PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** ad37si@r.postjobfree.com

Overview

Accomplished Business Analyst / Product Owner skilled in delivering cost-effective, high performance technology solutions to meet shifting organizational demands. Strong leadership with in-depth industry expertise with full product lifecycle from R&D to beta release to production launch.

Professional Experience

Sr. Business Analyst Jul 2022 - Present

NIH, Bethesda, MD

The National Institutes of Health, commonly referred to as NIH, is the primary agency of the United States government responsible for biomedical and public health research. My role has encompassed a diverse array of responsibilities, including the support and maintenance of various applications critical to organizational success. With a keen focus on efficiency and effectiveness, I've played a pivotal role in optimizing processes, ensuring seamless operations, and providing top-tier support through dedicated help desk services. Responsibilities:

• Collaborated with product/program stakeholders to produce high-quality and precise data/system requirements.

• Documented, created mockup diagrams and communicated product/system requirements to developers and test engineers to facilitate the production of high-quality software that delivered business value and followed established standards and processes.

• Conducted meetings with the client.

• Documented and shared meeting minutes with client and team.

• Acted as a liaison among different product/project stakeholders to mitigate ambiguity in requirements.

• Worked to understand the unique elements and complexities of the product/project to produce the necessary depth/detail of the requirements.

• Understood the product/project at a high level and how it fits into the organization’s overall objective

• Actively engaged in process improvement initiatives.

• Supported complex software development projects.

• Experienced using JIRA and/or other issue tracking tools.

• Gathered Business requirements to understand financial impact on business processes.

• Actively participated in Daily Scrum meetings, Sprint planning, Retrospective, Grooming and Sprint Demo.

• Created Jira tickets and estimated the time dedicated to each story with the team.

• Experienced handling Mobile responsiveness, and 508 (Accessibility) Testing compliance.

• Experienced handling API integration with externa 3D image site (iCn3D).

• Reviewed Tickets on Dev and deployed them to QA environment for testing purposes.

• Conducted and facilitated UAT testing.

• Generated tickets based on client feedback and forwarded them to the development team.

• Provided assistance with helpdesk tickets, conducting analysis and routing them to the appropriate teams.

• Collaborated with a team on CRM implementation efforts.

• Conducted analysis and enhancements on QlikSense dashboard reports.

• Developed Sharepoint "Lists" and established synchronization using Lookup functionality. Systems included: GWAS Target, JP Surv, GDS Tracking, Comets A, Comets Explorer, Mosaic Tilers, mSig Portal, Methylscape, ICD Genie, Cervical CP, Jenkins, GitHub, ForgeDB, cProSite, CTOS (Clinical Trial Operations Software), FTR Application, NCUD (NIMH Centralized User Database), ASR (Application Summary Report), ExCites, CRM Implementation, Clinical Trial Portfolio View (CTPV ), Qlik Sense Reporting, Clinical Dashboard, Sharepoint. Product Analyst Aug 2021 – Jun 2022

CareMetx, Bethesda, MD

CareMetx is a specialty hub services and technology company providing patient-centric services supported by state- of-the-art proprietary technology. CareMetx portfolio includes "human services" such as reimbursement case management, clinical care coordination, patient assistance program management; and cutting-edge technology services such as data aggregation, analysis and reporting solutions that may be "bolted on" to existing HUB technology for greater data access.

PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** ad37si@r.postjobfree.com Responsibilities:

• Documented and maintained business and functional requirements and ensure consistency.

• Provided consultative assistance to business users and stakeholders by analyzing the business requirements and determining problem/opportunity/solution resolution.

• Assisted in developing solutions and action plans to address issues related to project and products with guidance from a more experienced Product Analyst, Product Lead or Product Manager.

• Worked on CareMetx’s API Gateway and onboarding new patient procedure.

• Worked on API transaction and HTTP error codes.

• Tested SOAP APIs using Postman and helped documenting using Swagger.

• Experienced with SSO integration of applications with Connect.

• Independently managed low to moderately complex projects; understand business objectives as they relate to project goals, informing more senior PM’s and Team Product Lead when necessary.

• Assigned to low to moderate complex product/project under the leadership of the Product Manager and be accountable for reporting on project status.

• Supported the full product development lifecycle of a product line from market requirements to product release including: concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment and maintenance.

• Experienced with AWS Cloud environment, Designing, Implementing, managing and supporting various AWS resources to build the environment from the scratch to across different Application environment, Development, QA, Staging, Production.

• Elicited requirements from end users to solve a business problem and identify the desired results.

• Communicated with clients and stakeholders using data process models to clarify and validate requirements.

• Oversaw implementation, coordinating tests and observing initiation of the system to validate performance and ensure all business requirements and their integrity are maintained.

• Addressed issues and questions related to intended functionality of the system, as well as support the business in implementing the required changes to make effective use of the new system

• Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

• Developed specifications, diagrams, mockups, flowcharts and data mapping for programmers to follow for Benefit Investigation and Prior Authorization (Rx and Med modules) and Workflow system.

