Support Security

RYAN WATSON

***** ***** *** *******, ** *****

646-***-****(C) ● adkbcr@r.postjobfree.com

A goal driven and accomplished IT systems professional with years of experience impacting performance of managing IT infrastructure. keen and quick to grasp new ideas and concepts while possessing interpersonal skills with the customer in mind.

Possess successful background and talent in overall information technology department management (specializing in server administration) to support corporate initiatives while preserving high level of customer support. Reputation for strong work ethic, creativity, approachability and commitment to team success.

PROFESSIONAL EXPERIENCE

Senior Deskside & Technology Support Analyst II, SNC Lavalin, Calverton, Maryland ● 2017 - 2020

Leveraging knowledge of Atkins infrastructure from years of prior service

Maintain 200+ computer in various regions of the east coast with various operating systems (Windows 10, 7)

Image, configure and install software on PC’s and laptops.

Upgraded 200+ company laptops from Windows 7 to Windows 10.

Provide remote support to off-site branch locations of the company

Perform software installs, tested and integrated new software

Support and maintains user account information, User rights, security and system groups

Provide remote support via Bomgar, Dameware, Skype/Teams

Use SCCM to deploy software installation and operating system

Designed and implemented disaster recovery protocols

Provide support and maintenance of production backup systems

Procurement of backup inventory

Respectful: Value teamwork, share successes, appreciate other and communicates in a way that promotes trust

Execute break/fix activities to repair broken devices, PC’s, laptops and monitors. This includes contacting vendors for onsite and offsite repairs as necessary.

Manage data backup and restores for 5 offices, (4 remote). Responsible for purchasing backup inventory and scheduling Offsite storage (Iron Mountain)

Use Active Directory to create user accounts, security groups, group permissions

Notable Achievements:

Provide onsite and remote technical support for Purple Line rail project. Set up and configure 50+ desktops and laptops. Place purchase order for equipment laptops, desktops, monitors, requested software, maintain license.

Sr. Technology Support Analyst, PBS&J/Atkins Beltsville, Maryland ● 2006 - 2017

Work with 3 technicians in Technology Operations Department. Maintained and serviced Microsoft network with Windows 2003/2008 Dell servers, and day-to-day troubleshooting of laptops/desktops. Supervised Remedy Help Desk Trouble system. As part of Disaster Recovery solution, implemented and maintained backup system for the Eastern region using Symantec Backup Exec. Installed and maintained video conferencing equipment. Maintained day to day operation of printers, PC computers and coordinated IT purchase orders.

Notable Achievements:

Implemented initial Virtualization of Servers for Mid-Atlantic Region, which significantly reduced the consumption of energy and infrastructure cost.

Help Desk Technician II, PBS&J Inc, Beltsville, Maryland 1999 – 2006

Reimaged 400 desktop and laptop computers

Provided level 1 and 2 hardware/software network support

Upgrade servers hardware/software

Upgraded/replaced Cisco routers and switches

Helpdesk Manager of 3 level 2-3 technicians

Accountable for monitoring, troubleshooting, and ensuring high availability of large network infrastructure.

Setup and configure Windows server 2003, 2008

Setup group security permissions

Consistently praised for productivity, professionalism

Provide daily remote support to off-site branch locations of the company

Provide network backups/restores for Mid-Atlantic region 5 remote offices

TECHNOLOGIES

Windows Server ● Microsoft Exchange ● VMWare ESXi ● VERITAS Backup Exec ● Service Desk Online ● Altiris ● PowerShell ● Microsoft Office Suite ● Windows Operating Systems ● Remedy ● Remote Support ● Bomgar ● Dameware ● Skype/Teams ● Brivo Door Security ● Iron Mountain management ● Splunk ● Active Directory ● SCCM

EDUCATION

Saint Leo University ● 2013

Currently pursuing bachelor’s degree Business Management

PROFESSIONAL COURSES & AWARDS

CCNA certification 2020

Security+ 2020

ITIL Foundation Certification 2016

HP Expert1 Certified – HP2-H08 Servicing HP Desktops, Workstation, & Notebooks 2013

DELL Certified Systems Expert, April 2010

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