VIREN PATEL

ATTN: Human Resources

Dear Sir or Madam:

I am very interested in obtaining a position with an organization that can benefit from the skills developed

through my past experience and education. Enclosed please find my resume for your review and

consideration.

While you will find most of the necessary background information contained in my resume, I would

like to mention that I have broad knowledge and skills in management, software development, technical

support, systems administration and office administrative support. I believe that you will verify, that I

exhibit intelligence, common sense, initiative, maturity, stability, and possess a tenacious drive to succeed

in order to make a positive contribution to your organization.

I am available for immediate employment and continue exploring the job market to obtain a position with a

firm that will appreciate my strong management skills, hard working approach, and ability to accept

challenging and demanding tasks.

The chance to speak with you further would be a privilege and a pleasure. To arrange for a convenient time

where we can discuss our mutual interests in detail I can be reached at 615 260 – 8578.

Sincerely,

Viren Patel

2209 Maricopa Ct. Nolensville, TN 37135. Tel: 615-***-**** E-mail: acdjq7@r.postjobfree.com

VIREN PATEL

CAREER OBJECTIVES

To obtain a challenging and demanding position in the healthcare/logistics industry, utilizing my academic background

and building on my work related experience.

PROFESSIONAL PROFILE

Highly developed skills in management, technical aptitude, systems administration, and customer relations

both internal and external

A decision maker; well-organized, resourceful and work well independently and in a team

Exceptional analytical, investigative and problem-solving capabilities

Task and Goal oriented individual always seeking solutions to optimize BPM

Superior communication and interpersonal skills; relate effectively with people generating trust and rapport

Exhibit common sense business acumen and approach

Honesty, integrity and respect characterize my personal and professional life

Excellence in relational leadership skills at all levels of management, peers and associates

www.linkedin.com/in/virenkumarbpatel

EDUCATION

Seneca College of Applied Arts and Technology, Toronto, Ontario 1997

Business Administration

Seneca College of Applied Arts and Technology, Toronto, Ontario 1994

Mechanical Engineering Technology

DevelopMentor, Los Angeles California 2007

Essential BizTalk – Software development

New Horizons Computer Learning Center

Certificate of Achievement – Crystal Reports/Design/Implementation

TECHNICAL SKILLS

MS Visual Studio 2005/2008 EDI X12 Ver. 5010, 4010, 3030

• •

MS Team Foundation Server EDIFACT Ver. 95, 91

• •

MS SQL Server 2005/2008 BMC Service Desk Express

• •

MS BizTalk Server 2006 R2 Crystal Reports

• •

MS SharePoint VMware

• •

MS Office Suite Lawson

• •

Softshare ECS Unix/Novell Netware

• •

AS400 – RPG/Cobol Sarbanes Oxley

• •

200, 300, 400 & 800 series EDI Trusted Link EDI

• •

ABI, AMS, ACE, ACH & CTPAT IBM MQ & IBM iSeries

• •

RMS, RVI, Strategi, MPLUS Cargowise – EDI Enterprise

• •

Cherwell Incident Report Mgmt. Citrix Server/Client

• •

ITIL Knowledge Sterling Integrator and Map Editor

• •

Cloverleaf Edifecs Specbuilder

• •

HL7, XML

•

2209 Maricopa Ct. Nolensville, TN 37135. Tel: 615-***-**** E-mail: acdjq7@r.postjobfree.com

VIREN PATEL

EMPLOYMENT EXPERIENCE

MedSolutions Inc.

Data Integration Manager May 2013 - Present

Execute initial pre-setup for new customer implementations based on contractual agreements

Develop project plans and effectively manage time with multiple and simultaneous implementations

Act as the technical and business liaison while delegating requests through Cherwell tracking system

Lead weekly client data exchange meetings, driving functional requirements gathering and milestone tracking

Derive key and critical data components for establishment of mapping requirements including 278, 834 & 837

X12 transactions set.

Utilization of Specbuilder for validation of EDI transactions

Create weekly agenda and meeting minutes to monitor and report project status. Identifying stop gaps and

prioritizing tasks.

Collaboratively work with internal IT and business defining system scope and data exchange deliverables

Perform data integrity reviews by identifying gaps in for multiple data formats including and not limited to

delimited, positional, X12 & XML

Design and develop EDI Maps and mapping requirements specifications outlining data definitions for pre and

post translations. Currently establishing a foundational 278 Companion Guide

Perform individual unit testing on multiple sets of data validating before front end processing using moderate

to complex SQL stored procedures.

Develop crosswalk tables and data grids for validation of Healthcare Provider Specialties and Type Codes.

