| Resume alert | Resumes 71 - 80 of 826 |
Scrum Master Customer Service
Germantown, MD
... ●Coordinated with vendors to secure ITIL v3, Security + and HDI certifications for over 200 Tier 1- 3 technicians and achieved a 100% pass rate, which improved helpdesk response times by 80%. ●Incident management resolution and root cause analysis, ... - 2023 Dec 27
... ●Coordinated with vendors to secure ITIL v3, Security + and HDI certifications for over 200 Tier 1- 3 technicians and achieved a 100% pass rate, which improved helpdesk response times by 80%. ●Incident management resolution and root cause analysis, ... - 2023 Dec 27
Palo Alto Network Design
Aldie, VA
... •Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, patches, fixes, and all-around technical support of 24*7. Infosys BPO Ltd, Bangalore INDIA Oct 2008 – Jul 2013 Systems ... - 2023 Dec 18
... •Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, patches, fixes, and all-around technical support of 24*7. Infosys BPO Ltd, Bangalore INDIA Oct 2008 – Jul 2013 Systems ... - 2023 Dec 18
Project Manager Customer Service
Washington, DC
... education/training (e-learning) facilitation, data analysis, helpdesk support, and coordinating technology-related strategic planning, technical support services including resources and human capital development both domestically and overseas. ... - 2023 Dec 18
... education/training (e-learning) facilitation, data analysis, helpdesk support, and coordinating technology-related strategic planning, technical support services including resources and human capital development both domestically and overseas. ... - 2023 Dec 18
Database Architect and Manager
Pimmit Hills, VA, 22043
... Sep 2019 – Nov 2019 University of North America IT Helpdesk/Network Support Assistant oRestructured the Universities’ LAN & WLAN, and VPN architecture to limit vulnerability. oCreated a customized workplace group policy for the Universities’ network ... - 2023 Dec 17
... Sep 2019 – Nov 2019 University of North America IT Helpdesk/Network Support Assistant oRestructured the Universities’ LAN & WLAN, and VPN architecture to limit vulnerability. oCreated a customized workplace group policy for the Universities’ network ... - 2023 Dec 17
Quality Assurance Information Technology
Germantown, MD
... Responsibilities: •Cover the Helpdesk to assist all Gatekeeper application programs in managing their internet collection samples and respondents. •Annually and quarterly on the report release weeks we got more volume of help requests, usually on ... - 2023 Dec 14
... Responsibilities: •Cover the Helpdesk to assist all Gatekeeper application programs in managing their internet collection samples and respondents. •Annually and quarterly on the report release weeks we got more volume of help requests, usually on ... - 2023 Dec 14
Quality Assurance Software
Leesburg, VA
... Configuration Management Wrote Change Management Plan Maintained CM database of documents under CM control Obtained a high level of knowledge of the helpdesk operations in a short timeframe. Assisted in creation and maintenance of "STAT!" CM ... - 2023 Dec 13
... Configuration Management Wrote Change Management Plan Maintained CM database of documents under CM control Obtained a high level of knowledge of the helpdesk operations in a short timeframe. Assisted in creation and maintenance of "STAT!" CM ... - 2023 Dec 13
Information Technology Desktop Support
Silver Spring, MD
Ike Victor Ezeani Home 301-***-**** Cell: 301-***-**** ad1t2d@r.postjobfree.com Professional Summary: Possess over 6 years of solid experience in information technology in the areas of PC Technician, Desktop Support, Helpdesk and Call Center ... - 2023 Dec 09
Ike Victor Ezeani Home 301-***-**** Cell: 301-***-**** ad1t2d@r.postjobfree.com Professional Summary: Possess over 6 years of solid experience in information technology in the areas of PC Technician, Desktop Support, Helpdesk and Call Center ... - 2023 Dec 09
United States Accounting Assistant
Germantown, MD
... • Assists with Tier 3 e-mail and telephone customer service support using a supplied helpdesk. • Provides follow up outreach to both applicants and participants as required. • As needed, reviews, understands, and applies knowledge of Federal rules ... - 2023 Dec 07
... • Assists with Tier 3 e-mail and telephone customer service support using a supplied helpdesk. • Provides follow up outreach to both applicants and participants as required. • As needed, reviews, understands, and applies knowledge of Federal rules ... - 2023 Dec 07
Customer Service System Administrator
Springfield, VA
... Provided day-to-day desktop assistance and trained employees on use of their desktop, software, and printer issues. Provided support for visiting users to access the organization’s public wireless network. Maintained LAN based phone systems and set ... - 2023 Dec 07
... Provided day-to-day desktop assistance and trained employees on use of their desktop, software, and printer issues. Provided support for visiting users to access the organization’s public wireless network. Maintained LAN based phone systems and set ... - 2023 Dec 07
Access Management Event
Washington, DC
... Helpdesk Support Tech March 2015 - January 2017 MTN Cameroon Cameroon, Douala • Handled projects in monitoring, deploying and application on LINUX/UNIX servers. • Installed Debian/red hat/Ubuntu Operating Systems Distributions • Installed, ... - 2023 Dec 07
... Helpdesk Support Tech March 2015 - January 2017 MTN Cameroon Cameroon, Douala • Handled projects in monitoring, deploying and application on LINUX/UNIX servers. • Installed Debian/red hat/Ubuntu Operating Systems Distributions • Installed, ... - 2023 Dec 07