PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

DAPHNEY ROBINSON

**** ********* ****, *********, ** 29541

Home: 843-***-**** Cell: 843-***-**** ac1wrd@r.postjobfree.com

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Local/state health laws knowledge

Multi-line phone talent

Medical terminology knowledge

Mediation capability

Shipping and receiving professional

Cash flow management

Training development aptitude

Customer Service Representative March 2013 to Current ADP - Florence, SC

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers via telephone.

Provided an elevated customer experience to generate a loyal clientèle. Developed reputation as an efficient service provider with high levels of accuracy.

Scored in top 10% of employees in successful resolution of issues Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Mortgage Support Specialist August 2010 to November 2010 Assurtant - Florence, SC

Received incoming calls

Initiate outgoing calls to clients

Setup mortgage inspections for remodeled homes due to damages Received data for loss draft mortgages

Determined if funds could be released for loss draft property Logged and kept accurate records

Customer Service Representative May 2010 to August 2010 Poyner Adult Education - Florence, SC

Answered and managed incoming and outgoing calls while recording accurate EDUCATION

CERTIFICATIONS

messages.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Completed data entry, tracked resumes and maintained the applicant tracking system.

Coordinated board and committee meetings, including schedules and information preparation and distribution.

Quality Control Analyst February 1989 to April 2009 Blue Cross Blue Sheild of SC - Florence, SC

Resolved customer inquiries, solving problems and providing relevant information.

Assisted customers and accurately explained details and payments to their claims.

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Conducted monthly meetings with management to discuss the results of audits. Handled daily heavy flow of paperwork by accurately logging into the system. Developed reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Virginia College Current

Florence, SC

Associate of Arts: Medical Reimbursement

Florence Darlington Technical College 1988

Florence, SC

Associate of Science: Accounting

Computer Training Certificate

Microsoft Certified Application Specialist (MCAS

Certified Coder and Billing Specialist

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