Summary of Qualifications

Consultant, Business owner, Technical Communications Manager, Senior Staff Technical Writer, Technical Editor, Technical Translator, Business Analyst, Proposal Manager, Technical Trainer, Proposal Writer, Grant Writer, and Project Manager with over 20 years of experience in writing and editing software and hardware end-user manuals, online help, simulation and training guides, tutorials, white papers, reports, e-learning curriculum, operation and maintenance (O & M) manuals, Interactive Electronic Technical Manuals (IETMs), storyboards, website content, blogs, resumes, policies and procedures, proposals, and product descriptions for e-Commerce sites

Secret Security Clearance with extensive technical writing and technical editing experience for the Department of Defense (DoD)/Aerospace from 2009-2014 (archived)

Consistent delivery of accurate, user-friendly documentation on time and within budget

Comfortable in Windows, Web, Mac, OS/2, Mainframe, Linux, and Unix environments

Bilingual English/Spanish with extensive experience in technical translation, interpretation, training, and tutoring

TECHNICAL EXPERIENCE

Proficient in Adobe Creative Suite, Microsoft Office Professional, open source software, and myriad desktop publishing, graphics, and website publishing software, including FrameMaker, Acrobat Professional, InDesign, Photoshop, RoboHELP, Dreamweaver, Evolution, Word, SharePoint, Excel, PowerPoint, Visio, Writer, Gimp, ClearQuest, XLP, Arbortext Editor, FileZilla, Vim, XML, DITA, Notepad ++, Firebug, oXygen Editor, SnagIt, HTML5, JIRA, Confluence Wiki, GIT, WordPress, Skype, Google Hangout, Madcap Flare, Google Docs, Oracle Knowledge, WordPress

ADDIE, ADA, CMMI, ISO-9001, SCORM, SCRUM, Agile, SaaS, S1000D, Information Mapping, MIL-STD MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, MIL-STD 38784, and MIL-HDBK-1222C, APA, DoD and DoD Components Regulatory Documents, Contract Data Requirements List (CDRL) for the Army, Navy, Air Force, and Marines

PROFESSIONAL EXPERIENCE

Senior Technical Writer Consultant

Industrial Smoke and Mirrors (ISM), Orlando, Florida (through Aerotek Recruiting)

December 2017-March 2017

Writing and updating operations and maintenance manuals for fighter jet simulators for the Navy and helicopter simulators for the Coast Guard as a subprime for department of defense contractors.

Using Adobe Creative Suite (Photoshop, Acrobat Professional) and Microsoft Office, (Word, Excel, and PowerPoint), and Inventor engineering design software.

Certified Professional Resume Writer (CPRW) Consultant

Write Way Designs, Rockledge, Florida

September 2017-Present

Writing and updating resumes and completing Linkedin.com professional profile makeovers.

Interview coaching

Using Adobe Creative Suite (Photoshop, InDesign, Acrobat Professional), Microsoft Office, (Word, PowerPoint), and Linkedin.com.

Senior Technical Writer/Grant Writer/Website Designer Consultant

Viera Children’s Academy, Viera, Florida

February 2017-September 2017

Wrote and updated employee manuals, training guides, parent manuals, and grants.

Re-designed the company website at http://www.vierachildrensacademy.com

Used SharePoint, Skype, Adobe Technical Suite (Dreamweaver, Photoshop, Acrobat Professional), Snagit, and Microsoft Office, especially Word, Excel, SharePoint, PowerPoint, and Visio, and Wordpress, HTML5, CSS and Javascript.

Senior Virtual Bilingual Knowledge Manager/Technical Writer Consultant

American Express (remote)

September 2016-December 2016

Wrote and updated SOPs in a fast-paced, short deadline environment with remote international teams for the global market in English, Spanish, and occasionally Italian and Portuguese.

Used SharePoint, Oracle Knowledge, ECCO, Learning Research Center (LRC), Skype, WebEx Meetings, Adobe Technical Suite (Dreamweaver, Photoshop, Acrobat Professional), Snagit, JIRA, GIT, and Microsoft Office, especially Word, Excel, SharePoint, PowerPoint, and Visio.

SaaS, Agile, Scrum, ISO 9001, ADA

Senior Technical Writer Consultant

Liberty ITS, Melbourne, FL

April 2016-July 2016

Together with a remote team, wrote and updated an online software system for VA Benefits software, end user manuals, release notes, use cases, requirements guides, SOPs, style guides, and forms.

