Customer Service Specialist with Multisector Experience
Resume:
PRINCELY TABOKO NCHINDIA
**** ********* **, *********, ** 20770
******************@*****.***
Supplier Assessment Skill Grid
●Customer Service & Call Center Support
●CRM & Ticketing Systems
●Billing & Payment Processing
●Collections & Account Resolution
●Healthcare Customer Support
●Data Entry & Documentation
●Account Troubleshooting
●Microsoft Office 365
●VOIP & Remote Support Systems
●Time Management & Multitasking
●Problem Solving & Conflict Resolution
●Bilingual: Fluent in English and French
Professional Summary
Bilingual customer service professional with 3+ years of experience supporting customers in financial services, healthcare, and tax software environments. Skilled in handling high-volume calls, resolving complex customer issues, processing payments, and maintaining high customer satisfaction. Experienced with CRM systems, collections, billing support, and remote customer service operations.
Professional Experience
Customer Service Representative – Remote
GRT Financial May 2024 – May 2026
●Provided high-volume inbound and outbound customer support regarding payment schedules, settlement options, and account updates.
●Assisted clients with payment processing and account resolution while maintaining professionalism and empathy.
●Served as a liaison between clients, creditors, and negotiation teams to support debt settlement processes.
●Resolved account access issues, login concerns, and general customer inquiries using CRM systems.
●Maintained detailed customer records, payment notes, and case documentation with accuracy and confidentiality.
●Consistently met productivity, attendance, and customer service performance goals in a fast-paced remote environment.
Customer Service Representative – Remote
AdaptHealth Jan 2023 – Mar 2024
●Assisted patients with medical equipment orders, billing questions, insurance verification, and account inquiries.
●Provided support for CPAP devices, oxygen supplies, and durable medical equipment services.
●Coordinated with healthcare providers, insurance companies, and patients to ensure timely order processing and delivery.
●Resolved issues related to claims, authorizations, shipping delays, and account balances.
●Updated patient records and documented customer interactions accurately within company systems.
●Maintained HIPAA compliance and handled confidential patient information with professionalism.
●Delivered compassionate customer support while meeting quality assurance and service-level expectations.
TaxAct Customer Service Rep– Remote (6-Month Contract)
TaxAct July 2022 – Dec 2022
●Assisted customers with tax software navigation, account access, and electronic filing processes.
●Guided users through password resets, identity verification, and account security procedures.
●Resolved issues involving rejected filings, validation errors, and incomplete tax submissions.
●Documented customer interactions, issue resolutions, and case updates accurately in internal systems.
●Escalated technical issues and complex cases to senior support teams when appropriate.
●Maintained excellent customer service while handling high call volumes during peak tax season.
TECHNICAL SKILLS
●CRM Software
●Microsoft Office 365
●Google Workspace
●Data Entry
●Ticketing Systems
●VOIP Phone Systems
●Remote Support Tools
ADDITIONAL INFORMATION
●3+ Years of Call Center & Customer Service Experience
●Finance Industry Experience
●Healthcare Customer Support Experience
●Handled 50–70 Calls Daily
●Typing Speed: 35 WPM
●Dedicated Remote Workspace with High-Speed Verizon Fiber Internet
●Open Availability for Flexible Shifts
EDUCATION
Bachelor of Science (B.Sc.) in Computer Engineering
University of Buea, Cameroon 2019 – 2022
High School Diploma
Cameroon College of Arts and Science 2017 – 2019
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