procedures

Soul Connexion 2010-2011


Additional Skills:

Team Player- also works well independently

Efficient/Quick Learner

Positive and outgoing attitude

References Available Upon Request

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