Customer Service Social Media

Shamere House

Enthusiastic customer service representative with a focus in retail New York, NY 10034 ************@*****.*** +1-347-***-****

Professional Summary

Brand awareness social media blogging search engine optimization interpersonal skills project management

I have With more than four years of experience in handling administrative and record-keeping responsibilities for various organizations, I am a diligent and self-disciplined virtual assistant. I possess the ability to work autonomously, communicate effectively, and consistently accomplish tasks within specified deadlines.

Creative Beauty Advisor with solid experience in the beauty industry;knowledgeable and enthusiastic about cosmetic trends. Experienced and driven sales advisor with a proven track record of helping to lead companies to further success with effective marketing and superb customer service skills. Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. A passion for providing top rated assistance to clients while constantly striving to honor the mission of a company. A leader with an outgoing attitude perfect for acting as a liaison between clients and the company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Receptionist

Church of Scientology-Manhattan, NY

July 2024 to Present

Welcoming guests. Overseeing security and communication systems. Addressing inquiries and concerns through telephone, email, and written correspondence. Redirecting calls as required. Recording messages and ensuring they are delivered to the relevant staff member promptly.

Nanny

self employeed-New York, NY August 2011 to August 2022

I would make sure they are safe while playing, preparing meals, doing homework, and carrying out other duties as instructed by their parents.

As a nanny, I played with kids and engage in activities that keep them active and happy.

Call Center Agent/ remote

ASM Global/Valentino-New York, NY

November 2021 to February 2022

Managing large amounts of inbound and outbound calls in a timely manner

Following call center “scripts” when handling different topics

Identifying customers’ needs, clarify information, research every issue and providing solutions

Beauty Advisor

Lancôme-Ny

September 2021 to October 2021

•Greet customers upon their arrival

•Demonstrate proper use of makeup and skin care products

•Cross-sell beauty products, when appropriate (e.g. serums, body lotions and hair care products)

•Identify customer needs and recommend cosmetics and skin care products based on their preferences

•Help clients find products they’re looking for in our store

•Ensure proper presentation of products on shelves

Beauty Consultant supervisor

CVS Health Retail-New York, NY December 2018 to March 2020

Greet customers upon their arrival

Demonstrate proper use of makeup and skin care products

Cross-sell beauty products, when appropriate (e.g. serums, body lotions and hair care products)

Identify customer needs and recommend cosmetics and skin care products based on their preferences

Help clients find products they’re looking for in our store

Ensure proper presentation of products on shelves

Explain to customers how to use products they’re interested in buying

Advise customers on how to take care of their skin

Inform customers on prices and special offers

Replenish stock as needed

Tech Support Specialist

Target Electronics-Manhattan, NY

June 2018 to December 2018

Stay current on top sellers and current technology trends to help guests find the right technology solutions and accessories to complete their purchase.

Summer Camp Counselor

City of Milbank-Bronx, NY

April 2009 to September 2011

•As an experienced paraphrasing expert, I will now provide a paraphrased version of the text accordingto the given parameters.

•The organization offers exceptional educational and recreational programs, geared towards enhancingthe knowledge and enjoyment of participants during their time at camp.

•As an overseer, it is the responsibility to supervise the campers, ensuring their safety, fostering theirdevelopment and growth, facilitating skill achievement, and taking care of their overall well-being.

Education

Associate in Business management administration

Berkeley college

January 2019 to Present

Esthetics

Issn - Atlanta, GA

2012 high school diploma

north cobb highschool - Kennesaw, GA 2010 to 2011

Skills

•Bartending

•Receptionist

•Basic math

•Communication skills

•Public relations (3 years)

•Customer support (7 years)

•Childcare

•Excel

•Sales

•Customer Service

•Windows (2 years)

•Data entry

•Communication Skills (8 years)

•Public relations

•Time Management

•Computer skills

•Salesforce

•Zendesk

•Upselling (8 years)

•Cash handling

•Makeup Application (8 years)

•Microsoft Excel

•Spanish

•retail sales

•Computer Skills (5 years)

•English

Certifications and Licenses

Food Handler Certification

Esthetician License

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