Tech Support C++

Jean Daniel Ulysse

617-***-**** ***********@*****.***

*** ****** ****** ***#*

Mattapan, MA, 02126

SUMMARY:

Head-ends Engineer at Comcast Xfinity for physical installation of layer-1 - layer-3 for optical fiber and Ethernet cable, cat 5, 6. Validate network devices and survey the environment before implementing the install. As a CET professional, in search of opportunities as Network Eng/Tech support and operation to Network Data Communication industry or ISP. All work performed is done under Cisco Network device suites.

SKILLS: Able to design, maintained, and troubleshoot network topologies.

10-years + experienced working with Cisco IOS.

Applied Cisco Networking Designed scheme.

Configure the State of the Art Technology like Routers, Switches, Routing Protocols, like OSPF, IS-IS, EIGRP, BGP, Ripv2. Cloud-system like MPLS, Metro Ethernet, Frame - Relay, ATM, PPP, X.25; IP networks: VLANs, VPN, Terminal servers, and Server Feature roles like Hyper-V: VMWARE BUILT.

Troubleshoot/Repair layer one issues, especially, Cat5/Cat6/Fiber-optic.

Used a laptop to define device connectivity issues at both layer 2/ layer 3.

Applications: SQL/ISQL, Excel, PowerPoint, Frame Maker.

Business Application: the OASYS US, Global, Fixed income and Predator Application, Logic Works, 4-Test and Load-Runner

Programming Languages: Python3, C, Perl, AWK, SED, GREP, VB, HTML/XML JSX/ReactDOM

Operating Systems: Unix/Linux/VOS Stratus, DOS/Window7/SERVER8 features,WindowXP

Write and create test plans and case scenarios.

Troubleshoot and repair PC(s) and Laptops by replacing faulty circuit parts

Installed Server 2008; created AC DS, and promoted AC to Domain Controller

Created user/computer accounts. Managed Domain controller; used Syslog to monitor systems

POS provisioning/de-install which includes hardware/software upgrades.

Network survey

PROFESSIONAL EXPERIENCE

Wipro Technologies LLC: Address: 2 Tower Center Blvd Ste 2200 East Bruswick, NJ, 08816-100 USA. wwwiwipro.com Hr: 844-***-**** 6/11/2021 to 8/31/2023 Networport / IT-HelpDesk Support: Contingency Worker: Takeda Phamaceuticals.

Prepared Onboarding/Off-Boardings for end users.

Perforned IT Administrative tasks: Reset user accounts, Run Window System updates

Break/Fix for end user: Toggled ZScaller protocol to permit acces for end user.

Run System diagnostics to determine system integrity.

Provide hardware recommendation based on system upgrade.

IT Network Support CCNA level:

Used Team, Logmein123, Zoom, RDP to access end user devices.

Linked nodes to switchports at the MDF/IDF Network Room, "closet."

Assisted in Catalyst 9400, 9300, 9200 Series OS updates

Managed both Switches/Routers.

Perkin Elmer Validations: Contingency Worker 11/13/2023 to present IT Lab Supports: Instrument/Applications:

Beckman Coulter, Micro-Plate Reader

BioSafe, Quantasoft, SpectraMax ID5, Vi-Cell Series

Software Utilities: Service Now Ticketing System, Acronis, Druva Backup. Opusing LLC 101 Federal Street, Suite 1900: Boston MA 02110 781-***-**** ****@*********.*** Contractor ISG IT support at UPS Nordwood HUB 3/14/2019 to 2/14/2021

Installed Cisco switch 4500 series, configured, inspected, maintained beacons for UPS trucks before delivery departures.

Installed Cat5, Cat6 for extension of end devices. Allocated fibers, ethernet at patch panels.

Ensured all LED(s) are lighted up green.

Direct experience and hands-on, with VMWare management, maintenance, and monitoring including VMWare VSAN technology.

Used VMWARE to built systems and installed OS based on project specification

installed, patched, configured, and monitored Windows Server, SQL Server, Unix/Linux based servers

Tek-systems: 111 Speen St. Suite 520, Framingham, MA 01701: Phone: 508-***-**** Contractor-Out-Side Plan (OSP) Engineer at Comcast/Xfinity: 2/14/2016 2/29/2019

Received daily work order to install Fiber Optics Medium at the COMCAST Headend sites.

Overviewed designs per client install to ensure proper connectivity.

Based on the design, installed type A, or type B filters between the (OSP) Outside Plant and the clients.

Ran fiber optics medium by terminating both ends with LC/SC Multimode, or based on the design.

Scoped and tested the optics medium for robust connection availability.

Installed different Cisco: CWDM-SPF-1400, 1490, 1590, 1510, etc.. in the routers that service a particular client.

Documents the daily work per client serving including pictures that clearly show the circuit labels.

Upload all completed sites for the shift.

PROFESSIONAL EXPERIENCE

Field Solution: Consultant FieldSolutions, Inc. 10400 Yellow Circle DriveSuite 300 Minnetonka, MN 55343 6/15/2011-to- 3/30/2016

Email ****@**************.***; or Call us at 952-***-****, Option 2

Customer-facing skills, analyze, document, troubleshoot, install, test, all media layers relating to POS.

Analyze all Network layer devices, especially, transceiver/receiver module to validate the node's communication.

Surveying areas before the network implementation to ensure proper distance limitation for the network.

Terminated each run with RJ-45, RJ-11, or SC, ST, or LC fiber connectors.

Terminated run at the path panel and secure the run with punch down tool.

Used Toner to find the phone line and installed the phone.

