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Data Entry, Customer Service, MS Office

Littleton, CO
March 13, 2018

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Castle Rock, CO ***** 303-***-****


IT Quality Assurance Professional with excellent customer service work ethics capable of working successfully in a deadline-driven and team-oriented environment by showing great dedication and effort to complete projects on-time. Proactive individual who recommends process improvements that benefit the customer and or business. Responsible leader with strong communication skills to support customer queries or documented problems. Quick to identify issues that need resolution and follows through tracking them until resolved.


Hardware Sun, HP, Compaq, and Dell PC

OS Linux, UNIX, Windows 7, Windows 2000

Programming Korn Shell, Bourne Shell, and C

Databases Oracle Sybase, and DB2

Software HP ALM Quality Center, QTP, UFT, Tomcat, SOAP, MS Office 2010, Oracle SQL Developer, Compare Suite Lite, Notepad ++, Toad for DB2

QA Testing Scrum, Waterfall, Black Box, White Box, and Agile


Walmart, Castle Rock, Colorado

Cashier Associate (10-2016/Present)

Scan and bag products that customers purchase

Process cash, credit/debit card, gift card transactions for customers

Assist customers with inquiries concerning purchases or locations of products.

Assist customers at Self-Checkout with processing issues.

VERIZON, Colorado Springs, Colorado

IT Quality Assurance (10-2007/12-2015)

Worked successfully with other test teams setting up the System and UAT testing environments to be used for end to end and user acceptance testing.

Completed the ALM QC configuration for the projects and regression test cases to ready the test team for release testing, including test data. Organized the release test plans that the test team used for testing the release into Production.

Determined and setup regression test plans and ensured valid test data. Executed regression test cases associated with the software release.

Consolidated release defect reports for development and test teams to be used for defect priority/review calls, which determined how critical a fix was.

Wrote test plans to support the test case requirements and conferred with development that the expected code delivery was being covered for testing.

Updated client-server test results with data from Web Servers, Linux/Unix process log files or queries on databases. Analysis of test results determined if test cases could be passed or failed.

Participated with integration process testing with other QA teams, including teams in India to ensure the correct process and data flow for the end to end testing was successful.

Christine Fye Page 2

VERIZON, Colorado Springs, Colorado

Specialist - Systems Analyst (06-2000/10-2007)

Provided application production and testing environment support for multiple applications. Resolved process and server alarms. Monitored application process uptime to include memory and disk usage. Performed production and testing software installation, plus configuration updates. Wrote technical documentation and trained co-workers on the applications. Responded to internal customer requests for mission-critical applications by troubleshooting and resolving trouble tickets for the applications supported. Wrote shell scripts to monitor application alarms. Coordinated application support with the development teams, database administrators, and system administrators. Initiated phone calls to customers to follow-up and to gain additional knowledge of reported issues.


University of Phoenix – Bachelor of Science Information Technology (2010)

Verizon sponsored: Information Systems Orientation Program training, LISA, and Agile

Knowledge Alliance: MS NT 4.0-Core Technologies, MS NT 4.0 TCP/IP, MS NT 4.0 Enterprise, Technologies, MS Exchange Server 5.5,

Oracle: Intro to Oracle: SQL and PL/SQL, Database Administration, Backup & Recovery, Data Modeling and Relational Database Design

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