Customer Service Representative
Resume:
Alicia Mcnair
Durham, NC *****
************@*****.***
Professional Summary
I am a very hard worker i put passion into anything i do if i dont feel the passion i dont do it because that means it not going to be their but i always have i never let nobody take it from me i do it best when they doubt that where i really show my best in anything Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
CSR - Customer Service Representative dental
MetLife-Cary, NC
July 2024 to Present
Phlebotomist Team Leader
The Blood Connection-Raleigh, NC
April 2023 to May 2024
a medical professional who's trained to perform blood draws and collect blood for testing or donation and can also perform blood transfusions.
Customer Service Lead
Big Lots-Durham-NC
June 2022 to April 2024
A customer service lead manages a team of customer service representatives, and their responsibilities include:
• Handling customer inquiries
• Monitoring customer performance
• Providing feedback
• Developing customer service policies and procedures
• Ensuring customer issues are resolved in a timely manner
• Monitoring customer satisfaction levels
• Developing customer service initiatives to improve customer satisfaction
• Providing customer service training to new and existing employees CVS Shift Supervisor
CVS Pharmacy-Chapel Hill, NC
October 2021 to April 2023
manages the operations of a business during a shift.They are responsible for ensuring that the business runs smoothly, and their duties may include:
• Managing employees:Assigning staff members to shifts, assigning tasks, and supervising employees to ensure tasks are completed on time and according to safety laws
• Managing inventory:Stocking inventory all day long until closing down at night
• Managing customer service:Monitoring customer service and ensuring staff are adhering to company policies
• Resolving problems:Resolving problems that occur during their shift
• Managing cash:Managing cash drops from the register
• Establishing and enforcing safety and security protocols:Ensuring that there are sufficient hands on deck for assisting customers and managing peak time Inbound Sales Agent
Charter Communications-Morrisville, NC
December 2020 to September 2021
Sales cable,internet and home phone and cell phones Patient Registration Representative
WakeMed-Raleigh-NC
June 2020 to March 2021
• Efficiently registered and checked in patients, ensuring accurate collection of demographic information
• Verified insurance coverage and obtained necessary authorizations for medical services
• Maintained patient confidentiality by adhering to HIPAA regulations and handling sensitive information with discretion
• Resolved patient inquiries, concerns, and complaints in a professional and timely manner
• Collaborated with medical staff to ensure smooth patient flow throughout the registration process
• Accurately entered patient data into electronic health records (EHR) system for easy access by healthcare providers
• Scheduled appointments for patients based on availability of healthcare providers
• Assisted patients with completing required forms and obtaining necessary documentation for registration purposes
• Performed financial counseling to inform patients about their financial responsibilities, including co- pays, deductibles, and out-of-pocket expenses
• Managed high volume of incoming calls from patients seeking appointment scheduling or general information
• Provided exceptional customer service by greeting patients warmly and addressing their needs promptly
• Collaborated with billing department to ensure accurate coding of procedures for proper reimbursement from insurance companies
• Educated patients on available payment options and assisted them in setting up payment plans if needed
• Maintained organized filing system for patient records, ensuring easy retrieval when needed Head Cashier/Customer Service
Lowe's-Chapel Hill-NC
January 2019 to March 2020
work in retail establishments and supervise the activity of other cashiers. Based on the most successful example resumes, Head Cashiers perform duties like recruiting and training staff, assigning tasks, scheduling shifts, collecting cash, and reconciling cash with receipts. Resolved customer concerns and relayed relevant information to supervisor Dietary Aide/Cook
Duke University Hospital-Durham, NC
August 2013 to September 2018
Emergency Received food orders from patients and families, and explained offerings. Room Durham, NC Utilized approved food recipes and production standards to ensure Food production proper quality, serving temperatures and standard portion control. 08/2013 - Current Performed prep work such as washing, peeling, cu ing and seeding fruits and vegetables.
Performed prep work such as washing, peeling, cu ing and seeding fruits and vegetables. Stored food in designated areas following wrapping, dating, food safety and rotation procedures. Verified compliance with all sanitation and safety requirements. Carried pans, ke les and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Cleaned work areas, equipment and utensils.
Upheld food safety standards at all times.
Resolved customer concerns and relayed relevant information to supervisor. Kept work areas, utensils and pans cleaned and sanitized. Washed, peeled, cut and measured recipe ingredients. Prepared batches of food according to standard recipes. Ensured compliance with company service standards, including inventory and cash control procedures. Oversaw bar inventory, restocked supplies and placed orders. Distributed supplies, utensils and portable equipment. clean, neat and sanitized manner according to Deli Associate
Assistant Deli/Bakery Manager
Food Lion-Durham, NC
May 2013 to August 2015
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction. Answered telephone inquiries about available menu items, products and services. Received new inventory and rotated stock by dates to keep freshness of all items. Assessed customer needs and suggested additional menu items as appropriate. Gave exceptional customer service to all guests, including during peak business periods. Completed orders according to customer preferences. Documented and entered special orders for event catering and party trays. Used mental math and available tools to total materials needed, costs and payment due. Accepted and processed cash, check, card and mobile payments. Checked out customers and bagged items quickly.
Welcomed guests with personable a attitude and smile, offering to bring beverage orders while reviewing menu options.