Used Laptop with a DB9 cable to physically connect to the network to perform updates. Work Market & B/A Implementation Consultant 2/14/2010 -to- Present as Contractor 20 West 20th Street; Suite 402; New York; NY 10011; United States https://www.workmarket.com/home 212-***-****

Terminated each run with RJ-45, RJ-11, or SC, ST, or LC fiber connectors.

Terminated run at the path panel and secure the run with punch down tool.

Used the Toner to find the phone line and installed the phone.

Response to daily tickets/post-dated tickets resolving Network issues immediate devices to end- user devices including wrap and stack, de-install, and install. Knowledge of Enterprise Networks from D-Mac to Core router/switch “edge”, Distribution and access switches. Network Technology Academy, Contact: Axell Emmanuel ph: 857-***-****: 1/5/2008 to 9/10/2011

20-40 Holland St. Suite 402; Somerville, MA 02144; Office: 617-***-**** http://www.networktechnologyacademy.org/contact-us/

Prepared and completed MPLS survey for AT&T project for several sites.

Performed basic CCNA troubleshoot: checked layer 1, and layer 2 issues.

Used laptop to verify layer 3 IP addresses; verified routing protocols, VLAN at layer2.

Performed cut-over for the new circuit by configuring the router for the new circuit.

Read and understand complex civil engineering schematic diagrams to run CAT5 drops.

Installed System at Charlie Charmin Store: Server, Client POS, Camera (POE), Audio.

Conduct teleconferences with clients for interface business requirements, testing, use of Salesforce

Implementation tasks to configure software components to provide an effective solution for clients

2009 – 2010 taken A+, CCNA, Microsoft Window client/server 2007/2008, VMware

Completed and earned A+, CCNA certification.

Trade Support Application Engineer: State Street Global Advisors (SSgA) 2/15/1998 to 6/8/2001

1 Lincoln St, Boston, MA 02111

Phone:617-***-****

Monitored, analyzed, reported, and uploaded trading protocol for all system failures.

On called 24x7, three days a week during the trading cycle.

Electronically, sent confirmed trades to other brokerage firms after the market closed.

Set up a test system and test scenarios to train external brokers.

Constantly used “sql/isql” to validate orders/trades and also confirmed trades.

Worked closely with Account and Portfolio Managers to ensure the integrity of the data.

Worked with local and international brokers and traders. Supported Predator, FIX via Phone/e- mail

Operational System/Application support: Investigated communication issues with Server/Database; ensured that the trading Application is up and running. QA: Thompson Financial Services Electronics Settlement Group (ESG) 6/30/1996 to 7/20/1998: HR Ref: Britney Newton: 617-***-****

47 02210, 55 Thompson Pl, Everett, MA 02149

Thompson Financial services have name changed to “Omgeo”

Application supported OASYS: the US global, Fix income, and the ALERT Database.

Wrote and Developed Test Plan based on the Project Specification.

Created test scenarios according to the business model presented in the specification.

Performed Smoke and Functional test on each software module to ensure proper communication.

Used Client/Server model to set up a test environment for Brokers, Traders, Custodian BK

I Ran the 4test against all OSYS suites. Used the bug tracking system to insert bugs in the system:

Performed Unit and integration testing. Participated and provided inputs in the Project.

Design and create K-shell, or C-shell script using AWK, SED, grep to update the content of files. Stratus Computer Co. U.S. Operations; 111 Powdermill Road; Maynard, MA 01754-3409 978-***-**** Dates: 8/15/1995 – 8/15/1996

Quality Assurance Co-op Engineer: Stratus Computer Marlborough, MA.

Worked in the Network Communication Group performing test application protocols like ping, IP/IPX, and developed Scripting Software utilities owned by Stratus Computer.

Debugged and dumped the kernel Data Structure to validate proper communication streams.

Used VOS as the Operating system to set up Local Area Network with several nodes to test the communicating Board. Updated the Comm. hardware and software according to the test cases.

Tested the system for Full Tolerance by installing more than one communication board within the communication rack. Configured the board interface for proper usage.

Used UNIX gdb to debug and dump some of the TCP/IP related

MPI is nothing but Programmable NICs which allow faster/controlled throughput in a cloud environment.

RCP uses TCP/IP to copy the file to a remote host. For example, SSH, FTP, remote procedure call from "C" using socket connections.

Boston Public School: 2300 Washington St, Roxbury, MA 02119 10/15/2001 to Present

Taught Algebra as a Substitute Teacher in Hyde Park/English High School 9th/10th graders.

Prepared lectures, took attendance, and maintaining the classroom environment.

Participated in summer school and graded all students based on their merit. Additional prior experience:

QA, Software Development, design, maintenance, and support: Extensive experience on VMS. Client/Server Model, support Network/Computer systems many different protocol suites. Support projects for data entry, reporting, data migration, data conversion and ETL, point-of-sales, lab information, menu driver, business support, TCP/IP, and the internet modeling layers for interpreting the communication streams at any given layer.

EDUCATION

Bachelors of Science, Computer Science, Northeastern University, Boston, Mass. Class of 96 120 Hayden Hall, Boston, Ma 02115

Associate Degree, Electronics, Electrical, Computer Engineering Technology Applied Science Central Piedmont Community College, Charlotte, NC, 1985 to 1990 P.O.Box 35009, Charlotte, NC, 28235-5009

Cisco: Certified Number: CSCO11804300

A+ CompTIA Certified Number: COMP001020161327

Continuing education courses in C, network and communications, accounting, Expression Web.

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