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Customer Service Administrative Assistant

St. Augustine, FL
March 11, 2018

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Dawn A. Brazeale

**** ****** ***

St Augustine Florida 32086

904-***-**** /

Career Experience


Interviewing, hiring, training, monitoring, scheduling & managing of up to 12 associates

Associate reviews, raises, write-ups, terminations

Write yearly payroll & supply budgets as well as yearly business plans

Purchasing stock & supplies; dealing with vendors for best pricing


Maintained accounts receivable & accounts payables; handled collections on delinquent accounts. Created, updated, sorted & maintained informational data bases, as well as running weekly reports & distribution lists; Handled all correspondence, fax, mail internally & externally, shipping utilizing UPS & Fed-Ex online, handle updates/repairs of all office equipment, order office supplies for entire company; update weekly payroll, Explained products & services available to vendors/customers.


Create, update, sort, financial tracking & informational data bases. Pull & update daily financials. Check/sort & handle interoffice & US Mail incoming/outgoing as well as UPS Shipping. Post payments in system, update spreadsheets, run weekly reports & distributions lists. Prepare daily deposits & make bank runs, maintain AR/AP; print invoices.

Call on delinquent invoices, investigate payment problems, process payroll.

Anti Money Laundering Investigations & Know Your Customer verifications on accounts

Customer Service:

Handle customer calls regarding inquires on account balances, finance change adjustments/calculations, processing disputes, lost/stolen account info./fraud on accounts, change of address, reduction in the A.P.R., credit line increases/decreases. Handle mortgage questions. Monitor accounts, callbacks when necessary. Dealing with merchants, handle purchase authorizations. Deal with all other departments; collections, billing, legal, claims, fraud. Document all account changes in system

Customer Service Lead:

Assist with the training classes for new associates

Float the floor to handle questions and/or take escalated calls

Assist with associate monitoring; side by side & remote

Payroll, tracking/reporting employee stats & any other administrative functions needed


Mainframe & P.C. (Windows, Outlook mail, Microsoft Word, Excel, Power Point), sales software (Pinnacle POS Restaurant/Hospitality software systems), multiple payroll & accounting software programs; (Paychex - Time & Labor Online, Paychex - Time in a box), Manual bookkeeping, filing,10 key by touch; AML Systems(Actimize, Mantas, CMT-Case Management Tool, SAR-Suspicious Activity Reports, Lexis Nexis, Citi-Smart, On Demand), Proficient with fax machines, mail meters, high speed copiers & all aspects of an office environment.

Employment History

1-15 – 7-15 AML Sr. Investigative Analyst Citibank (Randstad)

11-10 – 9-13 Food Service Manager St. Augustine Alligator Farm

10-05 – 05-07 Automotive Loan Underwriter Lydia Cladek Inc.

02-01 – 10-04 Administrative Assistant Burkhardt Sales & Service

Addititional Employment Highlights

Metris Direct – (Credit Card) Sr. Customer Service Rep. II /Lead & Retention Rep. II / Training

Homeside Lending – (Mortgage) Customer Service Representative

AT&T Universal Card Services – (Credit Card) Sr. Customer Service Rep. /Lead & Retention Rep.; Training; Data Entry & Return Mail Associate

Northrop Grumman Corporation - V.A.T.(Verification And Traceability) Clerk / Data Analyst / Blueprint Clerk

Treasure Ship Restaurant & Gift Shop / Action Delivery Systems – family owned & run businesses

Employment Gaps:

Have been primary caretaker for elderly father.


Graduated St. Augustine High School

Attended St. Johns River State College

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