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Medical Coder and Scheduler

Bend, Oregon, United States
depending on qualifications and experience
February 13, 2018

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(970) ***-****

***** ****** ******** *** ****, Ore 97701 message: (541) ***-****

Innovative, creative, and driven professional with over 18 years of experience in the medical

administration field and an extensive skill set. Superior communication skills with the ability to

build rapport with patients, co-workers, and management. Strong knowledge of medical terminology,

ICD-10 codes, and CPT codes along with significant knowledge of EPIC, IDX, DECRAD, RIS and Microsoft

Office software systems. Eight years experience in procedure and surgery scheduling in major

hospital systems. Actively pursuing education and certification in medical coding. Extensive

experience use of multiple scheduling and resource management platforms. Willing to relocate.

Professional Experience

St Charles Health Systems May 2017-present

OR Scheduler/Coding Assistant for Cardiac Cath Lab/ Interventional Radiology

Presently scheduling 16 Operating Rooms for approximately 120 surgeons, 15 clinics, and 18 physician Anesthiologist Group

Coordinating times, availability of rooms for operative procedures for the most efficient and effective use of resources.

Working as coder for Cardiac Cath and interventional radiology procedures for the purpose of obtaining revenue for both hospital and providers.

Colorado Blood Cancer Institute-HCA, Denver, Co Sept 12,2016-May 2017

Financial Counselor

● Obtain insurance authorizations for radiology, injectable drugs, chemotherapy, bone marrow

biopsies 22 oncologists and advanced medical practitioners.

● Coordinate resources for Research patients to facilitate insurance authorizations for

Clinical Trial Participation

● Utilize ICD10 and CPT coding on a daily basis for accurate authorization and reimbursement

● Personally assisted in recovering revenue from previous insurance denials for positive


● Assists patients in financial inquiries from charge capture to billing resolution

● Assists patients in finding alternative payment options through the use of grants and “free

drug” programs in concert with pharmaceutical companies.

Optimum IT for Centura Health, Denver, Co July 1, 2016-Aug 30, 2016

Trainer EPIC Electronic Medical Record

● Trained as trainer for Implimentation of EPIC Electronic Medical Record for employees of

Centura Health at approximately 15 locations

● Utilized multiple software systems for coordination of resources for eventual widespread


RIA Invision Sally Jobe Radiology, Englewood, Co Sept 23,2013-June 30,2016

VIP Radiology Scheduler/Financial Counselor

● Communicate with clinics and physicians to schedule patients for various radiology


● Chosen to be a VIP scheduler for Pain Management which includes Myelograms, Epidural Steroid

Injections, Arthrograms, Discograms to include coordinating radiologist’s schedules for appropriate

treatment. Special Clinic Scheduler to accommodate scheduling for large specialty clinics, working

in coordination with outside schedulers to ease access of testing for their patient population.

● Schedule approximately 75 exams each day for MRI, CT, Pain Management, Diagnostic and


Mammography, Ultrasound, Fine Needle Aspirations.

● Triage certain patients to ensure appropriate exams utilizing clinical review in situations

where it is not clear what the appropriate exam will be.

● Collect insurance information from provider or patient and verify coverage to insure proper

billing, collection

and reimbursement.

● Utilize the RIS system of scheduling, Outlook, Instant Messaging, and multiple line phone systems

for the accurate and appropriate communication between clinics, patients, facilities for the best

outcome for the patient.

● Always aware of time constraints when speaking to patients to insure appropriate and timely


Using RIS Electronic Medical Record and Scheduling System daily

● Experienced in utilizing a virtual scheduling system inclusive of all modalities.

● Interacting with referring providers to include Doctors, Physician Assistants, Nurse

Practitioners and Medical Assistants.

● Daily use of ICD-9 and CPT codes to insure proper billing and reimbursement for both the

organization and the


● Assuring the accuracy of the codes associated with exams and procedures, contacting the

appropriate person for clarification, if needed.

● Daily use of RIS software; ability to navigate smoothly between Outlook, MS office programs,

multiline phone systems.

● Worked as back up for insurance authorizations and verifications

RGIS, Aurora, Co 2013-2013

Inventory Auditor

● Count and record, by way of electronic and manual transmission, inventory for major retail


● Travel to different locations, as assigned, to perform inventories per protocol of individual

retail locations

● Work with teams of 2-50 individuals to perform these inventories

● Communicate effectively with team members for the desired result.

● Leave the retail location having worked with a sense of urgency and accuracy

National Western Stock Show, Denver, Co 2013-2013

Executive Receptionist

● Greet and welcome visiting dignitaries and VIPs

● Sell elite memberships, record transactions and distribute badges and passes

● Balance check, cash and credit transactions

● Answer multiline phone systems, acting as switchboard for whole complex

● Manage assigned projects to completion

● Act as ambassador for National Western Stock Show Annual Event

University of Colorado Hospital, Aurora, CO March 2010-October 2012

Radiology Assistant/Scheduler/Financial Counselor

Responsible for scheduling 75 tests, exams, and procedures per day, for patients, which

involves coordinating with clinic appointments, managing priorities, and communicating with

patients and co-workers.