Performed Deep Dive research to write Gap Analysis reports.

Created PowerPoint presentations of the daily standup meetings.

Used Adobe FrameMaker, RoboHelp, Photoshop, Acrobat Professional, SnagIt, Microsoft Office, Outlook, WebEx Meetings, Visio, SnagIt, and more, with ADA and Agile, Scrum, SaaS environment.

President/Owner

WriteWayDesigns.com Consulting

1997-Present (full-time/part-time/freelance/onsite/remote)

Writing, editing, translating, and designing technical manuals, proposals, marketing materials, resumes, blogs, product descriptions, reports, white papers, business plans, professional profiles, letters, websites, newsletters, graphics, logos, and more both onsite and remotely for myriad clients and individual consumers.

Hiring, managing, training, leading, and coordinating project schedules with remote and onsite diverse and international teams of technical writers, editors, resume writers, copywriters, translators, project managers, web programmers and software engineers.

Meeting with clients (including company owners and department managers) to gather requirements to bring to project teams, writers, and engineers.

Managing recruiting, advertising, bookkeeping, payroll, taxes.

Using Adobe Creative and Technical Suites (FrameMaker, Acrobat Professional, RoboHELP, Photoshop, Dreamweaver, InDesign, Illustrator), Open Office (Writer, Draw), Microsoft Office (Word, PowerPoint, Excel, SharePoint, Visio, Paint), oXygen Editor 16.1 and 17.0 (XML, Dita, CSS, Javascript, HTML5), SnagIt, WordPress, Wix, Git, JIRA, Confluence, Evolution, Madcap Flare, Oracle databases, Google Docs, Google+, Facebook, Linkedin, Twitter, Pinterest, Instagram, and internal tools

Tutoring students from Kindergarten through College in reading, English grammar, and writing, as well as English as a Second Language in English and Spanish

Designing websites, graphics, logos, Art, illustration, comic strips, and photography for business, galleries, and Art Shows.

Following SaaS, Agile, SCRUM, SCORM, MIL-STD, ADA, Independent Mapping, AP, Kaizen, ISO 9001, S100D, and more

Staff Technical Writer/Online Help Developer Consultant

GE-Transportation

Melbourne, Florida (December 2014 – September 2015)

Used oXygen Editor, XML, Dita, HTML5, CSS, Javascript, Photoshop, PowerPoint, and SnagIt to create two separate online help systems simultaneously, for the railway planning software application (Australian client) and the rail yard planning software application (USA), respectively

Worked in a SaaS environment

Obtained software development stories using Confluence Wiki

Tracked projects and assigned tasks in JIRA

Attended design meetings, sprint planning, and daily standups, and participated in the development and testing process

Used Git to push and commit files to the Artifactory repository.

Followed SaaS, Agile, SCRUM

Completed projects on time and within budget

Bilingual Staff Writer/E-Business Analyst Consultant

EBA (Essential Business Agency

Miami, Florida (June 2014 – December 2014)

Wrote, edited, and translated (English/Spanish) non-compete agreements, disclaimers, business plans, articles, letters, and promotional materials and designed templates for each

Wrote marketing copy in English and Spanish for ebahelp.com website and clients using social media, including LinkedIn.com, Google+, and Twitter

Used Microsoft Office (including Word, Excel, PowerPoint, and Visio), Adobe Creative Suite (including Photoshop and Dreamweaver), SnagIt, HTML, CSS, and Social Media (Google+, Facebook, Linkedin, Pinterest, Instagram, Twitter)

Completed projects on time and within budget

Staff Technical Writer

Beckman Coulter

Miami, Florida (April 2013 – May 2014)

Edited, updated, and processed documentation for human serum analysis instruments in compliance with FDA regulations

Edited and updated test procedures and inspection summary reports for multiple disciplines in the Hematology R&D/Diagnostics division

ISO 9001 / 13485, Agile, SCRUM, SaaS, 510(K), Kaizen Management, CAPAs

Used Microsoft Office, ClearQuest, and various internal content management and process flow software applications including MIRAGE and CPDM

Completed projects on time and within budget

Senior Technical Writer/Business Analyst Consultant

Walt Disney World

Orlando, Florida (August 2012 – April 2013)

Wrote end-user software documentation for the HACCP Food Safety Audit Software used at all food establishments on Disney property throughout the world

