SHIRLEY A. WRIGHT

**** ***** ****, **********, ** 35810

Phone: 256-***-****/Cell: 256-***-**** / ac4u3j@r.postjobfree.com

Summary

Detailed-oriented organized Data Entry Clerk with administrative support, customer service and attention to detail. Require minimal supervision, thoroughness, team player, decision making, flexible and can adapt to any situation. Over 7 years of experience of managing multiple data entry projects at once.

EMPLOYMENT

Seneca Resources, Huntsville, AL 09/17 – 11/17

Data Entry Clerk (temp)

Monitored information in the Cloud for Customer (C4C) software

Utilized C4C database to verify and updated information from spreadsheets

Handled incoming calls and directed them to sales and finances department

Women’s Business Center of North Alabama, Huntsville, AL 05/13 – 11/16

Data Entry Clerk

Maintained information in the Customer Relations Management (CRM) software

Utilized CRM database to input new clients and trainee records

Verified and purged clients data files as needed

Interfaced with Program Managers to alleviate deficiencies and developed standard procedures for database management

Utilized source documents such as client intake forms and training reports for entry into the CRM database

Uploaded data into the Entrepreneurial Development Management Information Systems (EDMIS) database on a quarterly basis per established deadline

Exported CRM data weekly to email marketing application for promotional purposes

Worked with CRM vendor to improve data entry processes

Provided overall administrative office support to the team and compiled and edited documents

Established, organized, and maintained program and clients filing systems

Handled client’s information and protected operations by keeping information confidential

Assisted with the coordination of meetings, workshops and other tasks as needed

J. F. Drake Technical College, Huntsville, AL 01/11 – 05/13

Student/Student Intern

Tutored students in the areas of CIS (sign-in sheets on file)

Monitored tutoring lab for questions and security

Established tutoring schedule with the approval of counselor

Worked with instructors to notify student of available services

Provided on-line student assistance

Utilized basic computer system to enter, update and check information on customers

Processed customer’s credit card payments in secure pay system

Scanned documents to computer system

Continental Automotive Manufacturing, Huntsville, AL 01/05 – 08/10

Production Operator

Assembled electronic components for PC boards

Inspected PC boards for quality assurance

Obtained Certification in Soldering

Assisted with inventory and other tasks as needed

Cinram Manufacturing Company, Huntsville, AL 06/00 – 12/04 Data Entry Clerk

Monitored shipping and receiving product packaging and purchases orders

Inspected and processed product for accuracy

Developed solutions for complex problems

Utilized basic computer systems to maintain processed orders and inventory data

Performed team leader responsibilities in the department.

EDUCATION

J. F. Drake State Technical College, Huntsville, AL

Associate Degree in Office System Technology 2013

Tennessee Valley College, Huntsville, AL

Certificated in Secretarial Word Processing 1983

North Alabama College of Commerce, Huntsville, AL

Certificated in Clerk Typist/Receptionist 1978

ADDITIONAL SKILLS

Working knowledge of Microsoft Office - Word, Excel, PowerPoint

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