Execute VS solutions to verify client data confirms to system requirements to avoid pre-processing failures in

test environment. Generate reports for customer to conform to established data guidelines

Actively seek solutions to enhance the implementation process by scrutinizing customer data and soliciting

viable solutions

Effectively manage change control process within the lifecycle of the Implementation process

Generate reports to determine KPI’s on quality of data reporting back to client with solutions/options

Develop and derive logic to process customer data based on commercial, state and federal run healthcare

programs

Optimize current implementations process by refining and fine tuning program specifications

Ozburn Hessey Logistics – OHL

Sr. IT Manager – Global Logistics Feb 2012 – Nov 2012

Manage local and remote staff in addition to lateral IT personnel for other Sr. IT managers

Perform quarterly reviews and performance improvement plans based on set expectations for staff

Maintain and support the legacy brokerage and freight forwarding applications and systems

Delegate tasks to internal IT support personnel and lateral IT departments for issue resolution per SLA’s

Optimization of systems and application performance for business continuity

Manage existing production issues reporting to key executives and oversee new project implementations

Derive key metrics and KPI’s on systems, applications and staff to identify and eliminate deficiencies

Develop and report on KPI’ s against issue tracking, escalation and resolution

Verify all incoming customer EDI data to applications from B2B and Integration teams

Support to EDI, Windows & Networks for solutions with minimal impact to customers and/or vendors

Oversee application codes changes via weekly change advisory board meetings

Approves changes, deployments and rollbacks via Quickbase change management utility

Define and establish SOP’s for increased visibility and uniformity between NA, UK and Asia Pacific

Act as technical liaison to EVP producing system outage reports, root cause and resolutions/actions

Manage and delegate first response (24/7) with IT support for US Customs connectivity issues

Maintain monthly budget for accruals, P&L, vendors and contracts ensuring invoices are paid on net terms

Provide ‘How To’ docs to level 1 support to transition critical support for faster customer response times

Delegate tasks to staff while governing policies and procedures adhering to strict SOX IT controls

Plan and coordinate projects as they flow through the work stream and administering LOE(s) for ECD’s

Present QBR’s focusing on current projects and high priority issues

Establish roadmaps and forecasting of application enhancements remain under IT budget

2209 Maricopa Ct. Nolensville, TN 37135. Tel: 615-***-**** E-mail: acdjq7@r.postjobfree.com

VIREN PATEL

Ceres Terminals Inc. 2007 to 2012

Applications Manager – Information Technology

Effectively manage team of programmers and developers including staffing, schedules and performance

reviews

Maintain timelines, assuring tasks and projects are completed and customer objectives are met

Translate vendor business requirements into technical specifications and documentation

Ensure the smooth and effortless EDI data flow between customers, vendors and terminals

Assist staff and helpdesk with problem solving techniques and documents while following best practices

Provide internal and external customers with trouble ticket solutions through Service Desk Express application

while maintaining high levels of service and communications against affected parties

Develop and implement data monitoring tools in order to assess and resolve issues before customers become

aware of situations

Work closely with systems and networks engineers to maintain hardware specifications and communications

including but not limited to disaster recovery

Review and research code/data via SQL server. Perform and execute SQL queries from AS400 for multiple

objects and libraries for data validation and migration

Continual support of AS400 legacy system while maintaining migration projects to .Net Terminal Operating

System

Maintain and manage a mirrored QA environment with productions systems ensuring that all changes are

tested and logged when/if code rollbacks are required.

Work exclusively with IT Auditors ensuring set company policies and procedures are compliant with Sarbanes

Oxley

Enhance customer and client relations with steamship lines/partners accommodating their needs with minimal

downtime and quick turnkey solutions

Effectively relate and work closely with all levels of employees including Chief Executives, Vice Presidents,

Directors and Team leads

Continue education on EDI standards both X12 and EDIFACT, marine terminal operations, logistics, US

Customs and Homeland Security

Travel on-site to terminals for extended periods of times and provide round the clock support as issues arise

Cross training of internal helpdesk to provide customers with 1st level support and resolution

Mitsui Steel Inc. 2006 to 2007

EDI Developer – Contract/Consultant

Assist New York and local office with migration of EDI to Northrup Grumman

Assess legacy EDI maps and schemas in Softshare E-Commerce engine

Manage existing EDI 850 purchase orders and EDI 810 invoicing

Document EDI practices for Sarbanes Oxley

Laboratory Corporation of America 2002 to 2006

EDI Support Analyst/LAN Admin – Information Systems

Provide interface development, installation, support and troubleshooting for electronic data interfaces between

Labcorp and client systems

Analyze code and determine resolution(s) for clients and lab personnel. Provide developers and senior level

programmers with specific requirements based on individual client needs

Manage assigned projects to ensure successful completion in designated time frames

Work with managers, supervisors, end-users, developers and programmers to determine priorities of assigned

projects and maintenance requirements

Documents assigned projects following established documentation standards while providing weekly reports

to management

Provide lab contacts and end user’s details on progress of open issues, updates and continual support problems

are resolved

2209 Maricopa Ct. Nolensville, TN 37135. Tel: 615-***-**** E-mail: acdjq7@r.postjobfree.com

VIREN PATEL

Assist with the integration and co-ordination of support database. Providing feedback and detecting errors for

future enhancements while troubleshooting issue resolution with corporate services for divisional labs and

personnel.

