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Manager Customer Service

Location:
Cokato, MN, 55321
Salary:
65,000
Posted:
March 21, 2018

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Resume:

EXECUTIVE PROFILE

SKILL HIGHLIGHTS

CORE ACCOMPLISHMENTS

PROFESSIONAL EXPERIENCE

EDUCATION

RICHARD LOCH

**** ******** **, ********, ** 55033 H: 651-***-**** C: 612-***-**** ac4vyj@r.postjobfree.com Visionary Operations Executive with solid experience managing all levels of restaurant operations including casual dinning, fast food, quick serve and multi-unit management. P&L management

Operations management

Budgeting expertise

Leadership/communication skills

Employee relations

Managed 10 stores in multi-unit role to positive sales in less than a year. Recognized in the top 5 of managers in the country for People Retention with Applebee's.

Created a fund raiser program which raised over $50,000 dollars in the first year for Applebee's.

Created the Arby's Ambassador program to help schools raise funds for local activities.

07/2015 to Current General Manager

Pei Wei Asian Diner - St Louis Park, MN

07/2013 to 07/2015 Area supervisor

P.E.T. investments DBA Little Caesar's Pizza - St Paul, MN Making sure the stores are operating efficiently while providing leadership, coaching and a positive direction to the stores to improve store operations, profits and development while providing timely communication and feedback to the Director of Operations. 10/2010 to 07/2013 General Manager

Arby's - St Paul, MN

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives Created a PM program to save the company even more money. 10/2008 to 10/2010 Store Manager

T-Mobile - St Paul, MN

Attended local, regional and national trade shows for product development training as defined by territory needs. Created a customer service program to make sure customers were taken care of in a timely fashion.

10/2001 to 10/2008 General Manager

Applebee's - Inver Grove Heights, MN

10/1998 to 10/2001 Store Manager

Caribou Coffee - St Paul, MN

High School Diploma

Rocori High School - Cold Spring, MN, USA

References:

Mike McGuire /Owner Jersey Mikes subs

734-***-****

Don Foster /Inventory Tech Honda Motor Company

651-***-****

Dave Richoz /GM McCormik & Schmitz

763-***-****

Hannah Brown / GM Applebees West St Paul

651-***-****



Contact this candidate