• Worked on data flow using JSON structure.

• Specified inputs and format outputs to meet user’s needs.

• Conducted sprint and client demos and provide trainings across the team.

• Worked on Data Archiving project, electronic Benefit Verification, electronic Prior Authorization, Rx electronic Prior Authorization.

• Performed all responsibilities within the guidelines and IT policies and directives at or above our client's performance and evaluation standards.

• Utilized time management skills and multi-tasking capabilities to handle multiple and parallel projects, deliverables while working both independently and collaboratively within a team.

• Experienced handling off-shore and on-shore team.

• Maintained user confidence and protect the business by keeping information confidential.

• Used SQL queries to extract relevant information from Exchange data.

• Gathered Business requirements to understand financial impact on business processes.

• Actively participated in Daily Scrum meetings, Sprint planning, Retrospective, Grooming and Sprint Demo. Systems included: eServices, React Portal, Connect, API, SureScripts staging portal, Postman, Confluence Sr./Lead Business Analyst Mar 2019 – Jan 2022

Pindi Solutions / PCORI (Patient-Centered Outcomes Research Institute), Washington, DC The Patient-Centered Outcomes Research Institute (PCORI) is authorized by Congress to conduct research to provide information about the best available evidence to help patients and their health care providers make more informed decisions. PCORI’s research is intended to give patients a better understanding of the prevention, treatment and care options available, and the science that supports those options. Responsibilities:

PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** ad37si@r.postjobfree.com

• Conduct individual and/or group requirements sessions with users, SMEs and Stakeholders in to elicit, define, and document a comprehensive list of requirements and assist in determining the solutions that best fit their needs.

• Analyzed business requirements to develop or assist in the development of project documentation including Requirements Traceability Matrices, Functional Requirements Specifications, Project Schedules/Plans, Test Plans, Training documentation, etc.

• Effectively manage those requirements as well as project timeline and quality of deliverables through the project life cycle from Identification through Execution and delivery.

• Hands on experience in Data Migration from one system to another AWS clod application.

• Experience developing solutions for the Procurement Contract Lifecycle Management (CLM).

• Maintained SharePoint project lists and libraries, and assisted in SharePoint development and user training activities.

• Worked on SharePoint integration with other system like Determine-Corcentric.

• Lead and worked with developers on building new SharePoint forms like Board of Governance (BOG) form, Travel Initiation Form (TIF), and Procurement Request Form (PRF).

• Worked on creating libraries and assigning training materials for the FTE and contractors within PCORI.

• Uploaded all training materials to SAP-Litmos for routing to all PCORI employees.

• Communicated effectively (both written and oral) to all staff levels and delivered difficult/sensitive information tactfully.

• Worked closely with business relationship managers and technology domain managers to refine and execute program technology strategy.

• Collaborated with the Development Lead, and Program manager to develop and implement software implementation plans.

• Met with implementers, throughout the life of the project, to track and maintain the requirements list.

• Generated reports and tracked the team activities following agile methodology.

• Prepared agendas for team refinement sessions.

• Closely worked with the developers and QA team on getting the requirements implemented and tested.

• Assisted the QA/QC Engineer to ensure the successful implementation and validation, within the solution, of each requirement.

• Created User Stories on Jira and tracked the project development.

• Accepted and approved stories on Jira.

• Conducted demos and training across the team.

• Tested the User Stories and logged defects on Jira.

• Participated in Salesforce Testing activities.

• Met with subject matter experts throughout the PCORI organization to create Organizational Process Flow Diagrams for the functional teams’ processes.

• Assisted in development, testing, and troubleshooting of solutions prior to and immediately following deployment to the production environment.

• Assisted in performing Integration and Acceptance Testing.

• Supported the development of training and implementation material.

• Assisted in project related responsibilities such as: building and tracking project change requests, reviewing project documentation, acting as the voice of the functional teams when communicating requirements to the vendor, etc. Systems included: Determine-Corcentric, Dell Boomi, SharePoint (Document Management System), Salesforce, DocuSign, SAP Litmos (Learning Management System), Concur, Tuition Manager Validation Specialist / Sr. Business Analyst Jul 2013 – Mar 2019 Pindi Solutions / DePuy Synthes (Johnson & Johnson), Westchester, PA DePuy Synthes is a medical device company delivering a broad array of orthopedic and neurological solutions that go PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** ad37si@r.postjobfree.com beyond quality implants and include services, education, instruments and emerging technologies. Responsibilities:

• Worked as Lead and prepared weekly reports and provided technical supervision to the team members.

• Author, revise and review SOPs required to maintain the Quality Management System.

• Experienced in data migration to AWS.

• Key team member providing computer system validation and testing services for DePuy Synthes remediation project; Project scope included existing custom software applications that had been in use for several years but not properly validated according to CAPA from FDA audit findings.

• Experience with Legacy System -Data Migration.

• Participated in an in-house CSV validation project for creating and reviewing the SDLC documentation.