Created software Functional Requirements Document (FRD)

Created department Style Guide and Glossary Captivate

Agile, SCRUM, SaaS

Used Microsoft Word 2007, Microsoft Excel, Microsoft Visio, SnagIt, and Adobe

Completed projects on time and within budget

Senior Product Information Analyst/Senior Technical Writer

L-3 Communications

Patrick Air Force Base, Florida (December 2009 – August 2012)

Secret Security Clearance

Documented technical orders for sustainment logistics of USAF Launch and Test Range (LTRS) equipment on the Spacelift Range System Contract (SLRSC), including delivering effective and sustainable systems to launch ranges at Cape Canaveral Air Force Station, Kennedy Space Center, Vandenberg Air Force Base, and a number of remote locations

Followed SCORM, S1000D, MIL-STD 38784, SaaS, Agile, Scrum

Developed, sustained, and managed LTRS technical manuals on SLRSC contract for the program’s technical manual development and ongoing initiatives for L-3 in the aerospace and defense industry

Developed, sustained, and distributed USAF technical manuals for seismic, communications, and remote power systems

Worked closely with design engineers, technicians, government representatives, and USAF personnel to develop technical content

Used Structured and Unstructured Adobe FrameMaker 8, Acrobat Professional, CS4 Illustrator, Microsoft Word 2007, Microsoft Excel, XML, DITA, and Arbortext Editor

Completed projects on time and within budget

QA Editor/Senior Technical Writer Consultant

Carley Corporation www.carleycorp.com

Orlando, Florida (2009)

Proofread, spot checked, and edited e-learning curriculum, operation and maintenance (O & M) manuals, and Interactive Electronic Technical Manuals (IETMs) for the military

Used Evolution, SharePoint, Dreamweaver, XHTML, HTML, XLP, XML, DITA, and myriad in-house products

Followed MIL-STD, SCORM, Contract Data Requirements List (CDRL) for the Army, Navy, Air Force, and Marines, and other established methodologies and standards of both the military and the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE)

Coordinated efforts and schedules with programmers, graphic artists, project managers, instructional designers, and quality assurance editors

Senior Technical Writer/Business Analyst Consultant

iGPS www.iGPS.net

Orlando, Florida (2009)

Wrote business requirements, use cases, test scripts, process flows, training guides, and user manuals

Tested Mainframe, Web, and Windows-based software

Used Microsoft Office Professional, Visual Studio, and myriad open source desktop publishing and graphics applications for Windows XP

Senior Technical Writer Consultant

Lockheed Martin Department of Simulation, Training, and Support www.lockheedmartin.com

Orlando, Florida, (2008)

Wrote and maintained Interactive Electronic Technical Manuals (IETMs) and operation and maintenance (O & M) manuals for simulation tools used in military exercises

Followed MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, and MIL-HDBK-1222C, and the Contract Data Requirements List (CDRL) for the Army, Navy, Air Force, and Marines

Used Microsoft Word 2003, Adobe Structured FrameMaker 8, Adobe Photoshop, Microsoft Photo Editor, ClearQuest, XML, and Arbortext Editor

Documentation Specialist Consultant

Wyndham Vacation Ownership, (timeshare division) www.wyndhamworldwide.com

Orlando, Florida, (2008)

In the Timeshare Division, documented and maintained policies and procedures in SharePoint for Contact Center employees and trainers in the Learning & Development department

Coordinated efforts with the Communications, Knowledge Management, and Legal departments

Used Adobe Creative Suite CS3, Microsoft Office Professional, Microsoft SharePoint and Project, SnagIt, Mainframe, HTML, XHTML, and CSS

Technical Publications (Tech Pubs) Supervisor

Attorneys’ Title Insurance Fund, Inc. www.thefund.com

Orlando, Florida (August 1997 – February 2008)

Saved division 25% by implementing PDFs for distribution to replace printing, binding, and shipping documentation

Promoted from Senior Technical Writer to Technical Publications Supervisor in 2000

Effectively managed and coordinated project schedules, assignments, time cards, performance appraisals, training, and budget

Provided final sign-off approval for all Tech Pubs documentation and communication

Hired, trained, coached, counseled and evaluated performance of direct reports and contractors

Developed and set individual and departmental team goals and managed/drove change

Developed, directed and coordinated financial and budget activities to fund training and tools and maximize efficiency in the Tech Pubs department

