Ike Victor Ezeani

Home 301-***-**** Cell: 301-***-****

ad1t2d@r.postjobfree.com

Professional Summary:

Possess over 6 years of solid experience in information technology in the areas of PC Technician, Desktop

Support, Helpdesk and Call Center environments.

Troubleshoot and resolved hardware/software issues for users/clients, including blackberry enterprise activation.

Assisted users remotely and on site.

Logged and updated trouble tickets to effectively track status through closure using Remedy application.

Deployed laptops and workstations with Windows 7 and/or Windows XP utilizing corporate guidelines.

Administered, maintained and updated loaner laptop pool.

Owned and managed day-to-day operations of a company for six years.

Core Skills:

Desktop Support/Helpdesk Support/User Support

Problem resolution: Hardware/Software.

PGP Encryption

MS Office Suites/365/Cisco VOIP

Remedy ticket tracking application

MS Active Directory/Domain account administration

Effective communication: verbal and oral

EDUCATION & TRAINING:

MBA Business Administration University of the District of Columbia

BS Information Systems University of the District of Columbia

DBA Oracle Unisoft Technologies, Inc.

CNA Novell Netware Unisoft Technologies, Inc.

DIPLOMA Medical Billing US Career Institute, Inc.

A+ Certification eligible ITC Technologies, LLC

Certification A/V Systems installation Lightspeed Technology

Relative Experience:

Lomack Primary Care

Desktop Support

April 2019 to Date

Desktop management, configuration & troubleshooting

Virus definition & security patches.

IW/Veterans Administration

Tier 1 Helpdesk Technician

August 2017 to October 2018

Tasked with imaging over 50 laptops/desktops per week.

Assisted VA end users nationwide.

Shipping completed GFEs nationwide.

Updated a minimum of 25 tickets daily using CA Service Desk ticketing application.

Created 10 – 20 new user accounts daily in Active Directory.

Created Exchange account, share drive, SIP/Lync & CA SDM contact account

Amaram Technology/US International Trade Commission

Tier I Helpdesk Specialist

March 2016 to June 2016

Assisted users to diagnose and resolve system abnormalities; attended and replied to emails, maintained timely SLAs using Magic tracking software. Remote Support using Citrix

Reset password for users using SCCM and Active Directory (AD).

Added users and computers to Organizational Units (OU).

Imaged systems using Bitlocker encryption.

Updated tickets in SharePoint when assigned to users and maintained the accuracy of Asset Management system.

ActioNet/Dept of Transportation

Hardware Engineer 8 (short term)

November 2015 to January 2016

AV/VTC support, bridge connection using IP address

User support

Wiped and imaged drives, installed operating systems and encrypted hard drives.

Connected and activated Mobile Devices (MDM) to Mobile Enterprise Mobility Server (EMMS)

Integration International/Fannie Mae

Desktop Support Engineer

March 2015 to July 2015

Staged systems and verified policies prior to migration.

Migrated XP users to Windows 8.1 using Peer to Peer/crossover cable methodology.

Deployed systems, verified user documents, favorites, printers, mapped network drives and PST files.

Supervised lower level technicians.

Malmar/National Credit Union Administration (NCUA)

Desktop Support

January 2015 to March 2015

Staged and joined new systems to NCUA domain.

Configured and personalized 20 new Lenovo laptops daily according to NCUA specifications.

Decrypted and encrypted hard drives using bitlocker application.

Readied systems for shipment to various NCUA offices nationwide.

LM/Cybercore Technology

Migration Technician

September 2013 to April 2014

Migrated users from Windows XP to Windows 7 using USMT and/or manual migration.

Scanned user’s data using USMT and/or Microsoft Easy Transfer tool.

Refreshed old systems and/or staged and imaged new systems.

Diskpart the system and load a fresh Windows 7 operating system.

Loaded scanned user data to new and/or refreshed systems and readied them for redeployment.

Conducted post-deployment activities for end user to ensure systems’ optimum performance.

Randstad/IMF/World Bank

Deployment Technician

April 2013 to April 2013

Deployed and installed laptops and printers.

Uninstalled some WYSE terminals and re-installed them after the meeting.

Completed all assigned IMACs in a timely fashion.

Readied all rental equipments to be returned.

MSI/Daly IT Services

Desktop Support

October 2012 to November 2012

Staged, imaged, and configured 30 desktops/laptops daily using established standards for Maryland high and middle schools.

Ghost/Ghostwk32

Deployed systems at different schools, added to domain, and configured printers using TCP/IP.

CSC/Raytheon IIS

Tier II Helpdesk

April 2010 to September 2011

Queue Manager: Monitored, approved and assigned eService and USD tickets to techs based on priority.

Assisted users via phone/on-site on issues relating to HW/SW setups, installations and configurations. Joined

new computers to domain and decommissioned old systems. Ghosting and imaging of hard drives.

Imaged, refreshed and deployed old systems, as well as new systems. PGP encryption.

Migrated over 150 users from Windows XP environment to Windows 7 environment monthly.

Used BMC Remedy 7.5, Active Directory, installed and configured Lotus Notes 8.5, Windows 7/XP and other required software. Assisted with Polycom/Tandberg/Cisco VTC setup.

BROOKSOURCE/SIEMENS GOV. SERVICES

Migration Technician

October 2009 to October 2009

Reconfigured BIOS for a new image.

Mapped network drives to copy/transfer users data.

Pulled new image from the server to configure new systems and reinstalled client.

Restored user data from the mapped network drives and logged in to newly created Global Domain to ensure Outlook functioned properly.

NEW ERA MEDICAL TRANSPORT SERVICES, INC

Owner/Manager

February 2002 to November 2008

Managed company’s daily activities, namely, planned driver assignments.

Supervised, assigned and dispatched drivers to pick up clients from nursing homes, doctor’s offices, hospitals or vice versa.

Prepared and electronically submitted bills to Medicaid/Medicare and other providers using a standard format for Medicaid and CMS-1500 forms.

Extensive knowledge and use of ICD-9 (diagnosis) and CPT (procedure) codes.

TMSI/EER SYSTEMS

Installation Technician

January 2001 to December 2001

Worked with a group of computer technicians to enhance Montgomery County computer systems,

including new PC installs, resolved network connectivity issues and documented any action taken.

Escalated complex trouble tickets to senior technicians for further problem solutions using

Remedy tracking application.

HealthCare Financing Administration (HCFA)

GroupWise Technician

march 2000 TO November 2000

Migrated users and resource archive files from the resource archive server (GroupWise Post

Office 4.1) to destination archive server (GroupWise Post Office 5.5).

Reset client options and grafted users to integrate GroupWise objects with NDS objects.

Assisted with DBA functions, namely, created users and defined their access privileges.

Contact this candidate