Summary of Qualifications
Entrepreneurial spirit, dynamic results-orientated experienced professional
in operations management, sales management and business development with
proven track record of creating growth plans. More than 15 years of
experiences in Customer services and Business Development, with strong
emphasis in Sales, Marketing, Project Management, and International Trade.
Excellent communication and interpersonal skills; builds rapport and
relationships with senior management, and clients through a strong customer
services and attention to detail. Skilled in conflict resolution, strategic
planning, account management, and complex problem resolution. Capacity to
promote workforce stability and efficiency through strong sensitivity and
multicultural literacy. Bring a creative and entrepreneurial spirit to all
endeavors. Fluent in Spanish with strong knowledge of Portuguese.
Core Qualifications
. GLOBAL PRODUCT MANAGEMENT
. Budget Development, Allocation and Monitoring
. Cross-Functional Team Coordination
. Background in International Trade
. Complex Sales Negotiation
. Events, Meetings and Trade Shows Coordination
. Market Research & Analysis
. Account Relationship Management
. Forecast and Inventory Management
. Staff Training & Development
Professional Background
AUGUST 1998 TO PRESENT
F&S International, Inc., Columbus, Ohio - Incorporated in 1998, F&S
International, Inc. is a provider of professional translation and
interpreting services for Fortune 500 manufacturing industrial, consumer
goods and service clients with specialized needs, including: Corporate,
Industrial, Legal, Financial Translations, and Interpreting Services, Page
Layout, Multimedia and Audio Video Services. F&S International, Inc has
provided translation services to the business community for more than 15
years with a high-quality, cost-effective translation services in a rapid
turnaround environment for those projects that need another language,
opening the door to additional business opportunities or supporting
products in international markets.
Principal and General Manager - Responsible for leading forecasting process
for new accounts, Sales Proposals Management, Supplier process management
with providers, Presentations to C-Level executives, Sales negotiations,
coordination and execution of projects management from start through
completion, Implementation and training of CAT Tools (SDL Trados), Project
Manager of Corporation's Events for interpreting services, Personal
interpreter for Corporations Business Trips to Latin and Central America,
Budget Administration to oversee costs related to projects, Managing
process with vendor agencies, Leading sourcing process with suppliers for
RFO, Preparation and coordination of project plans (time schedules, human
and technical resources identification), Projects Status Report,
Coordination of customer's meetings for project evaluations and Customer
satisfaction.
Achieved the following results:
. Successfully founded and created a consulting and services company,
for small to mid sized businesses, and Fortune 500 corporations to
help them with their internationalization expansion plans to non-
English speaking countries that contributed in incremental revenue for
client companies.
. Increased company market share by 12% by building strong client
relationships and providing high value adding services.
. Successfully contributed to expand international markets for
corporations with translations and interpreting services that
delivered clear and consistent messages within context of local
cultural requirements for effective sales and marketing campaigns that
drove revenue growth and companies brand awareness and positioning.
. Successfully increased sales company by an average of 15% and customer
based by 60% through customer relationship, and effective networking
activities.
March 2003 to November 2009
Amerilingua, Inc., Columbus, Ohio - One of the most popular translation
companies related with Editorial companies, specialized in educational
projects translations books as Student Edition Textbooks, Teacher Edition
Textbooks, Non-Fiction & Fiction School Library Books, Benchmark
Assessments, Test Banks, Test Preparation Workbooks, Workbooks,
Ancillaries, in states with bilingual educational systems for kindergarten
through Grade 12. T, regarding to Social Studies, Math, Reading, Language
Arts, World Languages, Science, Religion, and Health subjects.
Project Manager - Responsible for leading forecasting process with service
provider. Developed process management for service providers and provided
project management, coordination and execution of translation project, from
start through completion, Implementation and training of CAT Tools
(Trados), Project Manager for Corporation's Events for interpreting
services, Personal interpreter for Corporations Business Trips to Latin and
Central America, Budget Administration to oversee costs related to
projects, Managing process with vendor agencies, preparation and
coordination of project plans (time schedules, human and technical
resources identification), Projects Status Report.
Achieved the following results:
. Successfully increased quality services through coordination and
execution of projects management from start through completion,
improving in the lack of quality and turnaround time by 100%, through
a dynamic research, networking, interviews and hiring process for
qualify services providers.
. Reduce company cost by 25% implementing forecasting process.
. Successfully restructured translation services team that conducted a
better quality of services through a dynamic forecasting and quality
testing process to measure the services quality.
. Implementation and training of CAT Tools with freelancer through
Webinar meetings.
October 1992 to March 1996
Levi's Strauss Corporation., Caracas, Venezuela - One of the world's
largest brand-name apparel companies and a global leader. The company
designs and markets jeans, casual wear and related accessories for men,
women and children under the Levi's, Dockers, Signature by Levi Strauss &
Co., and Denizen brands. Its products are sold in more than 110 countries
worldwide through a combination of chain retailers, department stores,
online sites, and franchised and company-owned stores. As of February 27,
2011, the company operated 482 stores within 31 countries. Levi Strauss &
Co.'s reported fiscal 2010 net revenues were $4.4 billion.
Import and Marketing Manager - Responsible for leading sourcing process
with suppliers for RFO, quote analysis, selection, negotiation, and
approvals, Market research to identify new business, starting-up Levi's
products in Venezuela, selling price for new products, Oversee product life-
cycle management (PLCM), Creating and establishing marketing strategies for
retail and product's positioning, Coordinating launching new products in
the market, Coordinating and management opening new exclusive Levi's and
Dockers's Stores, Coordinating and management events, meetings and shows
for new lines of products and store's company.
Achieved the following results:
. Successfully increased sales by 33% over previous year while reducing
costs by 56% by creating and implementing a territory business plan
for company's stores, and franchisers that included promotion of
company products implementing the 4Ps, increased use of contract sales
representatives and forecasting process.
. Consistently exceeded sales goals by an average of 20%, as consequence
of strong client relationships and providing high value adding
services.
. Maintained and organized a client data base of 100+ accounts and
maximized client tracking initiatives by implementing forecasting
process.
. Created a distribution business and brought it into the market within
the first year that resulted in successfully increasing sales by
$1,000,000 the first year of implementation.
general Skills
EXCELLENT INTERPERSONAL SKILLS . FAST LEARNER . STRIVES FOR SUCCESS . TEAM
PLAYER . ABILITY TO INFLUENCE, CONVINCE AND PERSUADE . STRONG AND EXCELLENT
COMMUNICATION SKILLS . ABILITY TO WORK UNDER PRESSURE AND MULTITASK .
PROFESSIONAL APPEARANCE, ATTITUDE AND DEMEANOR . PROBLEM SOLVING .
LEADERSHIP . HARD WORKER . EXCELLENT CUSTOMER SERVICE RELATIONSHIP .
EFFECTIVE ORGANIZATIONAL SKILLS . EXCELLENT WORK ETHIC.
Education
. BS IN INTERNATIONAL TRADE/MARKETING, INSTITUTO UNIVERSITARIO DE NUEVAS
PROFESIONES (CARACAS, VENEZUELA)
Professional memberships
. INTERNATIONAL ASSOCIATION OF PROFESSIONAL TRANSLATORS AND INTERPRETERS
(IAPTI) . INTERNATIONAL SALES PROFESSIONALS . COLUMBUS HISPANIC
PROFESSIONALS . GLOBAL SALES & INTERNATIONAL BUSINESS ADVISORY
References Upon Request