Sales Customer Service
Resume:
Experience
• KC Store Fixtures; Account Executive 1.5yr.
• BGCGKC; Youth Development Organizations; Operations Coordinator 5yrs.
• David’s Bridal; Sales Consultant 2.5.yr.
• CBM; Commercial Cleaning Company; Owner 10yrs.
• Armed Forces Bank/Bank Midwest; Data Center Exec Asst; 2yrs.
• Pryor Resources Inc.; Business Consulting Firm/Trg; Consultant; 2yrs
• Reece & Nichols; Real Estate; Broker Salesperson; 6yrs
• Satellite Shelters, Inc.; Construction Sales; Sales Rep; 5yrs
• Coca-Cola Bottling; Food & Beverage; Sales Rep; 2yrs Denise L. Newson
1905 Mersington Court,
Kansas City, MO. 64127
************@*****.***
Objective
To play a vital role in the growth and success of a company. Utilizing my experience in business management, sales and marketing to attain that goal with integrity, honesty, and respect.
Professional Skills
• Management
• Client Relations
• Project Management
• Training/Development
• Quality/Inventory Control
• Database Management
• Volunteer Management
• Sales
• Marketing/Promotions
• Accounting
• Microsoft Office Suite
• Typing (90 wpm)
Education Penn Valley Community College; Kansas City, MO University of Kansas; Lawrence, KS
Employment Skills • Developed ability to work in a fast-paced atmosphere
• Ability to maintain excellent client/customer relations
• Experienced in contract negotiations/mediation.
• Diplomatically resolved customers’ complaints on as-needed basis
• Ability to follow instructions well and make decisions with no supervision
• Maintain accurate record-keeping procedures
• Delegated responsibilities to employees to meet company’s expectations
• Volunteer business consultant for multiple not-for-profit churches and youth organizations. Providing them with the systems, controls and procedures needed to sustain profitability.
Employment History
Account Executive/Key Accounts Rep. 10/15 - Present KC Store Fixtures Kansas City, MO.
• Performs various sales and marketing activities for distributor and key accounts
• Daily deposits.
• Review collection activities bi-weekly.
• Inventory Management
• Influenced, negotiated and gained commitment at all organizational levels.
• Mentored new account executives by providing training and support with emphasis on business development, product knowledge, contact relationship management, and customer service.
• Help with the achievement of quarterly revenue target goals.
• Liaison between customers and in-house management.
• Follow up with customers to build/maintain customer relationships. Sales Consultant/Stylist 12/13 - 7/15
David’s Bridal Kansas City, MO.
• Maintain hourly sales productivity standards.
• Schedule and prepare for appointments.
• Maximize sales and customer satisfaction by providing superior service.
• Follow up with customers to build/maintain customer relationships.
• Assisted with store to store transfers, inventory management, shipping and rcvg.
• Process all special-order sales.
Operations Coordinator 11/08 - 4/14
Boys & Girls Clubs of Greater KC Kansas City, MO.
• Provide oversight of the daily operations at all centers including staff mgmt. of 25 director reports and 100 additional staff.
• Assist with the implementation of the annual operational goals and program delivery model.
• Manage daily staffing to ensure optimal operation.
• Regularly review productivity and make staffing adjustments as needed.
• Managed state compliance/licensure for each site and reported any issues as necessary to VPO, CFO, or COO.
• Managed business operations to meet stake holder expectations and company goals.
• Collect and generate daily, weekly, and monthly reports for executive staff across multiple departments.
• Generate comprehensive impact reports outlining site & staff performance reported to stakeholders/board members.
• Responsible for the project management and coordination of overall objectives ensuring that all projects finished on time and within budget.
• Assist with creating project schedule based on grant deliverables/current. 10-week cycle ensuring accuracy for all activities, timelines and budget estimates
• Develop/manage communication plans across all departments and executive staff.
• Engage with staff and management to identify areas of improvement and developed plans for implementing those improvements.
• Coordinated setup and delivery of statewide training for 250 BGC staff in both Missouri and Kansas.
• Assist with performance management reports for all grants.
• Assist with volunteer recruitment, training and placement for all 6 locations.
• Perform other tasks as assigned by the VP of Operations. Employment History- Cont.
Real Estate Agent
Reece & Nichols Shawnee Mission, KS.
• Licensed in Missouri/Kansas
• Residential/Commercial Sales
• Property Management
President Owner
CBM Kansas City, MO
• Owner/Operator a commercial cleaning company.
• Managing between 20-30 facilities and 10-15 employees.
• Responsible for prospecting and acquiring new accounts.
• Successful bid/acquisition of subcontracts with general contractors in the Kansas City area.
Sales Rep/Manager
Pryor Resources Inc. Overland Park, KS
• Assisted in interview and hiring new employees.
• Implemented individual training programs for new recruits-speeding profitability
• Supervised a team of 7-12 sales representatives
• Consulting, developing, and the implementation of core training programs for commercial clients
• Expanded territorial sales by 40%.
Executive Asst/Purchasing Agent
AFB/Bank Midwest Kansas City, MO
• Assistant to the IT Manager operating 65 branch locations.
• Purchasing/Quality control agent handling all software/hardware within 65 branch locations.
• Assisted with developing and maintaining budget for hardware and software for each location.
• Approved accounts receivable/payables for all equipment purchased and sold.
• Database management and equipment inventory. Maintaining over 900 PC's, software licenses and vendor contracts.
• Supervised 8 employees with schedules, technical projects, installations and implementation of work orders.
• Handled daily reporting to management.
• Assisted with property management and banking security. Sales Rep/Purchasing Agent
Satellite Shelters, Inc. Kansas City, Mo.
• Responsible for quarterly revenue of $400,000.
• Tripled division revenues 4 out of 5 years.
• Expanded sales to included mass-market accounts.
• Maintained current customer base and prospecting for new clients.
• Supervised 3 employees.
• Purchased inventory for Kansas City and Springfield branch.
• Approved vendor contracts.
• Assisted with daily reports and all AR/AP.
06/04 -7/10
11/95 - 6/05
06/00 - 7/01
07/98 - 5/00
5/93 - 5/98
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