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High Point, NC
... and security protocols:Ensuring that there are sufficient hands on deck for assisting customers and managing peak time Inbound Sales Agent Charter Communications-Morrisville, NC December 2020 to September 2021 Sales cable,internet and home phone ...
- May 11
Virginia Beach, VA
... • Responsible for answering inbound calls and placing outbound phone calls in order to gather information to update student records for their organization directories. • Marketing copies of the alumni directories. Education Associates Degree in ...
- May 11
Stockton, CA
... Collections Representative AT&T-Sacramento, CA March 2001 to September 2011 My duties included, answering inbound and outbound calls in a busy call center, processing payments over the phone, coach manager and handling escalation calls to completion ...
- May 11
San Diego, CA, 92101
... monitored network operations and associated compliance with local and state laws in 5 member team Handled inbound customer service requests and issues on daily basis; communicated with customers making sure to excel in customer service standards ...
- May 11
Corona, CA
... Customer Service Representative July 2004 to September 2005 Responsibilities Inbound call volume of 80+ calls per day Assisting clients with insurance claims Assisting clients with new and existing policies Problem solving Boise Cascade Office ...
- May 10
Phoenix, AZ
... Site Director 10/2008 to 11/2010 Global Telesourcing México • Led and coordinated all aspects of GTM call center operations, overseeing four Director-level leaders across Inbound Operations, Outbound Operations, HR, and Training/Quality Assurance. • ...
- May 10
Dallas, TX
... Inbound and outbound calls(callbacks) to clients needing assistance and updates on there government assistance benefits( Medicare, Medicaid, and Snap) as well as provided technical support assistance for clients accounts. Remote Customer Service ...
- May 10
New York City, NY
... Call Center Agent/ remote ASM Global/Valentino-New York, NY November 2021 to February 2022 Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ ...
- May 10
Yulee, FL
... Provided excellent customer service by answering 500+ inbound calls during peak periods. Supported Sales team during the Annual Enrollment Period to enhance customer satisfaction. Documented customer interactions and issue resolutions using CRM ...
- May 10
Canton, OH
... continuous improvement opportunities based on problem solving and root cause analysis Marriott Solon Ohio, 2017- 2019 Inbound Call Center/ Loyalty Care Specialist Home Agent ●Meet and exceeded quality and customer satisfaction goals to ensure ...
- May 10