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Information Technology Maintenance

Location:
Davao City, Davao Region, Philippines
Posted:
March 14, 2018

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Resume:

ANGELITO M. POLINTAN

Blk. Am, Lot *d Phase II, Santalucia, Magalang Pampanga.

099*-***-****

ac4sww@r.postjobfree.com

PROFESSIONAL OBJECTIVES:

1.To enhance my professional skills in the field of information technology and to share my work experience in a dynamic and stable workplace.

2.To seek for a responsible job with an opportunity for professional challenges

3.To gain employment with a company or institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business.

EMPLOYMENT HISTORY

IT HELPDESK -MIDORI HOTEL AND CASINO

Clark Freeport Zone, Angeles City, Pampanga

(Sept 1, 2017 to present)

DUTIES AND RESPONSIBILITIES:

1.Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations (Systems failures troubleshooting on Hotel and Casino, Point of Sales (POS) Troubleshooting, Troubleshooting of Tables (WDTS) used by Table Games Department and Troubleshooting and Maintenance of Smart TVs per room in Hotel).

2.Troubleshooting issues with hardware, software applications by installing, configuring computer systems and diagnosing and solving hardware/software faults.

3.Provide helpdesk support and resolve problems to the end user’s satisfaction (Supports Casino and Hotel Side Systems)

4.Monitor and respond quickly and effectively to requests received through the IT helpdesk (CCTV Monitoring and Troubleshooting and CCTV Reviewing on Hotel Side)

5.Utilize and maintain the helpdesk tracking software and document internal procedures

6.Maintain inventory of all equipment, software and software licenses

7.Managing Desktop Pools on VMware Horizon and Templates on vSphere Client

8.Handling different servers of Casino Systems (Casino Market Place, Cage, Table View, Slot Data System, Walker Digital Table System)

9.Managing of accounts in Different Systems (Casino System and Hotel)

10.Managing of accounts in Active Directory for Hotel and Casino

SYSTEMS HANDLE:

Bally Technologies (CasinoMarketPlace, Cage, TableView, SlotDataSystem)

WalkerDigitalTableSystem

Oasis POS System

Eric System

Analyze equipment malfunctions and failures and accordingly develop corrective actions.

Monitor equipment performance and suggest improvements

Perform Preventive Maintenance Procedures to reduce equipment failures.

IT SUPPORT STAFF/BUILDING MAINTENANCE- CIVIL AVIATION COMPLEX, CLARK FREEPORT ZONE

Bldg. 7585 CASS Cargo Center, DMIA,

Clark field, Pampanga, Philippines

February 24, 2015. – April 16, 2016.

DUTIES AND RESPONSIBILITIES:

1.Responsible for the installation, repairs and maintenance of the company’s local area network, hardware software.

2.Responsible for maintaining company’s technologies and providing technology support and training.

3.Performs various network operations activities such as troubleshooting connectivity problems, installing maintaining routers; adding/terminating users; assigning rights and access; password resetting; establishing e-mail addresses; etc.

4.Ensures technology document such as product Registration, Certificates, Maintenance agreement, Service contract, etc. related to the technology operation and/or technology services are evaluated, Updated and processed.

5.Maintains current and accurate inventory of technology hardware, software and resources.

6.Performs routine preventive maintenance on hardware and software.

7.Responsible for troubleshooting and maintaining of workstations, network, software application, phones, copier, and other technologies.

8.Performs and/or assist in other duties as needed and directed.

9.Performs BUILDING MAINTENANCE job.

EDUCATIONAL BACKGROUND:

TERTIARY:

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

STI COLLEGE ANGELES

Address: 2/F Agson’s Bldg.

Mc Arthur Hi-Way, Balibago, Angeles City.

June 2010 to April 2013

COMPUTER SCIENCE

ASIAN INSTITUTE OF COMPUTER STUDIES

Mc Arthur Hi-Way, Dau, Mabalacat City.

June 2004 – April 2006

CERTIFICATIONS/ SEMINARS ATTENDED:

STI 16th National Youth Convention with Certificate

Camp John Hay Convention Hall 2010

STI 17th National Youth Convention with Certificate

SMX Convention Centre

STI 18th National Youth Convention with Certificate

SMX Convention Centre

PSITE National Convention Philippine Society of IT Educators

Paskuhan Village, City of San Fernando, Pampanga

December 2010

CHARACTER REFERENCES

CROSA SHEN

MIDORI HOTEL AND CASINO

IT Supervisor

Contact #: +639*********

VINCENT LIN

MIDORI HOTEL AND CASINO

IT MANAGER

Clark Freeport Zone, Angeles City, Pampanga

Landline #: (045) (3088) (875)

ARIS P. MANLAPAZ

MIDORI HOTEL AND CASINO

Network Engineering

Clark Freeport Zone, Angeles City, Pampanga

Contact #: +639*********

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