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Customer Service Medical Assistant

Riverdale, GA
March 15, 2018

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Casey James



Ambitious, devoted and patient-focused individual with an extraordinary ability to impact all personality types so as to embrace emotions that supports the comfort in healing. Equipped with knowledge that supports 21st methods. Outstanding ability to effectively identify opportunities, develop focus and provide praise, encouragement and motivation for patients. My main objective is to obtain a position as a Medical Assistant within your Organization, where I can utilize my skills to provide patients with enrichment that will enable them to meet the demands of maintaining healthy habits, while making sound decisions that will have positive impacts on their overall health.


Strong background in patient care, vitals, injections, phlebotomy, EKG's, and basic lab tests; room preparation and equipment, CPT, CD 9', venipuncture, finger stick, clerical skills, filing charts, documentation of medical records and maintenance.

Professional Experience

Cora Hoffaman Centers, Staten Island, NY 11/2011-08/2014

Office Assistant

Resolves customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.

Analyze customer complaints and provide appropriate corrective actions

Prepare documentation and reports on routine customer correspondence for future reference purpose

Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends


United Education Institute 2015-2016

Morrow, Ga 30236

Medical Assistant Diploma

Honors and Achievements

Honor Roll- Medical Assisting Program Psychology and Special Senses

Honor Roll- Office Environment Safety, Infection Control and Lab

Honor Roll- Introduction to Anatomy and Physiology

Perfect Attendance- Pharmacology and Office Emergencies

Perfect Attendance- Clinical Medical Assisting Duties

Perfect Attendance- Mod 140

Perfect Attendance- Mod 120

Perfect Attendance- Administrative Medical Assisting


Will be furnished upon your request

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