Jonathan Harris

*** ***** ***

Virginia Beach, VA 23452

ad1ruh@r.postjobfree.com

757-***-****

Education

Info Tech

Studied for Net+, Sec+ and A+ certifications.

Tidewater Community College, Virginia Beach, Virginia

Certification: IT Health Electronic Medical Records, March 2012

ECPI College of Technology, Virginia Beach, Virginia

Bachelor of Science Degree in Computer Information Science, May 2010

Concentration: IT/Networking & Security Management

Associate of Science Degree in Computer Information Science, July 2007

Concentration: Network Security

Honorably Discharged United States Marine November 1992

Qualifying Skills and Experience

Windows 7/10/11

Microsoft Server 2008 and 2012, 2016 (Data Center)

Microsoft Office 2016 Office 365 Admin

Adobe Programs

Maintenance of networks, both LAN and WAN, and their hardware and software components including routers, switches, hubs, patch panels and Widows VPN

Remote Desktop, Service Now, Team Viewer, LabTech and Screen Connect

Microsoft Domains/Active Directory

Veeam Backup and Replication, NT Backup, Backup Exec, Acronis, NAS Backup,

Barracuda, Sonic wall firewall, Sonic wall VPN, Net Gear firewalls and routers

VMware/Hyper V, ESX

Apple products

Google Docs and familiar with Share Point

Crowd Strike, Trend Micro, Symantec, Web Root

Prism, PDQ Deploy/Inventory

PrinterOn (Mobile printing)

Unifi Wireless software and Access Points

EPIC (Sentara Hospital patient software)

POS, check scanner.

Entera Pass Access Control (Kantech)

IP security cameras inside and outside. Ranging from fixed to pan and tilt.

VOIP phones

Managed and assisted IT staff (Web, Graphics and Media) on daily agenda, goals, and deadlines

Maintained video, audio, sound boards and microphones (wired and wireless)

DCJS unarmed/armed and arrest authority.

Trellix (Fire Eye) Network/Email Security appliance

Professional Background

Network/System Administrator

NGK-Locke LLC July 2020 - Present

Provide one to one customer service by providing remote (local, out of state, and in Japan) and onsite support to NGK end users.

Work as a liaison to parent company located in Japan to modify our network to maintain company standards.

Work with third party vendors and support

Troubleshoot hardware and software both networking to desktop issues.

Set up of Dell laptops, Dell desktops Dell Servers

Maintain and troubleshoot ports on jacks and patch panels and network cables.

Responsible for the maintenance of numerous client desktops, servers, routers both LAN/WAN (Unified networks), switches, Unified wireless bridge

vlans in a mixed environment

Install and manage IP security cameras.

Testing, configuring, and implementing new software or technologies.

Work to improve a Hyper V environment by rebuilding, upgrading, and setting up Hyper V replication and Cluster Network

Updated and replaced NGK SonicWall from TZ600 to a TZ670

Working to improve NGK’s Active Directory Domain environment and file servers.

Converted physical network to Hyper V Cluster environment.

Using Veeam Backups and recovery, planning, setting up and testing disaster recovery

Network/System Administrator

HR Data March 2020 – Laid off (Covid-19) slow to no work.

Handled calls and tickets from a variety of companies.

Setting up Windows VPN’s

Basic caller issues

o Printing

oVPN related.

oShare Drives

System Administrator

Berkshire Hathaway Towne Realty June 2016 – March 2020

Provide excellent customer service by providing remote support to BHHS end users helping end users troubleshoot hardware and software issues.

Assist with setting up of laptops and desktops.

Push or pull-down new software remotely or from the end users PC

Maintain and troubleshoot ports on jacks and switches.

Responsible for the maintenance of numerous client desktops to include a hybrid of MAC’s and PC, servers, routers both LAN/WAN, switches to include other IT related equipment.

Provide support for agents’/staff users to access the organization’s wireless network.

Provided a wide range of full-service computer support to include Network and System administration, and end user support.

Server/Network management/maintenance

Install and manage security cameras.

Testing, configuring, and implementing new software or technologies.

IT Help Desk

Apex Systems, Chesapeake, Virginia February 2016 – June 2016

Provide excellent customer service by providing remote support to Sentara end users helping end users troubleshoot hardware and software issues.

