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System Administrator Technical Support

Cairo, Cairo Governorate, Egypt
February 01, 2018

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Ahmed Radwan Ahmed

Job Title: System Administrator

Career Objective

To work in a dynamic and challenging environment where there is an opportunity of self-improvement in technical, individual and group based work that will ultimately lead to the further development of my career and of the organization.


University: City Academy

Institute: The Higher Institute for management and Technology

Major: B.SC. Administrative Information Systems (May-2005)


Microsoft® Certified IT Professional MCITP (New Horizons)

Microsoft® Certified Exchange Server 2010, Configuring (New Horizons)

Microsoft® Certified Operations Manager 2007, Configuring (New Horizons)

Implementing and Managing Microsoft Server Virtualization (Attending @ Global Knowledge)

Cisco Certified Network Associate (CCNA) (New Horizons)

(PMP) (Attending@ Egabi solution Center)

Red Hat® Certified System Administrator (RHCSA) (Attending @ Master Linux)

Work History & Experience

September 2015 – Till Now System Administrator

@Contistahl Group (for Kitchens)

January 2015- August 2015 System Administrator

@Logic Management Services (for Market Research)

Responsibilities & Duties

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Create, change, and delete user accounts per request.

Repair and recover from hardware or software failures.

Responsibility for Microsoft Office 365.

Responsibility for Cloud SharePoint 2013.

Managing IP Telephone AVAYA IP Office 500.

Implementing and Supporting Microsoft Windows Server 2008.

Support LANs, WANs, network segments, Internet, and intranet systems.

Managing Firewall (FortiGate 501).

June 2009-December 2014 System Administrator

@Living in Interiors (For Construction)

Responsibilities & Duties

Revision projects submittals and compare it with consultant comments under IT Director Instruction.

Claim suppliers for any Software/ Hardware conflicts.

Recovers any gaps that might face IT Dept.

Develop and adapt any ideas that bring IT services to higher level.

Support LANs, WANs, network segments, Internet, and intranet systems.

Maintain system efficiency.

Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Monitor networks to ensure security and availability to specific users.

Troubleshoot problems reported by users.

Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

Maintain network servers such as file servers, VPNgateways.

Analyze and isolate issues.

August 2006 -May 2009 System Administrator

@Mffco Helwan (for Furniture)

Responsibilities & Duties

Implementing and Supporting Microsoft Windows XP Professional.

Responsible for PC installations, upgrade and replacement.

Receiving, recording, resolving and tracking users calls related to IT systems.

Managing and maintaining a Microsoft Windows Server 2003 Environment.

Hardware or Software failure and revise their technical performance.

Support all managed computer & remote PCs In Company.

Identify user needs.

Troubleshoot problems reported by users.

Make recommendations for future upgrades.

Manage ISA Server.

August 2005 – July 2006 Technical Support

@CyberSoft(For Training & Education)

Responsibilities & Duties

Maintenance the System Problems, Software &Hardware.

Installation with Group we support To 70 Client.

Monitor and maintain the computer systems and networks of an organization.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Research required information using available resources.

Personal Skills

A-Language Skills:

Arabic – Mother Tongue

English –good (Reading / Writing / Speaking)

B-Soft Skills

Interactive and fast enough to learn new technologies and sciences.

Advanced research abilities.

Highly communications skills.


Traveling for a long time as job required.

Able to work under pressure.

Ability to work in a group or individually according to the job requirements.

C-IT Skills

Professional at MS-Windows Family.

Professional at troubleshooting various MS-Windows versions.

Professional at Network management skills including sever administration and network creation.

Performed hardware and software installations and provided high-level customer care, training, and technical support.

Assembled and installed a wide array of computer systems, workstations and peripheral hardware.

Beginner with Red hat Linux operating system.

Personal Information

Date of Birth:23 July 1983

Place of Birth:Cairo

Nationality: Egyptian

Marital status:Married

Military Service: exempted


Cell Phone: +2-011-***-**-***

Interests and activities

To be better in my work and be updated and progressive in my future carrier.

I’d like to share experience with team in the companies.

Make new relationships with people.

I will surf my company with faithful and loyalty to support it.





Contact this candidate