Serving greater than ** years as a Project Manager, predominately in a software development environment working on medium and small project (medium 20,000 hours to small less than 500 hours). Five years of those 15 years worked on hardware and software projects and one and a half years as a Project Manager in a technical training environment. Self-taught on the use of several project management tools Mac Project, Vista and MS Project. Intermediate user of Microsoft tools Word, Excel, Access, Visio and Outlook. Easy to work with have built long term relationships with leadership, co-workers and internal as well as external clients. Self-starter, self-learner of internal applications, works well within rigid processes and enjoy new technologies.
Robert Half International (November 2017 - February 2018)
Project Coordinator within the Robert Half Staff Development Team working on the transition of instructional materials and training courses to Cornerstone’s LMS application project. Managed and maintained MS Project detailed project plans which included plans and integrated subproject plans. Maintained status reporting documentation as well as working with the team to define weekly status.
Bank of the West (November 2016 – September 2017)
Coordinator working on an Enterprise wide MDM system for Bank of the West. In this role I work directly with the Program Manager to assist in the management of required program artifacts (as mandated by the Program Management Office) such as financials (program budgets), communication plans, stakeholder management, etc. I also work on the overall program scheduling (in MS Project), and weekly program status reporting. I maintain the SharePoint document management site creating need folders per the PMO office requirement, resource access to SharePoint and general site maintenance.
●Work with enterprise teams (lines of business) within the entire bank to ensure compliance to the established Program Management Office requirements
●Set up and maintained SharePoint sites for documentation control and organization
●Maintain the budgeting for the Program Manager
●Provide status reporting for the entire program
●Attend required meetings
Carl Zeiss Meditec (July 2014 – August 2016)
Project Manager working in a customer service role responsible for the software upgrades for Ophthalmologist diagnostic equipment of over 375 private physicians throughout the United States. Reduced the number of outstanding software orders from 375 to 80 within five months.
●Worked closely with customers to determine their hardware and software compliance requirements
●Worked with internal technical support team to resolve customer issues
●Ordered and activated software licenses
●Maintained and updated internal database of customer information
●Created and updated customer order stats for reporting using Excel
●Used SAP CRS system for obtaining customer information and SAP ERP system for handling internal sales orders.
Hitachi Data Systems (November 2012 – June 2014) Training Project Manager
Worked within the HDS Academy supporting and managing training development projects. My primary responsibilities in this position was to manage training development projects from inception to closure. I worked closely with the Business Manager from project initiation, analysis, and closure. Other responsibilities included other project management initiatives related to functions outside of training development, on an ad hoc basis. In this position I was responsible for producing technical courseware according to corporate and Academy standards - including student guides, lab guides and instructor guides for instructor-led and computer-based training curriculum.
●Managed training development projects from inception to delivery, which includes specific development toolkit responsibilities for initiation, analysis, design, development, testing and implementation, and closure
●Leveraged all cross-functional internal resources to effectively complete assigned projects
●Managed any external resources assigned to effectively complete assigned projects
●Utilized standards based project management processes
●Responded to ad hoc project management requests
●Worked closely with stakeholders (internal and external) and other managers to manage multiple projects.
AT&T – November 2000 – November 2009 –IT Project Manager (ATT.com)
●Supporting the AT&T product offering web site for ordering all AT&T product lines from new phone, DSL, AT&T Mobility (aka Cingular) and U-Verse (television viewing) services.
●Working with off-site project teams (project team members are located throughout the world) and other stakeholders supporting projects of all sizes from <500 to >20,000 hours.
●Ensure that project risks are mitigated and projects are deployed with high quality and no production defects.
●All projects are managed using an in-house project management process. Using this internal process the project manager is responsible for all phases of software product development from Business Requirements through Deployment.
●Create and maintain financials throughout the project lifecycle. This includes obtaining estimates, creating budgets, monitoring actual time spent for all team members.
●Create weekly reports for leadership on the project health.
-Secure an IT project team including: requirement managers, architects, software developers, integration, system and UAT testers and Release Management.
-Create and maintain a detailed project plan (timeline)
-Change Requests (through all project phases)
-Facilitate team meetings and provide meeting minutes
Presentation: Power Point, Photo Shop, Visio Professional
Project Scheduling:MS Project
Microsoft: Word, Excel, Access, Outlook, SharePoint
SAP: Used SAP’s ERP for software orders
Continuing Professional Education
Berkeley Extension Program - Project Management
De Anza College - 3 years, emphasis on business, marketing, management and data processing including Basic and C programming classes
Center for Higher Education - Desktop applications including: Access, Word and Excel
Professional References on Request