Troubleshoot software and hardware issues, such as reimaging users’ hard drives and installing new hard drives.

Assist with setting up of laptops and desktops.

Push or pull-down new software remotely or from the end users PC

Maintain and troubleshoot ports on jacks and switches.

Assist with department equipment purchases.

Network Administrator

Pleasant Grove Baptist Church, Virginia Beach, Virginia May 2015 – February 2016

Managed and assisted IT staff (Web, Graphics and Media) on daily agenda, goals, and deadlines

Maintained video, audio, soundboards, and microphones (wired and wireless)

Converted servers into VMware environment and rebuilt the infrastructure to having one VMware server that hosts a file/print, Domain Controller, and an application server.

Established an Active Directory Domain Controller environment and allowed users to be able to log into their Windows workstations, and to their personal and shared folders.

Setup and configured wireless with a Sonic Wall firewall.

Provided a wide range of full-service computer support to include Network and System administration, and end user support.

Responsible for the maintenance of numerous client desktops including a hybrid of MAC’s and PC, servers, routers both LAN/WAN, switches, and other IT related equipment.

Provide support for visiting users to access the organization’s wireless network.

Armed Security Officer

United States Coast Guard Base (Tracent) Yorktown, Virginia March 2013- May 2015

Maintain security of the Coast Guard base

Verified IDs of personnel entry

Administered parking and speeding citations.

Maintained building security.

Network, System, Desktop Administrator

Cobert Consulting, Chesapeake, Virginia October 2012 – March 2013

Setup Client VPN on their laptops for access to the main network remotely and on site

Provided desktop support to end users at remote sites to help with their passwords, email, phone, tablets, or any other computer related issues.

Maintained Active Directory by creating and deleting users and computers accounts.

Maintained user’s mailbox boxes on Exchange server.

Maintained file/print server by modifying rights or adding permission.

Network, System, Desktop Administrator

ArtFX, Norfolk, Virginia October 2011 – October 2012

Converted all locations into VMware environment. Rebuilt and maintained their file and application servers on a VM (ESXi) platform for four locations.

Assisted with converting ArtFX into an Active Directory Domain Controller environment.

Helped with the implementation and configuration of tablet computers to use hand scanners for orders. Taught IT staff and the end user how to use tablets and hand scanners on our network.

Setup and configured both wireless and wired hand scanners.

Administered a wide range of full-service computer support, to include Network and System administration as well as end-user support. Maintained full production server farm from updates, installs, backups etc.

Responsible for the maintenance of numerous client desktops, servers, routers (LAN/WAN), switches and other IT related equipment

Provided support for visiting users to access the organization’s wireless network.

Maintained land based and VOIP phone systems.

Network, System, Desktop Administrator

Calvary Revival Church/CRC Global, Norfolk, Virginia October 2007- May 2012

Served as Administrator to a wide range of full-service computer support to include Network and System administrator as well as end user support for four different CRC Global networks: Executive Building, Discover Life Bookstore, Calvary Christian School, and Discover Life Center

Calvary Christian School 150 end users to include students - had one stand alone DC, a VM server (repurposed downed server), which contained another DC, File, and application server.

The Church – 50 plus users with two DC’s, application, file/print, and a server

Calvary Bookstore – 4 users one server 4 POS computers, 2 audio/video sample computers and 2 employee workstations

Discover Life Center – 2 standalone PC’s.

Responsible for the maintenance of numerous client desktops, servers, routers LAN/WAN, switches, and other IT related equipment

Assisted in the integration of systems network restructure of Calvary Revival Church and Calvary Christian School, which included designing and pricing of new desktops, servers, and network equipment, installing hardware and software, and configuring services such as DHCP and DNS

Served as the only IT support for all three domains providing 24/7 support and network assistance.

Provided day-to-day desktop assistance and trained employees on use of their desktop, software, and printer issues.

Provided support for visiting users to access the organization’s public wireless network.

Maintained LAN based phone systems and set up voicemail.

Contacted various vendors and maintained relationships to purchase new equipment and use for maintenance contracts.

Created internship program with ECPI at Calvary Revival Church for IT/Admin interns.

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