| Resume alert | Resumes 11 - 20 of 581 |
M A Lead Technical
Baltimore, MD
... Man Power - The College Board Helpdesk Analyst 07/06/2021 - Current Provide remote support for approximately 1700 users via Bomgar Log all incidents, update and close and via Service Now ticketing system Provision and rebuild MacOS for Jamf Reset ... - Apr 03
... Man Power - The College Board Helpdesk Analyst 07/06/2021 - Current Provide remote support for approximately 1700 users via Bomgar Log all incidents, update and close and via Service Now ticketing system Provision and rebuild MacOS for Jamf Reset ... - Apr 03
Help Desk Information Technology
Bowie, MD
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
Healthcare
Boyds, MD, 20841
... Review electronic timesheets Prepare and mail out packets Label and file thousands of folders Westat OPM Helpdesk 1600 Research Boulevard, Rockville, MD 20850 May 2023-July 2023 Working among a team to oversee and reply to thousands of emails from ... - Mar 31
... Review electronic timesheets Prepare and mail out packets Label and file thousands of folders Westat OPM Helpdesk 1600 Research Boulevard, Rockville, MD 20850 May 2023-July 2023 Working among a team to oversee and reply to thousands of emails from ... - Mar 31
Scrum Master Information Technology
Riverdale, MD
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
Social Media Customer Service
Suitland, MD
... TECHNOLOGY EXPERIENCE IT HELPDESK • ALEXANDRIA REDEVELOPMENT AND HOUSING AUTHORITY •AUGUST 2011 - PRESENT Provide training on skillful use of resources, ensuring a stable IT environment, and enhancing the productivity of the company’s users. ... - Mar 19
... TECHNOLOGY EXPERIENCE IT HELPDESK • ALEXANDRIA REDEVELOPMENT AND HOUSING AUTHORITY •AUGUST 2011 - PRESENT Provide training on skillful use of resources, ensuring a stable IT environment, and enhancing the productivity of the company’s users. ... - Mar 19
Security Officer Information Systems
Baltimore, MD, 21222
... Led daily ITS conference calls, providing comprehensive updates and strategic insights on system status and operational challenges in a 24/7 helpdesk setting. ●Incidence Response Efficiency: Enhanced operational security by implementing a robust ... - Mar 18
... Led daily ITS conference calls, providing comprehensive updates and strategic insights on system status and operational challenges in a 24/7 helpdesk setting. ●Incidence Response Efficiency: Enhanced operational security by implementing a robust ... - Mar 18
software developer
Clarksburg, MD
... TekSystems/Ideation Inc, Reston VA 01/2016 – 10/2017 Software Developer/Helpdesk/Contractor Technology used: C#/VB.NET, SQL Server, SSMS, Visual Studio, TFS, Apache Cordova, Phonegap build, HTML5, jQuery, jQuery Mobile, JavaScript, CSS3, VBA, XML, ... - Mar 17
... TekSystems/Ideation Inc, Reston VA 01/2016 – 10/2017 Software Developer/Helpdesk/Contractor Technology used: C#/VB.NET, SQL Server, SSMS, Visual Studio, TFS, Apache Cordova, Phonegap build, HTML5, jQuery, jQuery Mobile, JavaScript, CSS3, VBA, XML, ... - Mar 17
Business Analyst Hr Manager
Rockville, MD
... • Provided assistance with helpdesk tickets, conducting analysis and routing them to the appropriate teams. • Collaborated with a team on CRM implementation efforts. • Conducted analysis and enhancements on QlikSense dashboard reports. • Developed ... - Mar 08
... • Provided assistance with helpdesk tickets, conducting analysis and routing them to the appropriate teams. • Collaborated with a team on CRM implementation efforts. • Conducted analysis and enhancements on QlikSense dashboard reports. • Developed ... - Mar 08
Technical Support Help Desk
Baltimore, MD
... Feb 2022 - May 2023 BALTIMORE, MD Part time Tier 1 Helpdesk support EZEK SYSTEMS * Provide remote technical support via phone, email, chat, or remote desktop tools.* Analyze and diagnose IT-related problems, document issues and track resolution ... - Mar 01
... Feb 2022 - May 2023 BALTIMORE, MD Part time Tier 1 Helpdesk support EZEK SYSTEMS * Provide remote technical support via phone, email, chat, or remote desktop tools.* Analyze and diagnose IT-related problems, document issues and track resolution ... - Mar 01
Program Director Information Technology
Bethesda, MD
... Provided technical expertise and performed tasks for all related infrastructure projects, including data-center migration, call-center migration (311-611-911), Helpdesk governance, business continuity and disaster recovery, in addition to ... - Feb 29
... Provided technical expertise and performed tasks for all related infrastructure projects, including data-center migration, call-center migration (311-611-911), Helpdesk governance, business continuity and disaster recovery, in addition to ... - Feb 29