Allocated and directed resources, including assigning work to deliver documentation effectively and efficiently

Evaluated and reported effectiveness of Tech Pubs standards and prepared recommendations for continuous improvement

Established and implemented Tech Pubs department goals, objectives, policies, and procedures

Monitored deliverables, assignments, performance, training, outcomes, and results to reinforce departmental accountability

Developed and conducted training/presentations to promote technical writer career growth and improve standards and

deliverables to the organization and end user community

Developed and cultivated professional relationships with key internal & external partners/organizations

Fostered and maintained relationships with key stakeholders including division and organizational partners, business analysts, project managers, senior management, and the Legal division

Provided analysis, advice, and consultation to senior management

Supported strategic organizational projects by providing editorial counsel, review and/or support to the Legal, Human Resources, and Training divisions and Senior management

Recruited, trained, and worked with senior and junior technical writers, contractors, and other employees to ensure key parties were utilized efficiently within each function

Provided leadership as Lead Writer and Editor for external and internal end-user software manuals, training guides and materials, installation guides, online help

Coordinated documentation schedules with project managers, test teams, help desk teams, and Legal counsel

Successfully troubleshooted issues with Adobe FrameMaker files, RoboHELP, and Adobe Acrobat PDFs

Created end-user software documentation, policies and procedures, and training guides

Trained contractors on department standards and clients and contractors on how to use online help, Dreamweaver, and HTML

Attended in-house training to enhance managerial skills and technical knowledge of internal and customer applications

Wrote, submitted and edited articles to the company newsletters

Provided editorial feedback for letters, memo and other miscellaneous documentation throughout the organization

Provided backup support for QA software testing, regression testing, and user acceptance testing of Web, Windows, and Mainframe software applications

Followed FHA mortgage law, real estate law, ADA, Information Mapping, CMMI

Senior Technical Writer (banking software)

Phoenix International, Heathrow, Florida, (1996 – 1997) (acquired by London Bridge Software Holding in 02/2001)

Created online help, end-user software manuals, and training guides and materials

Wrote and edited white papers, use cases, technical bulletins, reports, and training materials

Conducted usability and migration testing of software applications and documentation in collaboration with engineers, graphic designers, and other writers

Designed software tool buttons and help layout

Wrote Style Guides for department

Interviewed customers and subject matter experts for audience analysis

John H. Harland Corporation, Orlando and Tampa, Florida, (1995 – 1996) www.harlandfinancialsolutions.com

Created online help, end-user software manuals, and training guides and materials

Wrote and edited white papers, use cases, technical bulletins, reports, and training materials

Conducted usability and migration testing of software applications and documentation in collaboration with engineers, graphic designers, and other writers

Wrote Style Guides for departments

Interviewed customers and subject matter experts for audience analysis

Technical Translator Consultant

Fiserv (banking software)

Orlando, Florida, (1993 –1995) http://fiserv.com

Together with translation team created a standard Technical Spanish Glossary

Translated end-user software manuals, software screens, reports, and presentations from English to Spanish

Proposals Specialist

Brown &Caldwell Environmental Engineering

Orlando, Florida (1991-1993) www.brownandcaldwell.com

Wrote, edited, formatted, translated, and maintained proposals, letters, and reports

UCF Co-Op Technical Writer Intern

Greater Orlando Aviation Authority

Orlando, Florida (1990-1991) www.orlandoairports.net

Researched, wrote and maintained policies and procedures

EDUCATION AND TRAINING

University of Central Florida (UCF), Orlando, FL, Bachelor of Arts in English/Technical Communication, Dean’s List Junior and Senior years www.ucf.edu

CERTIFICATIONS

English Teacher Eligibility Certification, Grades 5-12, 10/2014 through 10/2017, Florida Department of Education

Professional Association of Resume Writers & Career Coaches (PARWCC) training and certification

PROFESSIONAL AFFILIATIONS AND NETWORKING

Professional Association of Resume Writers & Career Coaches (PARWCC)

National Management Association (NMA) Officer SLRSC Chapter # 225, Patrick Air Force Base www.nma.org

University of Central Florida Alumni Association since 1991 www.alumni.ucf.edu

Society for Technical Communication (STC) Orlando Chapter, from 1990 to 2010 www.stc.org

LinkedIn www.linkedin.com/in/susanarosende

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