Customer Service Representative

Ramona Sullivan

*** ***** **. *********, ** ***42

417-***-**** ****************@*****.***

Objective

To use my abilities to work in an independent or collaborative environment and utilize my technical skills, organizational skills, interpersonal skills and knowledge which will contribute to my experience and allow growth and advancement.

Skills

Communications - Good written and verbal presentation skills. Proper grammar and a great speaking voice.

Data Entry - Proficient in using various word processing programs and entering information, orders and/or calculations.

Interpersonal Skills - Able to get along well with co-workers and accept direction from supervision and/or management. Willing to try new things and interested in improving efficiency on assigned tasks.

Attention to Detail - Concerned with quality. Produces work that is orderly and attractive. Ensure tasks are completed correctly and on time.

Hard-working - Throughout high school and college, worked long hours in strenuous activities while attending school full-time. Often managed as many as 55 plus hours a week in school and other structured events including sorority and community service activities while maintaining good grades.

Customer Service - Routinely handled as many as 500 or more customer contacts a day (10,000 per month) in a busy retail outlet. No complaints

Professional Experience

T-Mobile

Customer Service Representative

February 2009 - November 2012

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Solicit sales of new or additional services or products.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Wal-Mart

Customer Service Representative

March 2011 - April 2013

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Sell tickets and other items to customers.

Request information or assistance using paging systems.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Supervise others and provide on-the-job training.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Compute and record totals of transactions.

Compile and maintain non-monetary reports and records.

Education

Business Administration Candidate - Westwood, Denver CO - Jul 2014

High School Diploma - Foster City High, San Mateo CA - June 2005

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