• Developed templates for URS, FRS, Protocols, Test Scripts, Change Controls, Traceability matrix and Validation Plans.

• Analyze and documented client’s business requirements and processes and communicate these requirements by constructing process models.

• Experience in software development life cycle (SDLC) and Agile methodologies.

• Executed and reviewed Test Protocols.

• Prepared test results and deviation data for Validation Summary Report.

• Involved in the scheduling and planning of testing activities and work within a project team focusing on validation activities.

• Experience managing and engaging diverse range of stakeholders

• Facilitate meetings with clients to gather and document requirements and explore potential solution

• Act as a liaison and point of contact between the business and the IT team

• Created Use-Cases, User Interface documents and functional/requirements specification documents to document business needs.

• Writing Business Requirements Document (BRD) and Functional System Design (FSD) documents

• Worked closely with Development team (Java platform), QA team and tracking defects

• Created and maintained user stories, product backlogs, sprints and parking lot items and tracked all using JIRA.

• Developed templates for URS, FRS, Protocols, Test Scripts, Change Controls, Traceability matrix and Validation Plans.

• Created and authored process work flows, and SOPs for the project.

• Responsible for task assignments, reporting to upper management, general project management, and resolving issues.

• Interpret and apply FDA regulations as they pertain to GxP computer systems, lab equipment and process validations.

• Developed risk assessments, validation plans, protocols, test scripts and reports that support the qualification and validation of GxP computer systems.

• Documented User Requirement Specifications, Functional Specifications, Operational Qualification Test Protocols, Test Scripts and Traceability Matrix.

• Executed and reviewed Test Protocols on multiple systems.

• Involved in the scheduling and planning of testing activities and work within a project team focusing on validation activities.

• Participated in the testing of Salesforce application. Systems included: Plateau (SuccessFactors Learning)- Learning Management System, SAGE, Training Server, SAP BW, Salesforce, Oracle, ProPlan, Informatica and MP2 Access. Sr. Business/Testing Analyst Jan 2012 – Jun 2013

Optum Healthcare (QSSI), Columbia, MD (Client: CMS) CMS has established a Medicare Shared Savings Program (SSP) to facilitate coordination and cooperation among the providers to improve the quality of care for Medicare Fee-For-Service (FFS) beneficiaries and reduce unnecessary costs. Eligible providers, hospitals, and suppliers may participate in the Shared Savings Program by creating or PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** ad37si@r.postjobfree.com participating in an Accountable Care Organization (ACO). Responsibilities:

• Authored and Reviewed Business Requirements and Design Documents for MSSP ACO Portlet, MSSP Application Process, MSSP Assignment, and MSSP Advance Payment and prepared Test Plans.

• Attended walk-through meetings with Requirement Analysts to understand the Business Requirements and gave several suggestions to them.

• Designed detailed Flowcharts for the MSSP Application and Reconsideration Requirement Document to easily understand the process.

• Expertise in documenting business workflows, procedures, roles and responsibilities

• Expertise in playing important role in the entire Systems Development Life Cycle (SDLC)

• Expertise in designing Functional Specification document and getting it approved from Stake holder/user community

• Wrote detailed Test Cases and design steps in HPQC and maintained Requirements Coverage.

• Facilitated Joint Application Design (JAD) sessions with technical leads, software architects, and Subject Matter Experts (SME) to identify business rules and requirements and document them in a format that can be reviewed and understood by both business and technical people

• Executed Test Cases and recorded results in the HPQC.

• Peer reviewed Test Cases written by other test team members.

• Created Test Data using SQL on IBM DB2 database.

• Logged, Tracked and Closed Defects in Quality Center.

• Provided application support to pilot release customers.

• Researched multiple issues daily using Linux and db2 and provided resolution to customers.

• Review the XML files in the Linux Environment to help customers troubleshoot their issues.

• Study the requirement, analyze the subject and provide presentation to the stakeholders.

• Performed the Backend Testing using SQL queries and performed the data verification.

• Uploaded files through Mainframes HOD and verifying the response codes in Database.

• Facilitated User Acceptance Testing (UAT) to the end clients (CMS).

• Created documents after doing research on CMS.gov on specific topic to discuss with the team members.

• Created weekly reports of tasks accomplished over the week and send it to the Lead and Manager.

• Prepared the Release Readiness Report document for the end client.

• Working experience with JSON/XMLs, crosswalks.

• Interacted with Requirement Analysts to resolve discrepancies between user requirement document and system specification.

• Participated in weekly team meeting and discussed about the status of the project with the higher management. Education

• Post-graduate in Clinical Research

• Masters in Science (MSc)

• Bachelors in Science (BSc)

Skills

• Waterfall/Agile Scrum methodologies

• SQL

• User Acceptance testing

• Agile Project Management

• Business Analysis

• Software Development Life Cycle (SDLC)

• Jenkins

• GitHub

PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** ad37si@r.postjobfree.com

• Jira

• JSON

• AWS

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