Communicated and exemplified the company's vision and goals. Managed closing duties, including restocking items and reconciliation of the cash drawer. Ordered and shelved weekly sale items for customers. Bakery Sales Associate
Harris Teeter Pharmacy-Durham, NC
August 2012 to May 2013
products and services.
08/2012 - 05/2013 Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Established critical alliance with five main integration partners within two-month period. Collaborated with graphic designers to produce high-quality advertising in line with brand requirements. Oversaw a load of Number accounts bringing in more than $ Amount per year. Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment. Consistently met and exceeded department expectations for productivity and accuracy levels. Developed promotional programs to optimize revenue levels. Handled Number different markets for international sales. Retained and ensured proper handling and care of 150 existing client accounts. Maintained a strong understanding of competitors, their offerings and their presence in assigned territory. Prepared monthly commissions payroll reports for 10+ sales representatives. Recognized as top sales generator, increasing sales level by 70% in 2009 alone. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
Generated more than $ Amount in revenue each month with a book of Number accounts. Establish contracts, including pricing structures and service terms. Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
Assisted clients with growing business opportunities with the use of effective advertising. Responsible for implementing all business-building and relationship- building expectations with uniquely assigned accounts and customers.
Assessed processes used to send products to customers and discovered a more efficient method that was positively received by all involved parties.
Led sales process for Type clients in the development, implementation and direction of innovative concepts and solutions.
Oversaw Number accounts worth $ Number in annual revenue by leading and directing Number Type employees and coaching new account managers.
Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
Managed existing portfolio and potential leads using Software . Secured $ Number in funding for Type projects and community-related fundraising campaigns. Achieved cooperative and positive communications with clients which fostered and led to many successful Type projects.
Reached out to accounts on a frequent basis to check on satisfaction and increase revenue. Led and motivated Number -person team of sales professionals working with Type businesses. Oversaw product implementations at customer locations. Reached out to dormant accounts to re-engage customers and increase revenue. Created, guided and executed Type projects through sales, staff and design management to point of completion.
Established more than 30 new accounts, earning a combined profit of over
$2M.
Recognized leader in industry by managing Number accounts and providing a high level of customer care. Maintained compliance with export guidelines and international standards. Identified lucrative business prospects through cold calling, networking, marketing and database leads. Participated in various incentive programs and contests designed to support achievement of production goals.
Identified potential customers and evaluated market potential. Performed frequent customer visits to maintain positive and productive relationships. Cashier
The home depot-Durham, NC
August 2008 to October 2010
payments and cash transactions.
08/2008 - 10/2010 Operated checkout line at Type store. Worked overtime shifts during busy periods or times of unexpected high volume. Provided professional and courteous service at all times. Processed customers orders by efficiently scanning items, weighing fruit and vegetables and accurately coding special items.
Provided a high level of service by helping customers find the specific products. Operated cash register with proficiency during high-volume shopping times. Bagged merchandise by following standard procedures. Maintained clean, tidy and organized checkout areas. Displayed and restocked merchandise in an appealing manner. Cleaned and straightened work area.
Informed managers of issues with loss prevention and security. Handled monetary and Type transactions for Type personnel quickly and efficiently. Tallied cash at the end of each shift and handled discrepancies according to company policies. Assessed customer needs and responded appropriately to questions. Checked purchased merchandise for problems and signs of tampering before processing any return or exchange.
Observed customers for suspicious behaviors and signs of theft. Transported merchandise to sales areas via Type of equipment and placed on shelves according to company procedures.
Education
High school diploma in Biology
C.E Jordan high school - Durham, NC
August 2004 to June 2008
Skills
• Contact Center
• Culinary Experience
• Phlebotomy
• Customer service
• FOOD SAFETY (5 years)
• Motivating
• Program Development
• Outside Sales
• Database Marketing
• Inside sales
• Sales
• Financial Services
• English
• Catering
• Presentation Skills
• Sales Management
• Call Center
• Food Handling
• Organizational skills
• Phone etiquette
• SAFETY STANDARDS (5 years)
• Microsoft Office
• Coaching
• Business development
• Fluent Skills Positive outlook Equipment operation and maintenance Employee training Special dietary requirements Payment processing Works well under pressure Mathematical aptitude Organizing and prioritizing Cash handling accuracy Quality assurance Time management Team building Banking and financial services background Food ingredients expert Team leadership Bussing expertise MS Office proficient Safety standards training Proficient in MS Office Following regulations Excellent multi-tasker Food and beverage pairing Organized Memorizing product codes Detail-oriented Cleaning requirements Flexible schedule Food and beverage knowledge Exact Software Strong team member Barcode scanning Nutritional knowledge Store planning and design Employee mentoring Processing equipment proficiency Food safety understanding Courtesy Trained in food safety guidelines Maintaining floor displays Meat preparation Meat slicing expertise Culinary arts background Upbeat, outgoing and positive Problem solving Cash handling Food preparation techniques
• Customer Service
• SCANNING (2 years)
• Merchandising
• QuickBooks
• Venipuncture
• Management
• PROBLEM SOLVING
• TIME MANAGEMENT
• Food Production
• Order entry
• Communication skills
• Portfolio Management
• Conflict Management
Certifications and Licenses
Certified Medication Aide
Driver's License
First Aid Certification
Certified Phlebotomy Technician
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