Data Center Customer Support

Kenneth Terry

(Local to MA, Available to work onsite for initial week and then Hybrid setting)

Microsoft Certified

Recruiter’s Summary:

Kenneth comes with the below skills and expertise which makes him a great candidate for this position:

IT professional having extensive experience in System Administration in support of VM ware, cloud (AWS) environment and applications and have worked in the pharmaceutical industry.

Participated in several Domain, Forest and Active Directory migrations, demotions and merging(s)

Worked in VMware, Cloud Environments include Azure, AWS and GCP

Responsible for Global Change Management, VM Management, Data Center Management, KT (Knowledge Transfer)

Windows Server infrastructure includes introduction of pre patch change control notification and stake holder signoff, backup, preparation and execution.

Experience in Managing Backup / Restore and Disaster Recovery process and procedures

Responsible for 2400+ servers spanning 8 Data Centers, systems include Windows, UNIX and VMS

Experience in Active Directory, File and Print Services, Web Hosting, Backups / Restores, Patch Management, Server Farms and Network Support, Team Lead Supervisor of 20 employees in the NorthStar Data Center

Operation of Infrastructure services, and backups management and NetBackup storage

Working within Standards such as HIPAA, SOX, OCC, PCI, PKI and GXP for Validates Servers.

Summary:

Either (Implemented / Collaborated / Participated)

Automated Server Deployment

Application Development and Implementation

Network Design and Support

Firewall deployments Design, migrations and Support

VMware Hosts / clients deployments and Designs, migrations and Support

Computer Security Management

Large scale Data Center and DR environments

Complex Windows Server Farm environments

Backup / Restore and Disaster Recovery process and procedures

Evolve help desk support Center for enterprise server environment

Participated in several Domain, Forest and Active Directory migrations, demotions and merging(s)

Participated in Global IT configurations involving multi-vendor OS / Hardware / SAN

Knowledge and experience with basic security measures and requirements

Audit Reporting and Compliance

Vendor license and support maintenance

Technical Team Leader / Management - Employee Mentoring:

Educated / Presented / Lectured on new project implementations

Documented processes and procedures for support staff Via SOP

Participated - Staff hiring and scheduling

Facilitated - Staff meetings and lunch Tech-Talks

Staff coaching, evaluations, development and team building

Collaborated on the develop escalation process and procedures

Microsoft Windows Server Environments

Working within Standards such as HIPAA, SOX, OCC, PCI, PKI and GXP for Validates Servers

Project Management: With Cradle to Grave Planning.

Discovery / Planning / Developed / Coordinated / Disaster Recovery / Testing / GO live Coordination and Retirement.

Contributed to Best Practices and Process Improvements for managed services.

Experience developing procedures, policies, technical manuals, software guides and instructions.

Team management experience in both Systems Administration and Software Engineering project environments.

Security Patch Management / Application / Processes for Server Security Patching, Validation and Reporting.

Designed and implemented monitoring solutions and auto FS call out.

Development, Institute, and Maintenance of automated scripts

Systems and Server life cycle build project management:

oCoordinate and participate in multifunction team projects

oServer Build, hardware, software standards and purchasing

oInstalled server base capacity planning, monitoring and reporting

oApplication Server upgrades, replacements and de-installations

oServer Hardening and security QA

oPost Application QA and user acceptance

oApplication Server maintenance and support

oPrioritizing to meet company objectives

Virtualization Management:

Cloud Environments include Azure, AWS and GCP

I have worked on ESX, ESXi and their vCenter’s

Desktop Virtualization View 4.6, VDI

vMotion, P2V, V2V, Deployment, Clones, Templates, and Snapshots

Citrix installation and configuration in server 2002 – 2016

Skills / Technical Skills:

Microsoft Azure

Internal Audits

Google Cloud Platform (GCP)

Disaster Recovery

Data Center

Servers

Troubleshooting

System Administration

Windows Server

VMware

HP

Networking

Software Documentation

Active Directory

Technical Support

Hardware

Management

System Deployment

Microsoft Exchange

Storage

Integration

Project Management

ITIL

Security

TCP/IP

SDLC

Team Leadership

Cloud Computing

IT Service Management

Virtualization

Information Technology

Outsourcing

IT Management

Vendor Management

Enterprise Architecture

Windows

Change Management

IT Operations

Quality Assurance

Cluster

Customer Service

Operating Systems

Team Building

Linux

Network Administration

Software Development

SAN

Capacity Planning

Operations Management

Conflict Resolution

Storage Area Networks

Documentation

Computer SecurityProject Management

Personnel Management

Budget Management

Conflict Management

Application Development

Process Management

Network Management

Information Management

Presentations

Helpdesk Support

Training

IT Security

Information Security

Escalation Management

Risk Mitigation

Audit Reporting

Compliance

Process Improvement

Documentation

Systems Management

Capacity Planning

Backup and Recovery

Patch Management

Azure / AWS / GCP Cloud

Education And Certifications:

Admin Cambridge College Cambridge, MA

1 Year M.B.A. Candidate Business

Wentworth Institute Boston, MA

B.S. Computer Science

Wentworth Institute Boston, MA

A.S. Computer Engineering

Citadel Military College Charleston, S.C.

