Customer Service Representative
Resume:
Evelyn Taylor
Chicopee, MA 01020
*******@*******.***
QUALIFICATIONS
Customer Service: Familiar with the processes for providing customer and personal services; including the completion of individual needs assessments and evaluation of customer satisfaction
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing and managing files
Active Listening: Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as needed, and not interrupting at inappropriate times
Multi-tasking: Accustomed to working in a fast paced office setting where meeting multiple deadlines simultaneously is the norm
PROFILE
Excellent analytical and critical thinking skills allowing for the ability to accurately integrate information to make sound decisions
Experienced with investigating and resolving issues such as; over and under payments, questionable items and missing payments
Ability to prioritize assignments daily and readjust schedule as required to meet more pressing concerns and reach company goals
RELEVANT SKILLS
CREDIT/COLLECTIONS
Arranged for debt repayment by organizing repayment plans, based on customers' financial situations
Informed customers of delinquent accounts by mail and telephone to solicit payment
Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
Persuaded customers to pay amounts due on credit accounts, damage claims, or to return merchandise
Located and monitored overdue accounts, using computers and a variety of automated systems
Answered customer questions regarding problems with their accounts
Recorded information about financial status of customers and status of collection efforts
Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
Received payments and post amounts paid to customer accounts
Notified credit departments, order merchandise repossession or service disconnection when customers failed to respond
CUSTOMER SERVICE
Interviewed customers via telephone or in person to provide information about products or services, accepted and entered orders, canceled accounts and obtained details of complaints
Verified appropriate changes were made to resolve customers' problems
Maintained records of customer interactions or transactions, recording details of inquiries, complaints and actions taken
DATA ENTRY
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields
Compiled, sorted and verified the accuracy of data before it was entered
Compared data with source documents, or re-entered data in verification format to detect errors
Stored completed documents in appropriate locations
Located and corrected data entry errors and report them to supervisors as required
Maintained logs of completed work
PROFESSIONAL WORK HISTORY
Credit/Collections Representative Republic Services, Chicopee, MA 5/2012 ~ 1/2017
Credit/Collections Representative Republic Services/Volt Workforce Solutions, Woburn, MA 10/2011 ~ 5/2012
Customer Service Representative Pearson Systems, Hadley, MA 9/2007 ~ 5/2010
Customer Service Representative Oakleaf Waste Management, East Hartford, CT 2/2003 ~ 2/2007
Accounts Receivable/Payable Clerk Refuse Environmental Systems, Inc. Agawam, MA 5/2000 ~ 2/2003
EDUCATION
Taft Union High School, Taft, CA ~ High School Diploma
MILITARY
United States Navy ~ Honorable Discharge
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