Customer Service Executive Assistant

Michele Aviles

904-***-**** / ********@*****.*** / Yulee, FL. 32097

OBJECTIVE

Detail-oriented Executive Assistant specialist with a proven track record of providing meticulous customer support for 17 years. Provide administrative support and exceptional customer service within team and outside customers and business partners. Proficient in accurately transcribing service agreements into digital systems while maintaining a keen eye for detail. I am skilled in managing customer information through CRM software and am adept at handling incoming calls. I am seeking to leverage my expertise in administration and customer service to excel in the Administrative Assistant role.

WORK EXPERIENCE

The Ritz Carlton, Amelia Island May 2024 - Current

Leisure Reservation Specialist

Manage schedules for spa and massage therapist

Address guests’ service needs in a professional, positive, and timely manner

Anticipate guests’ service needs, including asking questions of guest to better understand their needs and watching/listening to guest preferences and acting on them whenever possible

Process all reservation requests, changes, cancellations for spa services, restaurant reservations, and leisure equipment

Respond to customer inquiries via phone, email, GXP, resort in box

Maintain confidentiality of proprietary materials and information

Protect the privacy of and security of guests and coworkers

Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness.

Address guests’ complaints and concerns and be able to always provide a positive outcome

SelectQuote

Insurance Enrollment Specialist (Seasonal) 2021

Responded to customer inquiries via phone, email, and live chat, ensuring prompt and accurate information delivery.

Provided excellent customer service by answering 500+ inbound calls during peak periods.

Supported Sales team during the Annual Enrollment Period to enhance customer satisfaction.

Documented customer interactions and issue resolutions using CRM software.

JP Morgan Chase

Business Operations Analyst Jan 2014 – March 2020

Resolved customer issues and complaints to ensure satisfaction and loyalty.

Collaborated with team members to identify technical problem-solving solutions.

Achieved and exceeded performance targets consistently, including customer satisfaction ratings.

Provided comprehensive customer support through meticulous data entry and analysis.

Maintained meticulous records of customer interactions and issue resolutions.

JP Morgan Chase

Senior Executive Assistant Jan 2010 – Dec 2013

Assisted customers with technical troubleshooting, providing step-by-step instructions and guidance to resolve software and hardware issues.

Bolstered administrative functions for multiple Vice Presidents, ensuring timely assistance.

Implemented proactive customer support approaches, contributing to improved product quality.

Collaborated with the product development team to identify and report software bugs, contributing to faster issue resolution and improved product quality.

Collaborated with team members to ensure operational excellence and customer satisfaction.

EDUCATION

Eunice High School - Graduate with High School Diploma

SKILLS

Excellent communication skills, written and verbal, and in person with customers.

Data Entry and numerical entry by touch skills.

Cash collection and applications.

Proficient in CRM systems and Microsoft Office applications.

Claims & Insurance Policies.

Excellent attention to detail and accuracy in data entry and record keeping.

Manage multiple tasks with deadlines.

Sensitivity to confidentiality and political issues.

Proofreading and editing of corporate documents.

Proficiency in all Microsoft applications.

Flexible to change and procedures.

Ability to thrive in a fast-paced environment.

Ability to multi-task and manage time effectively.

Organized and detail oriented.

Operational Efficiency.

QA & Regulatory Compliance.

Typing speed of 50 wpm

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