Name: Pratibha Raj

Email ID: ac4f4a@r.postjobfree.com

Cell. : +1-520-***-****

Professional Summary

A consummate self-motivated professional with 9 plus years of work experience

Exceptional problem solving skills and sound decision making capabilities

Excellent communication and interpersonal skills

Expertise in requirement gathering and analysis, experience working on discovery and grooming sessions

Ability to elicit requirements using a variety of techniques, including: interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, and workflow analysis.

Knowledge and experience in creating functional flow diagrams with Visio and other tools.

Has the ability to lead teams, experience in leading team of ~10 resources

ISTQB certified tester from American Software Testing Qualification Board

Designing test plan, creating test scripts and executing test cases

Knowledge and experience of working on SQL

Knowledge in using SOAP UI and Postman

Knowledge and experience on Risk assessment and Analysis

Proficient in fraud investigation and quality assurance in e-commerce

Well versed in SDLC- agile and waterfall methodologies.

Expertise in workflow management. task prioritization and distribution to associates

Experience in workflow task SLA adherence and related reporting

Experience in end user testing and operations at Amazon

Fraud detection logic testing, verification of the actions taken by risk investigators

Familiar with in-house defect tracking tools, JIRA and defect reporting

Knowledgeable in black box and white box testing

Understanding of functional, UI and regression testing

Sensible towards company needs and values. Suggested and implemented many improvements leading to business profit and operational excellence

Enthusiastic team player, organized many team building events

Experience in employment verification auditing, candidate scoring at Symphony (First Advantage)

Educational Qualification

•Bachelor’s degree in Commerce from Ranchi University, India

•MBA from Teerthanker Mahaveer University

Certifications:

ISTQB Certified Tester

Certified in Fundamentals of Business Analysis

Work Experience:

Client: Citi Bank, Tucson, AZ

Designation: Test Engineer

Duration: October 2017 - till date

Roles and Responsibilities:

Responsible for designing, documenting, executing test cases

Involved in writing test plans, managing test execution cycles, writing test reports.

Functional Testing, End-to-End testing, Migration Testing, Regression and business process validation

Active participation in requirement gathering session

Develop project proposals that reflect understanding of business needs and relevant technology solution

Provide support for user acceptance testing and test defect resolution

Report bugs and errors to development teams

Creating traceability matrix and updating the test artifacts based on changes in requirements/new requirements to ensure test coverage.

Create logs to document testing phases and defects

Conduct post-release/ post-implementation testing

Work with cross-functional teams to ensure quality throughout the software development lifecycle

Status reporting to test management

Tools and Technology: Company’s internal tools, excel, SQL, MS PowerPoint, MS word

Client: Amazon, Seattle, WA

Designation: Sr. Analyst

Duration: Aug 2014 to Jun 2016

Role and Responsibilities:

Responsible for a wide range of tasks related to the investigation and elimination of online e-commerce fraud

Serve as a subject matter expert in risk analysis

Participated in creating and reviewing user stories, acceptance criteria, tests and scenarios, and other documents to support requirements and development

Create and evaluate models to address complex fraud issues

Creating test scripts and conduct testing of risk and fraud management tools

End user testing of fraud analysis application.

Defect Reporting

Risk and Fraud Management using quality and statistical tools with objective of minimizing risk on our various platforms across globe

Sample testing of random fraud accounts to validate trend analysis logic

Analysis of suspected abuse accounts to find out the type of abuse and take actions accordingly

Finding out common attributes of abuse accounts to develop /update analysis patterns

Mapping the accounts through various attributes for fraud/abuse prevention

Detect and communicate scenarios to engineering team to strengthen risk management algorithms

Managing Work flow, working in a ticket based environment

Continuously monitoring the real time flow of tasks

Priority based allocation of tasks to team members

Ensuring tasks are completed on time and SLA is met

Ideating process improvement and follow through

Communicating various tool improvement suggestions to concerned teams

Giving process and tool improvement ideas and working with other teams for successful implementation

Managing Amazon’s seller account

Seller Transaction

Fraud prevention analysis

Educating Amazon stakeholders about amazon policy and ensuring that Company’s goals are met

Following set principles and guidelines for completing all the tasks

Achievements

Kaizen participant, Six Sigma yellow belt holder

Awarded as Investigator of the Month

Won various monthly awards for quality and work.

Mentored a batch of 5+ people

Given most # of tool and process improvement ideas from the team, many have been implemented.

Some impactful Process Improvement ideas that were implemented lead to:

Reduced task resolution time

More methodical approach to catching abusers

Enhanced team work output

Automation of tasks which are not supposed to be queued for any analysis

Auto annotation, etc.

Monitory benefit to the company

Tools and Technology: MS word, MS excel, PowerPoint, SharePoint, Amazon workbench, Amazon CSC tool, Outlook, Company’s internal tools

Client: First Advantage Pvt Ltd, India.

Designation: Sr.Associate (Quality)

Duration: Jun 2013 to Jun 2014

Roles and Responsibilities:

Quality check on the verification action

Validation of report generated by verification executive

Giving feedback to the agent on the quality of work done by them

Making internal audit reports

Using internal tools to validate agents action

Evaluate and analyze existing processes to make recommendations for process and/or system enhancements.

Perform Quality Assurance on Verification action taken by executive.

Presented during various training classes including New Manager and Field Engineer training.

Administered several internal surveys, tabulated/analyzed the results, and reported the results to senior leaders to increase visibility and make improvements where needed.

Tools and Technology: Company’s internal tools, MS word, MS Excel, PP

Client: RMG Management Services, India.

Designation: Quality Analyst

Duration: Mar 2011 to May 2013

Roles and Responsibilities:

Preparing Test Scripts/Test Cases

Executing Test Cases, Defect Logging, Regression Testing, Smoke Testing

Communicating test results to the concerned team

Making reports

Participating in knowledge transfer session

Writing and executing Test Cases for all Functionalities of the application.

Responsible for writing both negative and positive case.

Preparing Business scenario Matrix and Test case Matrix. Reviewing Functional Requirement Documents.

Tools and Technology: Company’s internal tools, MS excel, sql

Client: Vikas Bharti, NGO

Designation: Associate Quality Analyst

Duration: Dec 2008 to Jan 2011

Roles and Responsibilities:

Writing test cases and executing them

Documenting and communicating test results

Involved in requirement walkthrough

Detecting and reporting defects, retesting and closing the defect

Monitoring the defects in internal tool

Working with other NGO teams to see if the tasks allocated are being performed properly or not

Monitor work of the team

Provide training to new hires

Educate poor kids

Helps in skill development of women’s below poverty line

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