Engineer Technical Support

Christopher Norkus

*** *** **. *** *****, AL ****4 * Mobile - 706-***-**** * ******@*********.***

www.linkedin.com/in/christopher-norkus-910453107

Objective

To continue advancement within the IT professions.

Profile

IT professional with 21 years of experience. Software development, game design, data base administration, procedural, object-oriented, and scripting languages. Education and experience very from on-the-job training to university classrooms.

Work Experience

Software Developer: Threat Tec, LLC - Columbus, GA (11/2016 - 07/2017)

Worked in a small business satellite office as the IT professional. Primary job was a Software Developer for a military contract in creating an application that would be used as a training tool. Secondary job was a Quality Assurance Test, Application engineer, and Technical support.

Fix assigned software defects.

Daily update, compile, and push client application and sever for testing.

Test current vision of application for bugs, and report them to responsible developers

Setting up printers and WIFI.

Built and maintained database with a corresponding web interface.

Managed personal in testing the application software

Application Engineer II: Synovus Financial Corporation – Columbus, GA (07/2014 – 09/2016)

Analyzed, developed, modified, installed, tested and maintained the Deposit Operations system software that consisted three different vendor software applications, FIS-Vision IP, Kofax-FraudOne, and Fiserv-Reconciliation.

Diagnosed, isolated and de-bugged software problems and perform problem resolutions.

Monitored system capacity and performance, planned and executed disaster recovery procedures

Provide Tier 2 technical support. Worked closely with customers, business analysts, and team members

Assisted in administering activities related to data planning and development.

Established policies and procedures pertaining to the development, management, security, maintenance and utilization of database platforms.

Supported multiple 2008R2 server that stored procedures and data.

Provided training assistance on using database platform, draft training materials, instruction manuals.

Implement vendor packages and provided support.

Devised and modified procedures using Python, Bach Command scripting, awk or gawk, to solve complex problems considering computer equipment capacity and initiations, operating time, and form of desired results.

Evaluated system needs of financial services departments. Developed block diagrams and logic flow charts. Gathered, validated and documented business requirements for technology processes or systems.

Created technical documents for Tier 1 support team.

Senior Programmer Analyst: Total System Services Inc. – Columbus, GA (09/1996 – 07/2014)

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, abends, and other issues in a production environment. Follow assigned projects through all process cycles, from design to implementation, in coherence to the company’s methodology.

Design and Developed. Developed new code processes, with COBOL or Assembler, which would be tested, reviewed by peers, and implemented into production to be used by multiple clients.

Developed mainframe code that ranged from copybook changes to creating new CICS screens and batch systems involving incoming and outgoing transmissions. Developed additional outgoing transmission files in numerous formants using various transmission mediums.

Migrate new and/or updated code through Endevor process through all testing environments (T, Q, V) and production environment (P).

Work flow methodology, Lotus Notes/Webster/Share Point for project tracking, from design to implementation.

Worked on in parallel to multiple server plex’s from code migration to data transfer.

Participated in an on-call rotation that required immediate response to issues that may financially impact clients and/or company and resolved the issues in a timely manner.

Utilized Netman/Lotus Notes/Webster/Share Point for incident tickets, ranging from request to Sev1.

AD HOC reporting. Create reports per clients’ criteria in a timely manner, consisting from, Same Day, to Next Week, request dates. Delivering reports in different formats, ranging from EXCEL, Notepad, CD’s, to NDM Transmissions.

Data Maintenance. Updating client sensitive data by specified date, either through batch or MQ processing.

Past Employment

Co-op Engineer: Pratt & Whitney, Columbus GA. Operated multiple CNC (computer Numerical Control) machines in the creation of aircraft engine parts. Worked alongside engineers in the development of new aircraft engine pars and the programming of the CNC machines with the use of a CAD (Computer Aided Design) software. Developed a flow management recognition system for part delivery and queuing. Contributed in the company’s ISO 9000 certification.

Water Craft Technician: Randell Marine, Phenix City AL. Diagnose and repair watercraft and engines. Rewired electrical systems on trailers and watercraft.

US Military; Army: 3rd / 75th Ranger Battalion, 988th Military Police Company, Army Marksmanship Unit. Summation of duties included: Maintaining and accountability for mission critical equipment for unit personal, perform monthly inventory of equipment to insure accountability, and managed additional personal.

Honorable Discharged: 1991

Medals/Ribbons: Army Achievement Medal, Good Conduct Medal, National Defense Service medal, NCO Professional Development Ribbon, Army Service Ribbon, Parachutist Badge

Skills

Expert: Assembler, Easy-Trieve, Excel, JCL, Word

Advance: Abend-Aid, CICS, COBOL, Endevor, ISPF/Mainframe, Lotus Notes, Outlook, QSAM, Syncsort, TSO/ISPF VTAM, VSAM

Intermediate: Assembla, awk, Batch Command Scripting, C#, CloudForge, CSS, FIS-Vision IP, Fiserv-Reconciliation, Kofax-FraudOne, gawk, GTB, Java, Json, Linux (Centos 7), Mainframe DB2/IMS, Net-Bean, PHP, PHPMySequel, Python, SQL Server 2008, SVN Tortoise, Unity3d, Visual Studios, WordPress

Additional training in: ASP.NET, AutoCAD, Clojure, DB2, Erlang, FORTRAN, Haskkell, IMS, IO, Prolog, Ruby, Scala

Education

BS, Computer Science, Columbus State University, Columbus GA (1999)

BS, Mathematics, Columbus State University, Columbus GA (1999)

AS, Applied Science in Computer Science, Columbus State University Columbus GA (1997)

Certificates: Data Processing

Work Programs: Georgia’s ICAPP (Intellectual Capital Partnership Program)

Contact this candidate