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Director of Administration

Bowie, Maryland, United States
January 22, 2018

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Annette Williams, mba, pmp

617-***-**** Cell

Professional Profile

Hybrid with over 12 years experience who can analyze business needs; plan and provide technical, administrative and financial solutions. Worked in multiple industries who collaborated with cross-functional teams to improve organizational performance.

Delivered multimillion dollar improvements in productivity and operating efficiency, cost-reduction and earnings. Strong leadership, management analytics, legacy database management, performance and portfolio management, talent management, project management skills. Sharp negotiation, labor relations and contract administration. MBA, certified in executive data science teams, business and customer analytics, project management. Shrum & PMP Cert expected in 2018.

Selected Achievements

Designed and implemented data base and accounts receivable tracking system, which resulted in an annual income increase of 10%.

Created and implemented the ICD9 procedure that eliminated the $2 million Sick Leave Bank deficit and strengthened district’s the Return to Work program.

Planned and Implemented on-line voting procedures for 10,000 PGCEA members. Voter participation increased by 50%.

Established Administrative Policy and Procedure Guide.

Organized membership incentive program, increased membership by 25%.

Bestowed 2014 International Communicators Award for design and functionality increased website usage by 70%.

Developed and implemented staff assignment transition and cross training by streamlining internal resources which decreased employee costs by 35%.

Conducted departmental operational evaluations that reduced customer complaints by 30%,

Managed the merger administrative office in a system of 233 offices whose staff increased by 75%. and was utilized as the prototype office nationwide for future policies and procedures.


Budgeting, finance, MS Office, Access, Excel, web design, Salesforce, negotiations, program management, team building, technology advancement, six sigma greenbelt, SQL, HTML, publications, coding, ICD9 coding, Office365, Sabre, Terra Data, email communications, office management, Great Plains, finance, change management, surveys, healthcare, insurance claims, Google Analytics

Professional Experience

JettSettLLC, Bowie, MD 4/2009-Present

Management Consultant

Supported portfolio and program analysis.

Conducted analysis and audit of program resources, financials, and schedule.

Monitored of action items including monthly report of impact on project/programs.

Developed project schedules.

Constructed re-engineering efforts.

Provided project status reports

Developed program requirements.

Annette Williams

617-***-**** Cell

Prince George’s County Educators’ Association, (PGCEA), Forestville, MD 08/2002-01/2017

Director of Administration, Operations and IT

Member of the Association’s leadership team of 11,000 members, with $2 mil income.

Provided vision, leadership, labor relations consultation, guidance, and strategy in the advancement of association operations, including the membership program, finance and IT.

Managed association programs, projects and budget.

Created consistency and continuity in contract compliance and all operations, drive cost reductions, improve productivity and deliver high standards of customer service.

Developed and managed 11,000-unit membership database, increased member participation by 56%.

Used data management, SQL, web design, project management skills to create members only intranet increased website usage by 70%.

Negotiated and Implemented on-line voting procedures for 10,00o members, reduced election costs by 80%.

Designed and implemented data base and accounts receivable tracking system, which resulted in an annual income increase of 10%.

Streamlined internal resources decreased employee costs by 35%.

Organized membership incentive program and administrative procedures which increased membership by 25%.

Steven Rosen Companies, Washington, DC 10/2001-8/2002

Management Consultant

Analyzed operations and designed business development strategies 1.6 million annual income.

Developed policies, procedures and business development plans.

Performed Administrative Manager duties and streamlined administrative operations.

US Airways, Arlington, VA 7/1988-9/2001

Management Analyst; Club Manager; City Ticket Office Manager

Regularly analyzed 25 departments with advocacy team.

Consulted 10 senior management teams.

Pioneered Customer Advocacy Program for 50 departments.

Reduced customer complaints by 30%.

Education and Affiliations

MBA International MBA Institute 2017

BS Business Administration Johnson C. Smith University 1990

Certifications: Six Sigma Greenbelt

Notary Public, Maryland

Executive Data Science Teams, Johns Hopkins University

Business Analytics Wharton School of Business, University of PA

Customer Analytics Wharton School of Business, University of PA

PMP Project Management Institute (expected 2018)

Scrum (expected 2018)

Affiliations: Prince George’s County Economic Development Corporation Information Specialist

Communications Workers of America (CWA) Station Union Rep

Mediation Board member of US Airways

Secretary-Prince George’s County Young Democrats

Board member-Prince George’s County Feral Society

President/Treasurer-Princeton Square Homeowners Association

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