Demonstrate knowledge of the health insurance industry by verifying patient coverage, along

with making financial payment arrangements with patients if needed.

Handle several administrative tasks including making outbound phone calls, file management,

and patient communication.

Daily utilization of ICD-9 and CPT coding to ensure proper billing and reimbursement for

both the patient and organization alike.

Assuring the accuracy of the coding of exams and procedures, to include contacting the

appropriate person for clarification, if needed.

Scheduling MRI, CT, Flouroscopy, PET, Nuclear Medicine, X-ray, Sedation,

Maintaining patient confidentiality while addressing patient concerns and needs.

Utilized Advanced Imagecast, DECRAD, and IDX, eventually converting to EPIC Electronic

Medical Record and Scheduling Systems.

Assisted in training new schedulers in radiologic scheduling

Daily use of IDX and DECRAD, then moving to EPIC EMR software

Obtained Authorizations for Radiologic Exams

Colorado Cherry Company, Loveland, CO 2009-2010


Handled several duties including opening and closing the store, restocking product, handling

transactions, and providing stellar customer service.

Reconciling and balancing cash, check and credit transactions.

Inventory control, special orders, and backstock

Kaiser Permanente, Lafayette, CO August 2007- February2009

Regional Medical Scheduler/Financial Counselor

Managed patient scheduling and room coordination, for approximately 30 physicians and

physician’s assistants.

Instructed and provided patient information for upcoming tests and procedures.

Scheduled up to 75 procedures per day, in addition to compiling and mailing pre-procedure


Utilized multiple software scheduling programs to effect complete scheduling processes

according to department protocol.

Used superior communication skills to develop rapport with customers, patients, and

co-workers along with ensuring that patients received the highest level of care.

Daily use of IDX and DECRAD scheduling software

Trained new employees on radiology systems and protocols

Scheduled Radiology exams eventually becoming a gastroenterology scheduler; used my

experience in multiple systems to train other schedulers

Trained in Lean Six Sigma and adapted that learning to more effectively and efficiently

schedule multiple patients per day

Verified and obtained authorizations for radiologic and gastrointestinal surgical exams and


Horizon Airlines, Portland, OR March 2006-September 2007

Flight Attendant

Responsible for assisting up to 420 passengers per day which included providing safety

information, answering inquiries, and adhering to standard policies and procedures.

Provided excellent customer service, insuring a pleasant and safe travel experience.

Utilize First Aid expertise, as needed

Ensured a safe environment, delivering safety procedure notifications

Assisted passengers in further travel arrangements

Examone, Portland, OR January 2005- March2006

Mobile Examiner

Responsible for performing various physical tests on patients including phlebotomy,

vital signs, EKG testing, weight, and urine samples which were used to qualify patients for life


Performed administrative tasks such as scheduling patient appointments and

accurately documenting information.

Documentation, packaging, and mailing specimens to independent laboratory for processing.

Oregon Health and Science University, Portland, OR April 2002-Aug 2005

Patient Access Resource Specialist/Procedure Scheduler/Financial Counselor

Responsible for scheduling biopsies and rooms for both the Pediatric Diagnostic Imaging

department and later, after promotion, with patients for the Department of Pediatric Neurosurgery

department within the hospital..

Acted as liaison between medical staff and patient families and worked to ensure that costs

were correct.

Utilized, daily, knowledge of medical terminology, ICD-9 codes, and CPT codes to

ensure accurate billing for appointments, tests, and procedures.

Surgery scheduler for Pediatric Neurosurgery procedures and surgeries, to include scheduling

rooms, physicians, dates and times, to utilize resources more efficiently, creating a better, and

more efficient workflow.

Ordered tests to be done preoperatively, to include hematology, radiologic imaging, and

dietary preparation.

Assists in training imaging schedulers in both procedure scheduling and appointment


Used EPIC daily in my position as Imaging scheduler and also in my position being the sole

Pediatric Diagnostic

scheduler for biopsies and imaging

Verified and obtained insurance authorizations for surgical procedures and exams

United States Army, Heidelberg, Germany Feb 1997-April 2004

91B-Medical Specialist /Combat Medic

Performed various duties which included assisting physicians with medical procedures,

ordering tests and exams, scheduling follow up appointments and interpreting results.

Utilized ICD-9 and CPT coding daily, to ensure accuracy in billing of military resources.

Prepared US Army hospital for successful JHACO inspections.

Served as special assistant to high ranking military personnel, performing administrative

tasks such as scheduling personal appointments, answering phone calls, organizing official events

and coordination of travel.

Responsible for the supervision, training, and development of 4 other soldiers.

Represented the command, when needed, at various official meetings and events.

Achieved obtaining my EMT-B certification during Basic Training


Cochise Community College, Ft. Huachuca, Arizona

Currently pursuing education and certification for Medical Coding at Arapahoe Community


Current on Healthcare Providers CPR/AED

Proactively volunteered for various communication classes to enhance skills and share those

skills to improve the workplace and work environment to communicate effectively and efficiently.

Contact this candidate