Active Directory Customer Service

SURESH K C NETWORK ENGINEER

**** ******* ****, **** *****, FL 33463 561-***-**** *********@*******.***

Authorized to work in the US for any employer.

FIELDS OF EXPERIENCE

Networking, Troubleshooting, DHCP/DNS Configurations, Routers/Switches Configuration, Firewall Security, Data Analysis, TCP/IP, Active Directory, VOIP, Windows Server 2012.

SUMMARY

1.Expertise in LAN and WAN installation.

2.Excellent troubleshooting skills regarding remote access and connectivity issues.

3.Solid involvement with installation of new equipment and installation of new software and upgrades.

4.Working experience in installing and configuring 2900/4000 series routers and Cisco Catalyst 3850,3700,2900 series switches.

5.Through Understanding of Dynamic Routing protocols like BGP, OSPF, EIGRP and RIP.

6.Good understanding on the operation of TCP/IP, NAT, DHCP and DNS protocols.

7.Complete understanding of Cat5 and Cat 6 cabling and IP Addressing using VLSM and Sub- netting.

8.Strong knowledge of Gateway Redundancy Protocols. HSRP, VRRP, and GLBP.

9.Troubleshoot connectivity issues involving improper setup of DSL, VDSL, Cable and T1 lines.

10.Complete understanding of Exchange 2000/2003, Outlook, and ISP, email connectivity issues and understand SMTP, MIME, IMAP, and POP3 protocols.

11.Knowledge of configuring and maintaining VMware virtual servers.

12.Extensive knowledge of LAN/WAN technologies Ethernet, T1, DSL, VLANS, MPLS.

13.Managed and maintained Windows 2008/2012 Server, Active Directory using Group Policy.

14.Knowledge of the latest versions of Microsoft Windows Server, SQL Server and Active Directory and Microsoft Office Suite products.

15.Good knowledge of operating systems including Android, Linux, MAC OS, Windows, etc.

CERTIFICATIONS

1.CCNA – Routing and Switching (Current)

2.Comptia A+ (Current)

PROFESSIONAL EXPERIENCES

Network Support Technician ROBERT HALF TECHNOLOGY, LAKE WORTH, FL

Nov 2017-Dec 2017

This was a week project that the client needed assistance with setting up cellular wireless router and laptops for SELweb testing for 250 students.

Performed general network equipment installations, wireless configurations and maintained internet connectivity throughout the test ensuring stable bandwidth allocated to each computer.

Communicated with web developer with the issues encountered by the students during testing to enhance further improvement of the application.

Data Operation Analyst UTILITY WAREHOUSE THE DISCOUNT CLUB, LONDON, UK Mar 2017- Aug 2017

1.Advance troubleshooting on connectivity / authentication / performance faults on DSL and VDSL circuits.

2.Advance troubleshooting of Wi-Fi faults such as No Connectivity, Poor Range and Slow Speeds as well as VOIP and Email issues.

3.Assist Data Operations Technicians work on the faults escalated to Service Provider - Ensuring engineering activity is carried out in the expected manner and taking the appropriate actions on complex faults.

4.Providing training and coaching to first line support team on troubleshooting broadband, VOIP, email/webmail issue.

5.Building reports of each case providing detailed information about the LAN/WAN fault - report including information on various line test results, estimated speeds and recent fault history.

6.Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

7.Monitoring network engineering performance and ensure system availability and reliability.

Understanding customer needs with first hand resolution setting right expectations, prioritizing and escalating issues where required.

Technical Support Advisor UTILITY WAREHOUSE THE DISCOUNT CLUB, LONDON, UK Feb 2016- Mar 2017

Providing 1st line and some areas of 2nd line support to both business and residential customers covering the following areas:

1.Landline – Troubleshooting issues relating to making and receiving calls, use of service calling features, and reporting line faults to our 2nd line support team and network provider for further investigation.

2.Broadband – Troubleshooting issues affecting service operation such as authentication, connectivity (no sync, intermittent connections), and service performance (low sync, low throughput, slow speed, wireless issues, range, interference) along with LAN & WLAN networks for our ADSL and FIBRE customers.

3.VOIP - Troubleshooting issues affecting service configuration, operation and performance (QOS).

4.E-mail/Webmail – Configuration of E-mail clients such as Outlook, Outlook Express, Mac Mail, Windows Live Mail, Thunderbird using the protocols IMAP/POP3/SMTP and providing guidance and support on our web mail platform.

Network Engineer National Technology Center, Kathmandu, Nepal Aug 2013 – Sept 2015

1.Troubleshoot network equipment, including routers, switches, T1 and DSL lines.

2.Maintain upgrades and patches to network components.

3.Configure GLBP, VLAN Trunking 802.1Q, STP, Port security on Catalyst 2960 switches.

4.Involved in Switching Technology Administration including creating and managing VLANS's, Port security, Trunking, STP, Inter-VLAN routing, LAN security etc.

5.Maintain documentation of network operations procedures including LAN and WAN diagrams and flowcharts.

6.Converse electronically and personally with end users experiencing problems to identify and document problem.

7.Provide ongoing support to users regarding systems, network and Internet connectivity.

8.Provide advice and training to users on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

9.Assist in imaging, setup and deployment of PCs and servers.

10.Install PC software and peripherals and troubleshoot computer and network related hardware.

11.Support, repair and replace software, hardware and peripherals.

12.Configuring, managing and troubleshooting networks using routing protocols like RIP, EIGRP and OSPF

Network Administrator Nepal Airlines Corporation, Kathmandu, Nepal June 2009 – May 2013

Installed different software and hardware as per requirements, and administered their servers. Including the following operational performance:

1.Managed, led and supported Windows 2008 and 2012 Active Directory domain network.

2.Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services.

3.Updates, patching and software installations via group policies (GPO).

4.Managed and configured existing network design to facilitate customer usage.

5.Assisted in customizing the network as per requirements by adding new applications and programs to existing networks.

6.Ensured that the installed applications and network functioned properly and sorted out minor issues such as insufficient speed and crashes.

7.Ensure data integrity and security through administration hierarchy, denying external unauthorized access.

8.Documented reports on network architecture and functioning – Maintained and delineated important equipment needed for network operations and tasks.

EDUCATION

B.E., Computer Engineering, Kantipur Engineering College, Nepal

Recipient of Full Scholarship and Passed with Distinction.

Major: Computer Networks

SPECIAL CAPABILITIES

Result oriented

Self-motivated with excellent work ethics

Extremely organized and good communication skills

Willingness to learn new technologies

Problem solving skills and attention to details

Excellent technical support and customer service skills

Ability and desire to take ownership of tasks and responsibilities

Contact this candidate