Manager Information Technology
Resume:
Arman Smith
**** ********* ****** **** *, Fort Bragg, North Carolina 28310
**********@*****.***
OBJECTIVE: Position as a Network Administrator
PROFESSIONAL SUMMARY
A proficient and experienced Network Administrator able to set up and maintain stations, train users and support process improvements. Well-versed in business practices and IT standards. Confident in being able to work alone or as a member of a team, and comfortable exercising initiative. Qualifications include:
•Secret Clearance
•Operation Management
•Advanced computer proficiency
•Device Configuration
•End-user support
•Task prioritization
EXPERIENCE
Networking
•Connected devices and determined placement of routers and switches for servers.
•Configured secure/ non-secure voice services on call manager/ call manager express.
•Distributed patches over a LAN network to remote hosts.
•Trained and supported end-users with software, hardware, and network standards and use processes.
•Configured and managed cisco switches and routers.
•Configured and managed secure/ non-secure firewalls.
Computer Administration
•Provided computer system administration, local area network administration, and system.
•Responsible for the management of active directory and user accounts on secure/ non-secure exchange services
•Provide desktop computer support which includes diagnosing and resolving any workstation operating system software, application software or hardware problems
•Performed the creation, management and transition of users accounts/mailboxes and network printers.
•Installed web servers, file servers, print servers domain name servers, and mail servers.
•Assisted in performing helpdesk operations to over 500 end users.
•Responsible for creating, maintaining and managing life cycle replacements for all system and non-system related automations equipment within the organization.
•Developed and maintained strong client relationships to ensure delivery of exceptional customer service and problem resolution.
•Addressed all question and concerns from customers during helpdesk operations.
•Performed tests of functionality, security and performance of different workstations and devices.
•Developed and maintained thorough knowledge of company departments and compliance programs.
EMPLOYMENT HISTORY
•Information Technology Specialist, U.S. Army, Feburary 2014-September 2020
•High School Student, Hephzibah Comprehensive High School, August 2009- May 2013
EDUCATION & TRAINING
•US Army Information Technology Specialist Training, Fort Gordon, GA, 794 Hours
•US Army Integrator Basic Electronic Training, Fort Bragg, NC, 108 Hours
•CompTia Security Plus
•Cisco Certified Network Associate (CCNA)
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