ACHEIVEMENTS

Ozburn Hessey Logistics 2007 to Present

WMS Implementation

•

o Tasked to R&D WMS for Miami Warehouse within 90 day window

o Established communication with warehouse personnel to determine business requirements

o Published BRD to multiple vendors with pre-defined budget

o Procured and established Magaya WMS cloud based Saas

o Established local WMS administrators for direct support with Magaya

Extremely beneficial for the local Hispanic community

o Implemented project within 90 days and under budget

High $$$ & Volume customer ‘The Limited’

•

o Multiple House Bills under Master Bill were missing or not found

o EDI files were confirmed delivered by customer

o Files in route to legacy app were being over-written

o Traced issue back to BizTalk EDI Server

o File naming variable was set to %HHMMSS%

o Identified if more than 1 file is created within a minute, they would be overwritten

o Requested EDI team to change variable to %HHMMSSMS%

o Since change no files have been overwritten

Ceres Terminals Inc. 2007 to 2012

Successful completion of system migration from AS400 to .Net Terminal Operating System

•

o Fairview Cove Terminal. Halifax, Nova Scotia. Canada

o Napoleon Avenue Terminal, New Orleans, LA

Outstanding Performance Reviews (Available at request)

•

Saved company $7 K a month by eliminating third party vendor and established direct comm. with clients.

•

o Previously established VAN with GXS

o Fixed rate for maintaining I/O EDI messages.

o Contacted trading partners and established secure FTP protocol with internal Networks

o Tested data transfers in parallel with existing protocol

o Seamlessly transitioned all trading partners and eliminated the need for 3rd party

LPS of USA 2009

Volunteer Youth/Adult Coordinator

Non profit organization preserving culture and community

•

Successfully administered and managed a 3 day convention with entertainment and educational youth

•

seminars

Coordinated the attendance of motivational speaker from Zig Ziglar

•

Received an award from LPS for my extensive participation and interaction

•

TBA – Tennessee Business Association 2010 to Present

Volunteer Chairman – Information Technology

Responsible for managing organizations IT goals and objectives

•

Design and maintenance of website

•

Administration of member database

•

News and Events

•

Regular updates and/or enhancements

•

Received LOR from CIO from Ceres Terminals Inc.

•

2209 Maricopa Ct. Nolensville, TN 37135. Tel: 615-***-**** E-mail: acdjq7@r.postjobfree.com

VIREN PATEL

REFERENCES

Jeff Fajgenbaum Project Manager – Implementations. MedSolutions Inc.

104 Sloan Road.

Nashville, TN. 37209.

Tel: 615-***-****

acdjq7@r.postjobfree.com

Years Known – 1

Kelly Schwartz Director IT Service & Delivery Ozburn Hessey Logistics.

Tel: 615-***-****

acdjq7@r.postjobfree.com

Year’s Known – 8

Dave Heinz: Director of Network Operations. Ceres Terminals Inc.

565 Marriott Drive. Suite 400.

Nashville, TN. 37214.

Tel: 615-***-****

acdjq7@r.postjobfree.com

Year’s Known – 8

Jessie Turner: Senior Network Engineer. Ceres Terminals Inc.

565 Marriott Drive Suite 400.

Nashville, TN 37214.

Tel: 615-***-****

acdjq7@r.postjobfree.com

Year’s Known – 7

George Parthenakis: Project Manager. Mitsui Steel Inc.

149 Bill Stewart Blvd

Lavergne, TN 37086

Tel: 615-***-****

acdjq7@r.postjobfree.com

Year’s Known - 9

Vallree Womack: Sr. Interface Implementation Project Manager. Laboratory Corporation of America

5200 Maryland Way. Suite 200

Brentwood, TN 37027

Tel: 615-***-****

acdjq7@r.postjobfree.com

Year’s Known – 12

Kirrit Bhikha: VP Marketing & E-Commerce. KNA Hotels & Hospitality Adv.

600 Ermac Drive.

Nashville, TN 37214

Tel: 615-***-****

acdjq7@r.postjobfree.com

Year’s Known – 13

Rhonda Clark: Manager, Market Conduct and Compliance. John Hancock Retirement Plan Services.

200 Bloor Street East.

Toronto, Ontario. M4W 1E5

Tel: 416-***-****

acdjq7@r.postjobfree.com

Year’s known - 20

2209 Maricopa Ct. Nolensville, TN 37135. Tel: 615-***-**** E-mail: acdjq7@r.postjobfree.com

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