Bilingual Customer Service Professional with Billing Experience

FRANCISCO ARBONA

**** ********* ***** ******, ** 430**-***-*** 6439 ***********@*****.***

As a former customer service representative I excel in communication skills as well as problem resolution. I am also bilingual in English and Spanish.

EXPERIENCE

Ventra Health Radiology 02/2017-4/2026

At Ventra Health I was responsible for handling incoming calls related to patient medical billing, insurance inquiries, explanation of benefits forms, and payment arrangements. I consistently demonstrated reliability, professionalism, and strong performance as a bilingual contact center representative.

Giant Eagle 08/2016-02/2017

At Giant Eagle I worked as a bakers assistant where my duties included prepping, cleaning, and ensuring only fresh items were available in the bakery. I also worked with customers by taking orders and assisting in the decision making process.

Stay At Home Father 05/2014-08/2016

During my time as a stay at home father, I was the main caretaker of my 3 boys. My boys ranged in age from five to newborn. My oldest and youngest boys have significant medical needs, which made it impossible for both parents to work because of the amount of medical appointments and therapies needed.

Advocate RCM 03/2012-05/2014

While working at Advocate RCM I handled patient and insurance inquiries for a nationwide Radiology Billing company.

Crawford Hoying. 02/2006-03/2012

At Crawford Hoying I was a leasing consultant. My duties included leasing apartments to ensure that the property stayed at or above a 98% occupancy, taking and distributing work orders, and resident retention.

EDUCATION

Thomas Worthington High School Graduated 1999

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