Customer Service Representative
Resume:
Victoria Smith
Duncanville, TX *****
*********.******@*****.***
Professional Summary
Dedicated and customer-focused service representative with over 10 years of experience in handling customer inquiries, resolving issues, and ensuring high levels of satisfaction. Skilled in managing customer accounts, providing technical support, and de-escalating complaints in fast-paced environments. Known for excellent communication, empathy, and the ability to build strong client relationships, with a track record of consistently exceeding service level targets. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Benefits Verification Specialist
CareMetx, LLC ( temporary remote contract through Cornerstone)-TX December 2024 to February 2025
Benefit Investigations: Collect and review patient insurance information to determine coverage for prescribed medications or medical services.
• Patient Support: Communicate with patients to explain insurance benefits, coverage limitations, and any out-of-pocket costs.
• Documentation: Accurately document all interactions and findings in the appropriate systems to maintain comprehensive patient records.
• Collaboration: Work closely with healthcare providers, insurance companies, and internal teams to resolve any issues related to benefit verification. Customer Service Representative (Remote)
Respire Educational Services-Carrollton, TX
December 2022 to June 2024
Appointment Setter (part time)
Schedule and discuss important information regarding BLS renewal classes for healthcare workers and students in addition to inputing client data and issuing proper certification documents, which includes administering and grading test and educating clients on proper CPR training procedures and techniques in addition to providing technical support assistance when necessary. Remote Customer Service Representative(temporary)
Accenturecare new mexico-DeSoto, TX
July 2023 to May 2024
Remote: human services department agent for Accenture New Mexico. Temporary Project through Adecco. Inbound and outbound calls(callbacks) to clients needing assistance and updates on there government assistance benefits( Medicare, Medicaid, and Snap) as well as provided technical support assistance for clients accounts.
Remote Customer Service Representative
Sitel-Dallas, TX
May 2022 to August 2022
Bank teller and technical support representative for credit union, assisted callers with account information, transfers, and account reset.
Customer Service Representative(medical Billing)
RadNet-Plano-TX
February 2015 to September 2016
Medical billing representative, assisted in informing callers of the reason for the bill they incurred and how payment can be made. Took payments over the phone, and rectified coding errors if they occurred. Education
High school or equivalent
New Beginnings Christian Prep - Dallas, TX
August 2004 to June 2008
Skills
• Customer service
• Insurance
• Teamwork
• Customer support
• Adobe Illustrator
• Dispatch
• Medical billing
• Computer skills
• Technical Support
• Communication skills
• Anatomy knowledge
• Microsoft Powerpoint
• Data Analytics
• Typing
• Excel
• Microsoft Office
• Data entry
• Medical office experience
• Microsoft Outlook
• Call Center
• Medical Terminology
• AWS
• Front desk
• Windows Remote Desktop
• Microsoft Word
• Salesforce
• Windows
Certifications and Licenses
CPR Certification
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