Customer Service

FAIZA DADA

Dublin, Ohio ***** · 614-***-****

*********@*******.***

OBJECTIVE:

An undergraduate studying Computer Science seeking a challenging opportunity to gain valuable exposure within the field. Dedicated worker with excellent communication, time management, and computer skills. Exceptional at identifying and solving problems with expertise in handling basic customer service. Strong knowledge of IT and business infrastructure. Fluent in Pashto, Urdu, Hindi, and English.

EDUCATION:

FRANKLIN UNIVERSITY - COLUMBUS, OH

oBachelor of Science in Computer Science

oExpected graduation date: May 2024

COLUMBUS STATE COMMUNITY COLLEGE- COLUMBUS, OH

oAssociates of Science in Computer Science

oMay 2020-Aug 2022

WORK EXPERIENCE:

ASSISTANT TEACHER

Leaping Learners – Oct 2020-Oct 2021 Hilliard, OH

oAssisted Students and parents with basic navigation of Microsoft office, secure internet interaction, and PC maintenance.

oWorked closely with the other teachers to ensure all objectives of the curriculum are met.

oAdopted distinctive management methodologies for different types of students.

VOLUNTEER EXPERIENCE:

Sunoco- 2019-2020

oProvided troubleshooting services relating to the cash register and system maintenance. Carried out all transactions on the cash register, including cash, checks, and card payments including handling customer complaints and resolving issues.

Private tutor- 2020-2022

oTutored students from KG-12th grade on various subjects including math, reading, and writing. Created lesson plans and monitor grades. Worked alongside parents and other tutors to help optimize students' learning.

RELEVANT COURSEWORK:

oWorked in an agile environment on various IT-related projects, and led the team as a scrum master.

oCreated sample websites and games with various programming tools using different computer languages like HTML/CSS and JavaScript.

o Completed Labs using the windows operating system, AWS, and Kali Linux for purposes such as Access control, authentication, security protection, etc.

TECHNICAL SKILLS:

Computer programing

Software/Hardware

Basis troubleshooting

Network Infrastructure

Word, Excel, PowerPoint, Outlook

Data Analytics

Database Management/SQL

HTML/CSS, JavaScript, Java, Python

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