Ambitious, devoted and patient-focused individual with an extraordinary ability to impact all personality types so as to embrace emotions that supports the comfort in healing. Equipped with knowledge that supports 21st methods. Outstanding ability to effectively identify opportunities, develop focus and provide praise, encouragement and motivation for patients. My main objective is to obtain a position as a Medical Assistant within your Organization, where I can utilize my skills to provide patients with enrichment that will enable them to meet the demands of maintaining healthy habits, while making sound decisions that will have positive impacts on their overall health.
Strong background in patient care, vitals, injections, phlebotomy, EKG's, and basic lab tests; room preparation and equipment, CPT, CD 9', venipuncture, finger stick, clerical skills, filing charts, documentation of medical records and maintenance.
Cora Hoffaman Centers, Staten Island, NY 11/2011-08/2014
Resolves customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
Analyze customer complaints and provide appropriate corrective actions
Prepare documentation and reports on routine customer correspondence for future reference purpose
Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends
EDUCATION AND PROFESSIONAL DEVELOPMENT
United Education Institute 2015-2016
Morrow, Ga 30236
Medical Assistant Diploma
Honors and Achievements
Honor Roll- Medical Assisting Program Psychology and Special Senses
Honor Roll- Office Environment Safety, Infection Control and Lab
Honor Roll- Introduction to Anatomy and Physiology
Perfect Attendance- Pharmacology and Office Emergencies
Perfect Attendance- Clinical Medical Assisting Duties
Perfect Attendance- Mod 140
Perfect Attendance- Mod 120
Perfect Attendance- Administrative Medical Assisting
Will be furnished upon your request