RANDY J. ROHL

*** *. **** ****** #*

SALISBURY, NC 28144

C 980-***-****

ac3uyw@r.postjobfree.com

SUMMARY:

Results-oriented information technology professional with outstanding leadership skills and over 25 plus years of Windows Server Administration/Engineering experience; with the ability to deliver results, and perform as a strategic business partner. Possess expertise in the following information technology disciplines:

●Process Improvement

●Testing

●Data Analysis

●Security

●Server Upgrades

●Project Management

●Intel Systems Administration

●Windows Administration

●Desktop Support

EXPERIENCE:

04/15/2017 Compucom

Title: Field Engineer

●Dispatched to client sites for repair work or to perform as local tech for assistance with hardware or Network upgrades.

●Certified repair tech for Dell, Xerox, HP and Lenovo

●Maintained personal inventory for Xerox and HP and shipped defective items back to manufacturer.

●Worked with multiple retail clients including Home Depot, Lowes, T-Mobile, Michaels, Staples and Target.

●Operated as a home based technician using my personal vehicle.

06/01/2015 Insight Global – Contractor to Delhaize

Title: Metric Analyst

●Create Reports from Service Now on IT performance and Help Desk performance

●Develop baseline metrics following ITIL guidelines to measure performance of third party vendors

●Create automated reports in Excel with data received from third party vendors and from Service Now

●Created a dashboard for management that provided a high level view into the performance of IT

●Provided KPI data for dashboard analytics

●Participated in meetings to determine standards for reporting

●Provided daily/weekly/monthly reports to different levels of management reporting on multiple performance metrics.

06/01/12 – 05/29/2015 Technisource – Contractor to Xerox

Title: Document Analyst

●Provide second level support for Multi-Function Devices located on Wake Forest Baptist Medical Center network

●Network Troubleshooting

●Installation of Multi-Function Print Devices

●First responder support for paper jams and break fix

●Deliver Supplies and consumables for Xerox Devices

●Customer Site Assessments and Recommendations

●Test new technology and advise on applications

●Inventory Control

11/2011-06/01/12 TEK Systems: Contractor to Inmar

Title: Desktop Support

●Hardware and Windows 7 Rollout to Inmar Desktop & Laptop Users

●Used Windows Easy Transfer to migrate user profile from XP to Windows 7

●Encrypted user laptops with PGP

●Worked directly with customer to make sure new system had the same functionality as old XP system.

●Configure Smartphone to integrate with local Exchange e-mail systems

●Create new systems to AD

●Apply Corporate image to all new desktop/laptop systems upon arrival

●Re-image desktop/laptop systems as employees or temps leave company

●Deploy hardware to new employees

●Decommission Old Hardware and wipe hard disk drives

●Provide tier 2 support to helpdesk

●Updated desktop images in MDT (Microsoft Deployment Toolkit)

09/2011-11/2011 RRTQ: Contractor to Food Lion (Delhaize)

Title: Desktop Engineer

●Assigned to Food Lion Corporate Office to update all corporate desktop hardware.

●Coordinate asset return and disposal of all corporate desktops and CRT Monitors.

●Configured new systems with a corporate image file and deployed new systems to users within the Delhaize Corporate offices.

06/2011-07/2011 Ettain Group: Contractor to Womble & Carlisle

Title: Helpdesk Engineer

●Monitor Helpdesk dispatch queue and try to resolve issues either by phone or desk side visit

●Apply Corporate image to all new desktop/laptop systems

●Re-image desktop/laptop systems as employees or temps leave company

●Deploy hardware to new employees

01/2011-02/2011 Accucode: Contractor to Harris Teeter

Title: System Engineer

●Assigned to Harris Teeter Distribution Centers to update OS and application on Windows CE devices used throughout warehouse.

04/2010-12/2010 The Connection Call Center, Olean, NY

Title: Customer Service Rep

●Tier 1 and 2 Technical Service Rep for Clearwire handling inbound customer support calls

●Assisted with inbound overflow billing calls

●Provided Tier 2 support to Clearwire Field Technicians and Sales Reps

2005-2008 DELL COMPUTER CORPORATION, WINSTON/SALEM NORTH CAROLINA

Title: Test Engineer/Administrator

●Leading manufacturer and retailer of computer equipment.

●Responsible for monitoring, testing and implementing all software process changes that affected manufactured computer systems.

●Provided second level support to the Sustaining Engineers for troubleshooting processes and applications for the entire factory.

●Initiated Global Project to standardize factory monitoring of systems in software burn environment

●Created a near real time application based in Excel that would collect, analyze and alert on data collected in the software burn process

●Conducted test and rollout of this application at Dell WS1 Site and then to the rest of the US Dell Manufacturing Facilities

●Project completed in July of 2007

●Maintained Test Environment consisting of Dell Servers, Desktops and Laptops. Configuring Hardware and Software. Installed Microsoft 2003 server and developed software installations for test environment. Reconfigured Desktop and Laptop to simulate customer requirements.

