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Customer Service Sales

St. Augustine, Florida, United States
January 25, 2018

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Ryan Tinsley

Director of Business Operations


Proven, Performance & Results driven Veteran of the United States Military, with a degree in Business Management, and Astute “Hands-on” leadership experience within Operations. Track record of driving increased productivity levels and improving companies overall profit margin & customer service ratings. Seeking Senior level Leadership position.

Key Competencies Include:

- P&L Management, Budget Development & Management, and Inventory Control

- Creating a Strategic Vision & Plan and following through

- Building High Performance Teams

- Leadership of Tactical Execution

- Client Satisfaction & Retention

- Conducting Organizational studies & evaluations and designing procedures to improve company’s efficiency

- Organizational Redesign & Downsizing, as well as Leadership of Growth and Expansion

- Supply Chain Management

- Safety Compliance


Director Of Business Operations at Reddy Ice

May 2016 - Present

Full P&L responsibility for $120-million operation consisting of 4 production facilities, 2 distribution centers, and 5 distributing partners covering 3 states; North Florida, Georgia, and Alabama.

- Managed all Field Operations for the North Florida, Georgia, and Alabama Area;

(Manufacturing/Production, Delivery, Transport, Field Equipment Services, Accounting, Human Resources, Safety, and Distributing teams.)

- Managed 200+ employees, to include Plant Managers, Routing Managers, Customer Service Managers, Service Tech Managers, Area Accounting Clerk, and Salesmen.

- Led CapEx Budgeting and Project Management

- Direct oversight of Supply Chain Management

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- Provided analytical oversight by executing the Company’s policies, internal controls, managing data and information flow.

- Development and implementation of the Market's strategy for Operations, Distribution, Field Service, & Local Sales. To include creating KPI's, SLA's, and SOP's for meeting and exceeding all operational goals.

- Development and implementation of a mentor program and on-boarding project plan for new hires

- Ensured compliance with all safety and government regulations; DOT, FDA, OSHA AVP - Business Development & Operations

January 2014 - May 2016 (2 years 5 months)

- Built Market position by locating, developing, defining, negotiating, forging and closing strong business relationships.

- Instilled and led all efforts within account acquisition, presentation, contract negotiation, implementation, profitability and customer satisfaction

- Developed negotiating strategies and positions by studying integration of new ventures along with company strategies & operations; examining risks & potentials; and estimating partners' needs & goals

- Established staffing department and strengthened accounting department while focusing primarily on growing company’s accounts, workforce and retaining top accounts & talent already in place

- Collaborated and led negotiations with recruiting specialists, sales managers, interviewers, administrative staff, VMS Staff, Hiring Managers, Vendors, and held daily status meetings

- Implemented KPI's and metric grading/reporting structure/strategies aimed at meeting & exceeding hiring needs

- Developed, Implemented and Coordinated all “back-office organization & operation” including an online applicant tracking system (ATS), Candidate/Client/Customer Relationship/Follow-Up System (CRM) and Profit Sharing Bonus Structure, which led to a more focused & driven team, better morale, and overall Sales Increase of 30% annually

- Reviewed, approved, and signed off on all job quotes & purchase orders maximizing Customer Satisfaction

& Quality Assurance

- Prepared operating budget for accounting and & recruiting departments, saving the company over 18% through efficient advertising strategies utilizing research & development

- Increased Monthly revenue from an average of $1.4 Million to over $3 Million Senior Operations Analyst at Arctic Glacier Premium Ice January 2012 - December 2013 (2 years)

- Analyzed regional trends and reported on regional performance

- Prepared & presented in-depth analysis KPIs for regional management

- Assisted in the development and implementation of the annual budget

- Managed the budget process along with the AVP and AOMs

- Set and implemented marketing strategies to improve revenue and profitable growth

- Successfully led Distributor Reconciliation project and recouped over $25-million

- Performed CPU Analysis, and recommended continuous improvement ideas Page 3

- Created all SOPs, reports, and spreadsheets, aligning the region onto the “same page”

- Managed regional audit process

- Logged and tracked all of the region’s fleet

- Reviewed, processed, and created purchase orders for all invoices Credit Card Operations Manager at Citi

January 2009 - December 2011 (3 years)

- Interviewed potential Collections Employees and made decisions as to the hiring process

- Attended job fairs & college events to source & promote Citi as an employer of choice

- Verified candidates work history, education, background check and references

- Directed & coordinated activities of employees engaged in conducting credit investigations

- Reviewed collection reports to ascertain status of collections-&-balances outstanding

- Evaluated effectiveness of current collection policies & procedures

- Conducted weekly status meetings to include; performance indication summaries, reviews, and discussions

- Conducted end-of-month reviews, allowing employees to take note of their strengths & weaknesses

- Improved average number of collected accounts within dept. by 35% annually Financial Operations Specialist & Corporate Trainer at Hyundai Capital America January 2006 - December 2009 (4 years)

- Developed & implemented a company-wide financial services product qualifying interview system for selling financial protection products that made sense for each & every customer

- Developed & managed team sales plans focused on new Business Development

- Performed Costing, Booking, and Balancing of front & back end gross as well as projected monthly averages & forecasts

- Interviewed customers & submitted credit applications to banks for financing requests

- Negotiated with buyers at banks; taking care of stipulations & formatting deals

- Instrumental in an annual income growth of $1.4 million by increasing per unit sales, reducing outstanding receivables from 38 to 15 days, and minimizing risk from marginal customers. E6-SSGT., 11B3V2BB4F7 - Airborne Ranger/Operator at US Army September 1999 - December 2005 (6 years 4 months)

E6-SSGT., 11B3V2BB4F7 - Operator

1st SFOD-D

75th Ranger Rgmt. - 3rd Battalion - R.R.C.

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California State University, Fresno

Bachelor's Degree, Business Management, 2001 - 2002 Activities and Societies: Deans List Honors

Ferrum College

Associate of Arts (A.A.), Business Administration, Management and Operations, 1999 - 2000 Activities and Societies: Varsity Football Team, Varsity Basketball Team, Campus Radio, Student Government, Deans List Honors

Commonwealth ChalleNGe Military Academy

High School, Various HS Subjects, 1999 - 1999

Activities and Societies: Color Guard, Silent Drill Team, Student Government President, Company 1st Sergeant

First Coast Technical College

Technical Degree, Homeland Security, Firefighting and EMT, Paramedic Activities and Societies: Firefighter I & II, and Paramedic Project Management Institute - PMI


Ryan Tinsley

Director of Business Operations

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Contact this candidate