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Sales Customer Service

Location:
Kansas City, MO
Posted:
May 17, 2017

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Resume:

Experience

• KC Store Fixtures; Account Executive 1.5yr.

• BGCGKC; Youth Development Organizations; Operations Coordinator 5yrs.

• David’s Bridal; Sales Consultant 2.5.yr.

• CBM; Commercial Cleaning Company; Owner 10yrs.

• Armed Forces Bank/Bank Midwest; Data Center Exec Asst; 2yrs.

• Pryor Resources Inc.; Business Consulting Firm/Trg; Consultant; 2yrs

• Reece & Nichols; Real Estate; Broker Salesperson; 6yrs

• Satellite Shelters, Inc.; Construction Sales; Sales Rep; 5yrs

• Coca-Cola Bottling; Food & Beverage; Sales Rep; 2yrs Denise L. Newson

1905 Mersington Court,

Kansas City, MO. 64127

816-***-****

ac0c13@r.postjobfree.com

Objective

To play a vital role in the growth and success of a company. Utilizing my experience in business management, sales and marketing to attain that goal with integrity, honesty, and respect.

Professional Skills

• Management

• Client Relations

• Project Management

• Training/Development

• Quality/Inventory Control

• Database Management

• Volunteer Management

• Sales

• Marketing/Promotions

• Accounting

• Microsoft Office Suite

• Typing (90 wpm)

Education Penn Valley Community College; Kansas City, MO University of Kansas; Lawrence, KS

Employment Skills • Developed ability to work in a fast-paced atmosphere

• Ability to maintain excellent client/customer relations

• Experienced in contract negotiations/mediation.

• Diplomatically resolved customers’ complaints on as-needed basis

• Ability to follow instructions well and make decisions with no supervision

• Maintain accurate record-keeping procedures

• Delegated responsibilities to employees to meet company’s expectations

• Volunteer business consultant for multiple not-for-profit churches and youth organizations. Providing them with the systems, controls and procedures needed to sustain profitability.

Employment History

Account Executive/Key Accounts Rep. 10/15 - Present KC Store Fixtures Kansas City, MO.

• Performs various sales and marketing activities for distributor and key accounts

• Daily deposits.

• Review collection activities bi-weekly.

• Inventory Management

• Influenced, negotiated and gained commitment at all organizational levels.

• Mentored new account executives by providing training and support with emphasis on business development, product knowledge, contact relationship management, and customer service.

• Help with the achievement of quarterly revenue target goals.

• Liaison between customers and in-house management.

• Follow up with customers to build/maintain customer relationships. Sales Consultant/Stylist 12/13 - 7/15

David’s Bridal Kansas City, MO.

• Maintain hourly sales productivity standards.

• Schedule and prepare for appointments.

• Maximize sales and customer satisfaction by providing superior service.

• Follow up with customers to build/maintain customer relationships.

• Assisted with store to store transfers, inventory management, shipping and rcvg.

• Process all special-order sales.

Operations Coordinator 11/08 - 4/14

Boys & Girls Clubs of Greater KC Kansas City, MO.

• Provide oversight of the daily operations at all centers including staff mgmt. of 25 director reports and 100 additional staff.

• Assist with the implementation of the annual operational goals and program delivery model.

• Manage daily staffing to ensure optimal operation.

• Regularly review productivity and make staffing adjustments as needed.

• Managed state compliance/licensure for each site and reported any issues as necessary to VPO, CFO, or COO.

• Managed business operations to meet stake holder expectations and company goals.

• Collect and generate daily, weekly, and monthly reports for executive staff across multiple departments.

• Generate comprehensive impact reports outlining site & staff performance reported to stakeholders/board members.

• Responsible for the project management and coordination of overall objectives ensuring that all projects finished on time and within budget.

• Assist with creating project schedule based on grant deliverables/current. 10-week cycle ensuring accuracy for all activities, timelines and budget estimates

• Develop/manage communication plans across all departments and executive staff.

• Engage with staff and management to identify areas of improvement and developed plans for implementing those improvements.

• Coordinated setup and delivery of statewide training for 250 BGC staff in both Missouri and Kansas.

• Assist with performance management reports for all grants.

• Assist with volunteer recruitment, training and placement for all 6 locations.

• Perform other tasks as assigned by the VP of Operations. Employment History- Cont.

Real Estate Agent

Reece & Nichols Shawnee Mission, KS.

• Licensed in Missouri/Kansas

• Residential/Commercial Sales

• Property Management

President Owner

CBM Kansas City, MO

• Owner/Operator a commercial cleaning company.

• Managing between 20-30 facilities and 10-15 employees.

• Responsible for prospecting and acquiring new accounts.

• Successful bid/acquisition of subcontracts with general contractors in the Kansas City area.

Sales Rep/Manager

Pryor Resources Inc. Overland Park, KS

• Assisted in interview and hiring new employees.

• Implemented individual training programs for new recruits-speeding profitability

• Supervised a team of 7-12 sales representatives

• Consulting, developing, and the implementation of core training programs for commercial clients

• Expanded territorial sales by 40%.

Executive Asst/Purchasing Agent

AFB/Bank Midwest Kansas City, MO

• Assistant to the IT Manager operating 65 branch locations.

• Purchasing/Quality control agent handling all software/hardware within 65 branch locations.

• Assisted with developing and maintaining budget for hardware and software for each location.

• Approved accounts receivable/payables for all equipment purchased and sold.

• Database management and equipment inventory. Maintaining over 900 PC's, software licenses and vendor contracts.

• Supervised 8 employees with schedules, technical projects, installations and implementation of work orders.

• Handled daily reporting to management.

• Assisted with property management and banking security. Sales Rep/Purchasing Agent

Satellite Shelters, Inc. Kansas City, Mo.

• Responsible for quarterly revenue of $400,000.

• Tripled division revenues 4 out of 5 years.

• Expanded sales to included mass-market accounts.

• Maintained current customer base and prospecting for new clients.

• Supervised 3 employees.

• Purchased inventory for Kansas City and Springfield branch.

• Approved vendor contracts.

• Assisted with daily reports and all AR/AP.

06/04 -7/10

11/95 - 6/05

06/00 - 7/01

07/98 - 5/00

5/93 - 5/98



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