2004-2005 Wachovia Securities Corporate Information Systems/Contract Service Firm Charlotte, North Carolina

Title: Consultant

●Performed Server Auditing and Security Remediation in accordance with Government Regulations, i.e. Sarbanes Oxley, HIPPA, and GLBA, on Microsoft/Intel servers within Wachovia CMG.

●Coordinated OS and Hardware upgrades on INTEL servers to migrate server to Windows 2003 OS.

●Documented Server configurations and updated asset management database

●Implemented Hardware monitoring on HP and IBM Intel systems using HP SIM and IBM Director.

●Developed test environment using VMWare to determine impact of changes made to production servers

2002-2004 LOWE’S COMPANY, Wilkesboro, North Carolina

Title: NOS Analyst

●Technical Lead for Exchange 5.5 Migration to Exchange 2003. Provided INTEL application support On IBM and HP Servers. Performed Active Directory Administration and Security. Monitored performance of Intel Servers

●Set up Exchange OWA access for remote Lowe’s Employees

●Set up Monitoring for all Exchange systems using Microsoft Operations Manager.

●Provided documentation of new and existing environments

●Developed Exchange test environment using VMWare

●Set up distributed applications using Citrix

●Maintained integrated EDI application in a Microsoft Exchange 2000 environment

2001-2002 EDS, Charlotte, North Carolina

Title: Infrastructure Analyst

●Global information systems support and design company

●Performed project management. Provided centralized managed support of Microsoft systems to EDS Clients. Converted 200 web servers from NT 4 to Windows 2000 and maintained web security to these systems through firewalls and NT security. Provided Web site and Application support and Windows 2000 Active Directory Systems Administration.

●Exchange 2000 setup and configuration

●Set up Citrix servers and distributed applications

●Developed a processes to custom configure a server for a customer or new business using the NT 4.0 unattended install, Ghost Software and NT 2000’s Unattended Install.

1993-2001 EDS, Farmington Hills, Michigan

Title: Systems Administrator / Infrastructure Analyst

●Technical Team Leader providing mentoring and career planning to data team members.

●Project management overseeing new business implementations or updates.

●Provided NT System Administration and network support of a Multi-Client Call Center Facility with more than 500 nodes in a heterogeneous Microsoft environment.

●Network Administration and Management.

●Voice Systems Administration on Aspect and Meridian systems.

●Configured a Windows 2000 active directory environment, integrated Exchange 2000 and migrated the existing NT4 users to the new environment.

●Designed and Implemented NT 4.0 network that convert from existing Novell 3.12 environment. This included the implementation of WINS, DHCP and RAS systems.

●Converted 550 desktops from Windows 95/NT To Windows 2000

●Assisted in the design and implementation of voice and data solutions using Edify Software for GM Card and GM OnStar.

●Provided Design and Hardware implementation of Database Servers, FTP and Proxy servers for Roadside Assistance Call Center that support SAAB, VW/Audi and Lexus customers.

●Provided networking solutions and designs for new business and provided consulting to upgrade existing networks or systems to current clients.

●Provided Y2K testing to all client data systems and provided updates.

EDUCATION:

Control Data Institute

●Computer Repair, Computer Programming

UNITED STATES AIR FORCE, Lowry AFB, Colorado

●Graphic Arts / Photography

HINSDALE HIGH SCHOOL, Hinsdale, New York

●Regents Diploma – Science & Engineering

CERTIFICATIONS/TRAINING:

Dell Computer, Winston Salem, NC

●Diversity Training – Annually

●Business Ethics Training – Annually

●Safety Training – Annually

●Xerox Certifications on Phaser Products

●HP Certifications

●Advanced Excel Training

EDS FAST TRACK, Southfield, Michigan

●Network Troubleshooting

●Microsoft MCSE 1999, 2000, 2003

●A+

TECHNICAL SKILLS:

Hardware: HP Servers\Blade Servers, Dell Servers, Cisco, IBM Servers\Blade servers, Nokia Firewall, Lexmark Printers, Xerox Printers and Multifunction Devices

Operating Systems: Windows NT/200*-****-****

Ancillary Skills: HP OpenView, Citadel, Microsoft Applications, Exchange Messaging, Meridian, Citrix, Aspect Call Center, VMWare, Cold Fusion, Front Page, Advanced Excel Skills with Pivot Table & Charts SQL Server Management Studio, Protocols: TCP/IP, IPX/SPX, PPP, SLIP, LDAP, POP3, SMTP, RMON, OSPF

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