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Nashville, TN
... Introduced an ITIL based service desk to support a global staff of 450 resulting in the reduction of incidents by 15% via self-service capabilities and increased service responsiveness. Implemented business process outsourcing (BPO) initiatives to ...
- 2016 Dec 26
Columbia, TN, 38401
... Project Management Technical Writing Root Cause Analysis Training/Development Customer Service Continuous Improvement Focused ITIL Remedy Service Now Site Maintenance PROFESSIONAL EXPERIENCE Davita Inc. Brentwood, TN Knowledge Base Analyst (current ...
- 2016 Jun 09
Nolensville, TN, 37135
... Implemented ITIL processes and procedures to help document processes, procedures and work flows. Served as the Network and Telecommunications Services Project Manager and Infrastructure Architect for over 65 warehouse build outs and site moves. ...
- 2016 Feb 08
Chapel Hill, TN, 37034
... - Computer Information Systems 1995 CERTIFICATIONS ITIL v3 2011 Revision 2012 Cobit 4.1 2012 Leadership & Management Roles 1986 - 2003 Peachtree Associates ? Gainor Medical ? Print Time, Co. ? U.S. Navy ? William Woods University ? Brigham Young ...
- 2015 Apr 26
Nashville, TN
... Marketing, University of Phoenix, 2007 Certifications • Six Sigma – Green Belt • ITIL 3.0 • A+ / Net +
- 2015 Jan 22
TN, 37013
... System Analysis & Design: Creating Process Flows, UML, Developing Use Cases, Conducting JAD Sessions, ITIL . Project Life Cycle: Developing Business Model, Requirements Gathering, Developing Functional Requirements, Application Development, Software ...
- 2014 Jun 05
Nashville, TN
... Citrix Server/Client • • ITIL Knowledge Sterling Integrator and Map Editor • • Cloverleaf Edifecs Specbuilder • • HL7, XML • 2209 Maricopa Ct. Nolensville, TN 37135. Tel: 615-***-**** E-mail: acdjq7@r.postjobfree.com VIREN PATEL EMPLOYMENT ...
- 2014 Apr 07
Nashville, TN
... CERTIFICATES & LICENSES Certified Project Management Professional (PMP) Certified ITIL (IT Infrastructure Library) Foundations Certified Gentran Administrator Certified PC Maintenance Technician (A+) Recent training in Visual Basic & VB.NET ...
- 2013 Jan 24
Columbia, TN
... and more recently in the HP Enterprise Systems Management (ESM) ITIL Service Level monitoring and reporting areas. Skills Productivity Tools: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft ...
- 2012 Dec 04
Nashville, TN
... / Details: CHARAN MANN 1421 Quail Run Nashville, TN 37214 615-***-**** abpr9t@r.postjobfree.com PROFILE: SENIOR IT MANAGER ITIL 2011 v3 Six Sigma Sponsor Six Sigma Green Belt Organizational Leadership ~Building & Leading World-Class Manufacturing & ...
- 2012 Nov 26