helpdesk support

EDUCATION

University of Maryland, Baltimore County (UMBC) Baltimore, MD

B.S. in Information Systems Expected: December 2020

SKILLS

Programming: SQL, MYSQL, HTML

Software: Microsoft Office (WORD, POWERPOINT, EXCEL)

Hardware: Technical support

Soft Skills: Customer service, project management, communication, team building

PROJECTS

Database – design for wedding event Completed- December/2019.

Worked in a team to integrate a SQL code that will produce a database storing information about a wedding event.

Utilized entity relationship diagrams and Pl/SQL in creating required entities and procedures to enable planning of a wedding event.

Used basic code functions like select, add, delete, insert and update to solve complex problems over two SQL classes.

Networking -- logical diagram of a building Completed-May/2020.

Collaborated with a team to draft a document that redesigns the campus wireless network for a specific building.

Created a logical diagram with standard networking (routers, switches) symbols for the building.

Systems Design—business requirements Completed- May/2020.

Collaborated with a team, gaining hands-on experience in analyzing a current system and designing a new one for a business.

Used data models and process models like entity relationship diagrams and data flow diagrams to showcase business requirements and its use cases to satisfy the business need of an organization.

RELEVANT EXPERIENCE

HELP DESK TECHNICIAN / UMBC Library / Catonsville,MD Feb 2017 to Nov 2017

Responded promptly to requests for technical assistance in person, via phone, or email.

Diagnosed and resolved technical hardware and software issues related to printing, scanning, and faxing of documents.

Tracked and informed management about recurring technical issues.

ADDITIONAL EXPERIENCE

PRODUCE ASSOCIATE /Weis Markets/Pasadena,MD Jul 2018 to Current

Utilized close attention to detail handling current available product, promotional and policy information.

Collaborated with teams in preparing products for sales floor by adding tags and readying pallets or restocking.

Communicated professionally with team to resolve issues related to both employees and customers.

CASHIER /Rite Aid/Severn,MD Jan 2018 to Aug 2018

Providing an excellent customer experience by assisting customers with account updates, new service additions and promotional offers.

Troubleshooting and resolved issues with cash registers, card scanners, cameras, and printers.

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