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Administrative Assistant Customer Service

Berwyn, Illinois, 60402, United States
January 27, 2018

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Berwyn, IL 60402


Profile: Office Professional with 10+ years’ working in the medical and office fields. Organized, multi-tasker with the ability to work with a diverse population.

Skills and Knowledge:

Receptionist/Medical Office

Medical Billing/Coding

Patient Care

Microsoft Word & Excel

Client Services

EMR: Athena, Epic, & Centricity

CPR Certified

Medical Terminology

OSHA & HIPAA Trained

Switchboard (300+ Calls Daily)

10 Key: 8000 kph

Types 40 wmp


Sealed Air Hodgkin’s, IL

Receptionist 1/2017- 7/2017

Operate telephones to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Hear and resolve complaints from customers or the public.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Proviso East High School Maywood, IL

Office Assistant (Temp) 9/2016-10/2016

Performed duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.

Clerical duties included a combination of answering telephones, typing or word processing, office machine operation, and filing.

Communicated with employees, students, and visitors to answer questions, disseminate or explain information, take orders, and address complaints.

PCC Wellness Chicago, IL

Patient Care Representative 01/2016-7/2016

Scheduled patients for appointments, and checked them in and out of care.

Verified insurance and next-day appointments.

Collected copays for patients, and updated information in system.

Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

Collected and reported data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

Birk Staffing Services Park Ridge, IL

Receptionist (Assignment: La-Co Industries) 10/2015- 12/2015

Answered switchboard

Printed out emails and give to customer services reps.

Opened the office and locked up office in front.

Greeted customers, vendor and guests.

Worked with mail machine to send out mail.

Kelly Staffing Services Oak Brook Terrace, IL

Receptionist, Clerk, & Patient Coordinator 1/2014-07/2014

Answered switchboard.

Sorted and distributed mail.

Set up for luncheons and meetings.

Answered questions via email.

Worked at Presence Health, Schole and Wilbert Funeral Service.

America’s Best Contacts and Eyeglasses Hodgkin’s, IL

Receptionist 12/2012-5/2013

Answered switchboard.

Checked in and out patients.

Scheduled appointments.

Verified insurance and next day appointments.

Made charts out for new patients.

Dispensed glasses and contacts to patients.

Received and distributed mail, Fed Ex and UPS.

McNeal Family Medicine Berwyn, IL

Patient Service Representative 11/2011-7/2012

Answered switchboard.

Checked in and out patients.

Verified insurance and next day appointments.

Took messages for the doctors.

Collected co-pays.

Scheduled appointments.

Garfield & Damen Clinic Chicago, IL

Medical Administrative Assistant Externship 6/2011-7/2011

Answered a multi-line phone system and directed calls to the appropriate party

Performed billing, scheduled appointments and maintained the medical records filing system

Answered patient questions in a friendly and courteous manner while ensuring excellent customer service at all times

Pellettieri & Associates, LTD Lombard, IL

Receptionist/Data Entry Clerk 9/2001/12/2005

Answered incoming calls, greeted callers, provided information, transferred calls, and took messages in office

Used interoffice and paging communication equipment to route emergency and general calls

Perform clerical duties (typing, proofreading, accepting orders, scheduling appointments, and sorting mail)

Scanned paper documents into computer


Everest College Chicago, IL

Medical Administrative Assistant Diploma 11/2010-10/2011

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