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Financial District, MA, 02109
... Conflict Management Application Development Process Management Network Management Information Management Presentations Helpdesk Support Training IT Security Information Security Escalation Management Risk Mitigation Audit Reporting Compliance ...
- Mar 09
Tewksbury, MA
... Related Experience Desktop Support Lead, Kyocera Intelligence May 2021 – Present oPromoted from helpdesk to team lead, and took on responsibilities of mentoring helpdesk techs oAdditional email filter support, mainly Proofpoint, but also working ...
- Mar 02
Waltham, MA
... Created the Procedure Manual for the Procurement Services Support team as well as multiple other process and procedure manuals which were used for the helpdesk for the Procurement Department. Administrative Assistant (Office Manager) AmTrust North ...
- Feb 20
Boston, MA
... Wellesley College, Wellesley, MA January 2023 - May 2023 IT Helpdesk Support(Contract) ● Monitored, managed assets, and resolved tickets using Salesforce to provide prompt technical support to end-users. ● Deployed security upgrade Bitlocker within ...
- Feb 02
Hyde Park, MA
... PARTNERS HEALTHCARE SYSTEMS, INC March 2016 to May 2016 Service Analyst 1 ● Helpdesk Technician/Responsible for providing support for Epic Application ● All business administrative duties completed in a timely and accurate manner ● Performed other ...
- 2024 Nov 17
Boston, MA
... • Ensured faster and firsthand resolution to end users by granting access to helpdesk to perform user unlock activities, mail whitelist& blackist reducing resolution time by 30%. • Analyzed security logs to determine and alleviate network threats. ...
- 2024 Oct 22
Everett, MA
... Respond to all helpdesk and Project leaders’ inquiries Sr. Accounts Receivables Specialist, Ghost Lifestyle LLC, Las Vegas NV 89119 (01/06/2021 – 12/2023) Create, post, and send client invoices for US, UK and All other Int. Clients Process Shopify ...
- 2024 Oct 17
Bedford, MA
... Established phone adequate, Sla, and procedures for Helpdesk/Technical support department. Created and edited standard operating procedures for Help desk, System operations, and product support departments. Enacted executive vision by planning and ...
- 2024 Oct 11
Boston, MA
... Relevant experience IT Operations Coordinator (01/ 2020 – 10/2023) Company: Progress in Peace non-profit organization/ Kurdistan • Provide comprehensive helpdesk support for users on hardware, software, networking. • support, troubleshoot, and ...
- 2024 Jul 17
Everett, MA
... algorithms Technical Support Engineer Intern, Harvard University, Boston, MA May 2023 – Aug 2023 • Provided comprehensive helpdesk support encompassing computers, network equipment, and software • Facilitated with imaging, backing up, restoring, ...
- 2024 Jun 26