Customer Service Retail Sales
Resume:
Virginia Leyvas
***** ****** ******* **., ******, CA. 92883
Professional Summary
I desire to work in a challenging environment where I have opportunities to learn, serve and grow. Experience
Universal Spa Corporation/Skinsations Spa
Spa Director September 2013 to present
Responsibilities
New Hire Orientation
Interviewing and Hiring
Maintaining Employee Records
Approving and scheduling vacation time
Payroll Preparation and modification
New Hire Orientation
Meeting Coordination for all departments
Leadership meetings
Customer Service
Front Desk Coordinating
Internal and external problem solving
Employee coordination and supervision
Esthetician
Responsibilities
● Providing 5 Star Skin Care services
● Retail Sales (65%+/year)
● Providing Clientele with an enjoyable
and relaxing experience
● Conduct practical interviews and
assessments
● New Hire Training
● Maintaining Accurate Client Files
● Inventory Management
● Customer Service
Glen Ivy Hot Springs
July 2013 to present
Esthetician June 2005
to February 2012
Responsibilities
Providing Skin Care services
Retail Sales ($25,000 +/year)
Providing Clientele with an enjoyable and relaxing experience
Maintaining Accurate Client Files
Inventory Management
Customer Service
Corona Public Library December 2006 to
July 2007
Library Clerk
Responsibilities
Customer Service
Shelving Books
Assisting Patrons with finding materials
Collecting fines and checking material in and out
Cash Handling
Jade Aveda Spa & Salon
Esthetician June 2004 to June 2005
Responsibilities
Providing Skin Care services
Providing Waxing services
Providing Clientele with an enjoyable and relaxing experience
Maintaining accurate client records
VPI
Sr. Customer Service Representative July 2004 to
September 2005
Responsibilities
Inbound call volume of 80+ calls per day
Assisting clients with insurance claims
Assisting clients with new and existing policies
Problem solving
Boise Cascade Office Products April 1995 to March 2002 Mail Room Clerk
Sorting and Distributing Mail
PBX Operator
Customer Service
Responding to 80+ inbound phone calls per day
Research and Respond team
Special Account Representative
Escalated Call Specialist
Sales and Marketing Assistant
Responsibilities
Assisting Sales Force with clients, Custom forms, and Sales Reports
Setting up and attending special events, meetings, conferences and charity events Education
BYU-I Rexburg, ID
April 2023
BA in Professional Studies
Career Academy of Beauty Seal Beach, CA
September 2002 to March 2003
CA Esthetician Certification
Cypress High School Cypress, CA
September 1989 to June 1993
General Education, Earned Diploma
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