4 Years Biology

Certifications:

MCSE1

MCSA

MCP

Training

Additional Training:

ISO 2000 - 2005

Kiazam

ITIL

Green Belt

Required Training:

Standards of Business Conduct

Putting Customer First

Leading Through Transformation and Change

High Performance Organization (HPO)

IT Security

CISSP

Compliance Standards

HIPPA

SOX

GXP

PII

PHI

PCI

PKI

Professional Experience

CVS, Pawtucket RI Sep 2019 – Present

System Engineer/Sr. Analyst, Systems Engineering - Technology Center

(IT / Infrastructure)

Responsibilities:

System Build

Windows project Resource for Application projects.

Server Build Engineer (Azure, AWS, GCP, VMware, and Physical) environments.

Windows build team interfaces to other infrastructure teams.

Other duties as assigned:

Change Management

Capacity planning

Vender Management

Patch Management

Incident Management

Firewall rule determination

Projects:

Windows 2008 / 2016 / 2019 File server migration (

BISCOM automated fax

Beyond Trust security implementation

Covient KMS archival implementation

Minute Clinic Migration the cloud

EPIC

Oak Streat Health Acquisition

COVID (Work force to home)

SND (Service Now Discovery) implementation

Accenture KS training sessions

Advance application platforms from lesser versions of Windows to higher per project life cycles.

Cloud server hardening

FHLB Boston (IT / Infrastructure), Boston MA Aug 2017 – Sep 2019

Patch Management

Responsibilities:

Advance all aspects from quarterly to monthly patch cycle in OCC regulated environment. In the Windows Server infrastructure including introduction of pre patch change control notification and stake holder signoff, backup, preparation and execution.

Normalization of the infrastructure patch deployment packages, patch deployment, and remediation of issues by collaborating with other internal technology groups when necessary.

Implementation includes the documentation and coordination with change management, application analyst and vendor management.

Availability to deploy patches on weekends when necessary and can be via remote administration solutions,(Citrix & RDP).

Perform day to day administration of Windows 2008, 2012, 2016 and layered software application administration, maintenance and support as needed to support the Bank’s infrastructure as directed.

Responsible for and carrying out routine maintenance activities for the Windows infrastructure, physical as well as virtualized servers.

Perform and adhere to change management requirements.

Report weekly the status of ongoing tasks and responsibilities to management.

Provide detailed technical documentation, and Education.

UMASS Memorial Health Care (IS / MIS) Worchester, MA Oct 2016 – July 2017

System Engineer

Responsibilities:

Managed Information Services, Worcester MA in a HIPPA regulated environment.

Remediation of 200 servers from Windows 2003 to Windows 2012 in preparation of EPIC implementation including the documentation and coordination with change management, application analyst and vendors in a HIPPA regulated environment.

P2V of Windows 2003 Physical Servers

Net New 2012 server with new installation of application

Migration of user or application data from File Server to NAS environment

Documentation and maintenance of Nagios with integration with ServiceNow

Investigation and certification of web-based applications in preparation of IE1 implementation

Genzyme / Sanofi (GIS / ITS) Framingham, MA Apr 2011 – Oct 2016

Systems Management and Project Management

Responsibilities:

Global Infrastructure Services, Framingham MA in a GXP and SOX regulated environment

Maintained 20,000+ VM Virtual Servers spanning the Americas

Active Directory, WINS, DHCP, Web Hosting, File and Print Services and various applications

Global Change Management, VM Management, Data Center Management, KT (Knowledge Transfer)

Build management of physical and virtual servers

Run state support of installed base servers

Disaster recovery of 200+ virtual servers

Migration of 1+ Petabyte of storage

Data Center migrations and consolidations

Project Management, Project Coordination, Individual Contributor and Technical Resource.

Technical resources for Environment Provisioning, Architecture, Operations and Capacity Planning

Successfully liaise between business partners, business management, development, network, and support team(s)

Edison international Marketing and Trading (EMT) Boston, MA Apr 2010 – Mar 2011

Infrastructure Specialist/ Infrastructure Management

Responsibilities:

Marketing and Trading, Boston MA in a FERC and SOX regulated environment

200+ Windows Servers spanning North America

Active Directory, Web Hosting, File and Print Services and various applications

Desktop Support, Telephony, Data Center Management

T & T ASSOCIATES CONSULTING Boston, MA July 2009 – April 2010

Owner Operator

Responsibilities:

Needham Presbyterian Church Needham, MA Disaster Recovery and ROI

Burke & Associates Braintree, MA Network, Web Design, Security, File and Print design

Savage, Weiner & Company Boston, MA DR, AD, Disaster Recovery, Scripting, Exchange management

Power 1410 Brockton, MA Sound Engineering, Remote access and Live Broadcasting

Southern Baptist Church Boston, MA Backup and Restore design, Capacity and ROI planning

