Jerome Shannon

*** ***** **

Summerville SC *****

803-***-****

ac32k5@r.postjobfree.com

Objective: To seek a career in a position that I will be suited for, and to be a part of an organization. Where hard work will be appreciated and career advancement will always be possibility.

Profile

Strength in creative problem solving.

Highly skilled in effective leadership techniques.

Quick-thinking, intelligent, able to make on-the-spot independent decision.

Dependable and hard working; get along with colleagues.

Proven ability to respond immediately and confidently in emergencies.

PROFESSIONAL EXEPERIENCE

Associate Management

Make rational decisions in crisis, if necessary, without direction from one’s supervisor. All decision will be based on Cracker Barrel policies, procedures, and guidelines, consistent with applicable law.

Ensure that food is served in correct portions and appearance and at proper temperature; investigate and resolve any production problems.

Electronically transmit accurate daily reports to the Home Office.

Have a working knowledge of all retail operations and of the relationship the retail operation has to the entire operation of the unit.

Be able to learn and effectively use a pre-check machine, cash register, adding machine, computer equipment, telephone, pricing equipment, thermometers, thermostats, clocks, store intercom, etc.

Establish active and effective courses of action to achieve specific goals, set priorities for the most efficient use of time and resources, and set specific checkpoints for feedback and progress reports.

Understand numbers and other math skills and deal easily with quantities areas such as profit and loss statements.

Develop and implement a routine and system in shift management, check at regular intervals the points of control-shop, dining room, waiting area, dish room, and kitchen-which directly affect Guest service.

Culinary Manager

Deliver a superior Italian-inspired dining experience to all guests.

Executing all culinary initiatives.

Selecting highly-skilled culinary team members.

Meeting food preparation, safety, and sanitation standards.

Managing monthly food inventory process and completing daily delivery of food orders.

Create culinary team department schedules to deliver on the guest and team member experience.

Writing and delivering performance reviews and performance counseling in a timely manner.

Certified Grill Master/Hourly Shift Manager

Prepare highly-quality food items for our guests.

Following recipe and presentation guidelines to meet or exceed guest expectations.

Corrdinate food orders to support timely and efficient delivery to each table.

Ensure proper safety and standards to ensure guest safety.

Meet special guest request while ensure same high-quality standards.

Manage day-to-day shifts, inventories and labor.

Select, hire and train employees.

Key Hourly Manager

Hire, train, and schedule workers, delegate work, resolve conflict, oversee operations at restaurant.

Daily paperwork commutates with corporate offices, and place inventory orders.

Responsible for bank deposit and change for the restaurant.

Table visit to ensure customer are satisfied with services.

WORK HISTORY

2013- Present Assistant General manager Cracker Barrel Old Country Store,

Orangeburg SC

2012-2013 Culinary Manager Olive Garden

North Charleston SC

2012-2010 Certified Grill Master/Hourly Shift Manager Red Lobster

Sumter SC

2010-1999 Key Hourly Manager Applebee’s

Sumter SC

Education

Hillcrest High School 1995

Achievements

Serve Safe Certificate

Serve Safe Manager Certified

Employee of the Year

Sales Goal Achievement in District for 3 conservative quarters 2001-2003

Extensive Training Restaurant and Retail

Certified Trainer for Employee and Managers

Computer Skills

*Microsoft Office

*Power Points

*Adobe

*Microsoft Excel

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