Seymour Entertainment Brockton, MA Network design, Web page design

HP Managed Server Projects with Tsg (Trade Services Group) Littleton, MA 2000 – April 2009

Windows SME

Responsibilities:

Contracted Systems administration. 200+ Windows Proliant Servers spanning the Americas, Europe and Asia Pacific

Active Directory, Exchange, Web Hosting, File and Print Services and various applications. Clients include Starwood Hotels and Resorts, MCI, TYCO, DLA

Starwood Hotels and Resorts 2005 – 2009

Principal Systems Engineer

Responsibilities:

200+ Windows Proliant Servers spanning the Americas, Europe and Asia Pacific

Active Directory, Exchange, Patch deployment, Web Hosting, File and Print Services and various applications

Standardized build document and audit process

Created a virtual server test environment

Transformed Systems Monitoring from a manual to automated process

Instituted SIM Servers to manage Insight Manager and ISEE/OSEM

Repaired and improved Patch Management Process

Created reports and participated in Capacity Planning and Availability Management

L3 Escalation support

AD Migration from Windows 2000 to 2003

Documented, Encourage and Enforced Managed Services Processes

Wrote and revised portions of L1 & L2 Processes documentation

Implemented St Bernard Update Expert, later migrating to Shalik’s NetChk

Initiated, Facilitate and Manage production CRITSIT escalations

Reduced System Outages and Trimmed unscheduled “Downtime”

AD Migration from Windows 2003 to 2008

Planned, Instituted and Managed system test LAB(s) using Virtual Server

Implemented Disaster recovery, Backup and Restore process and procedures (NetBackup)

MCI 2001 – 2005

Windows SME

Responsibilities:

300+ Servers spanning 100 facilities

NetBackup, File and Print Services, HR PeopleSoft, Web Hosting, AR and AP, Customer Service

L3 Escalation support

Gathered and Documented Capacity Utilization and Planning

Wrote and revised portions of L1 & L2 Processes documentation

Automated System Configurations from building documents

Coached and assisted with verification of Managed Services on Best Practices configurations

Created / documented / tested / validated patching procedure

Scripting to perform various IT functions

TYCO 2001 – 2005

Windows SME

Responsibilities:

New 2K square foot Data Center with 50Windows Servers.

Evaluated, Designed and Implemented Patching Deployment

Assisted in Backup and Files services design

Assisted in system build strategy

Scripting to capture performance data for capacity planning

DLA (Department OF Army logistics) 2001 – 2005

Windows SME

Responsibilities:

Production Server Support

File and Print Server Support

Capacity planning

Systems administration

COMPAQ / HP GLOBAL IT Southborough, MA 1997 – 2001

Lead Systems Administrator

Responsibilities:

2400+ servers spanning 8 Data Centers, systems include Windows, UNIX and VMS

Active Directory, File and Print Services, Web Hosting, Backups / Restores, Patch Management, Server Farms and Network Support, Team Lead Supervisor of 20 employees in the NorthStar Data Center

Supervised Systems administrators for the Northeast Data centers

Semiannual: Performance management review, Salary planning and Development planning

Developed automated deployment scripts to deploy production server

Designed and implemented test lab for proof-of-concept development

Automated patch deployment and audit process

Created, managed, scheduled and maintained a 15-node server test and development lab

Participated in the implementation of Data Center Design

Shared oversight of consolidation of 8 DC’s down to 2 with DR components

Scripting to expedite server provisioning and deployment

Created / Tested / Implemented System Recovery Solutions

Ushered Windows Migration from Windows NT to Windows 2000

07% Server footprint reduction using VMware

L3 Escalation support

Assisted in creation and institution of a L1/L2/L3 support structure

Ushered in scripts to automate QA of pre-production servers

Deployed HP Managed Server solutions for customers to manage their applications

Developed automated scripts to perform server hardening

Facilitated resolved of technical and / or procedural customer escalations

Managed task schedules for hardware deployment, migrations, and upgrades

Gathered customer builds requirements for deployment projects

Provided suitable environments and coordinated application implementation

Planned, Instituted and Managed system test LAB(s) using VMware

Digital Equipment Corporation CSC (Customer Support Center) Westborough, MA 1991 – 1997

Senior Systems Administrator

Responsibilities:

Window Servers with Active Director, File and Print Services, SMS Servers, Web Hosting, Backups, Patching, VMS Clusters,

RSTS Server and Network Support, Team Lead Supervisor of 10 employees

Deployed production servers in Northeast Data Centers

Assisted in the design and implementation the corporations 1st AD infrastructure

Assisted in institution of Corporate IT Security strategy via SCAT (Security Advisory Team)

Managed CSC network infrastructure including Decnet, TCP/IP, Video Conferencing and Telephony

Participated in Windows migration from Windows 3.51 to Windows NT (Multi Master Domains)

Trained operational personnel

Customer support specialist for Proview, IAS, RSTS, and RSX

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