Information Technology Asset Management
Resume:
FRANK IULA
Stoneham, MA *****
M: 617-***-**** EMAIL: *******@*****.***
OBJECTIVE: A career position in Information Technology, in an environment with technical growth potential, while utilizing my experience in PC Support and Asset Management.
OPERATING
SYSTEMS: Windows 11, Windows 10
SOFTWARE: MSOffice 365, Outlook/Exchange 5.5, McAfee, Sophos, Heat, Altiris, Active Directory/Azure, Cisco VPN, Servicenow, Bomgar, Slack, MS Teams
HARDWARE: Intel Based PCs HP Compaqs and Lenovo laptops, HP Printers.
EXPERIENCE: Consultant Work December 2013 – Present
GreenPages Portsmouth, NH November 2019 – April 2025
EUX Support/Descktop Support
Migrate over 200 users over to the ENTRAS domain.
Assist users with any issues that arose after migration.
Confirmed on daily basis that video screens were functioning properly for daily meetings.
Build new systems for new hires.
Provided end-users with 2nd level support on PC/Laptop issues.
Triage incoming calls, emails, and in person contact from customers.
Monitor Servicenow queue and work incidents in order of priority.
Assist in setting up email on end-user cellphone.
Assist in modifying accounts in Active Directory and/or temporarily accessing other email accts.
Create network and email accounts in Active Directory and/or temporarily accessing other email accts.
Assist in Troubleshooting peripheral equipment.
Escalate issues to appropriate groups as necessary to restore service and to identify and correct core problems.
Clients include:
Boston Medical Center
Medicus Healthcare Solutions
BluePrint Medicines
Mass Medical Society
Mimecast
VeraCode
Antares Pharma
College Possible
Wise Construction
JVS
Scorpion Therapeutics
Sunlife Financial Systems Wellesley, MA November 2014–November 2019
Desktop Analyst
Provide Tier 2 Support to over 2500 users.
Installs, configures, and upgrades approved hardware, software, mobile devices (iPhone/iPad iOS), and computer-related peripherals.
Use SCCM to configure and deploy Lenovo laptops and desktops.
Use SCCM to push out software.
Responsible for asset management of inbound and outbound inventory, distribution, vendor buy backs.
Assist in troubleshooting peripheral equipment.
New England Finish Systems Salem, NH July 2014 – September 2014
Jr Admin
Use SymantecGhost to deploy Tablets and desktops.
Provide 2nd level PC support to multiple departments.
Assist in building new servers.
Provide support in configuring Mobile Devices.
Boston College Chestnut Hill, MA February 2014 – June 2014
Use MDT and DeployStudio to configure and deploy Mac workstations and desktops.
Provide 2nd level PC support to multiple departments, faculty/staff on campus.
Provide support in configuring Mobile Devices.
Circles Chelmsford, MA December 2013 – February 2014
Resolve all Trouble calls for multiple sites, both over the phone and in person.
Provide 1st/2nd level Phone and PC support to over 500 end-users.
Use Ghost to configure and deploy PC’s and Laptops
Use Citrix Access Management Console to assist with citrix issues.
Multiplan, Inc Waltham, MA
Desktop Analyst June 2007 – November 2013
Assist over 2,000 desktops and remote user’s.
Perform all SW and HW Moves, Adds, and Changes (MACs) for over 2,000 end-users.
Resolve trouble calls for end-users in multiple software and hardware areas.
Provide 1st/2nd level PC support to over 2,000 end-users.
Led Migration project from WINXP to WIN7.
Led encryption project by installing and configuring Sophos Encryption software on both PC’s and Laptops.
Use Global Manager to create user accounts for various in-house applications.
Use Altiris to configure and deploy PC’s (ADT’s) and install software.
Getronics/PHCS Waltham, MA
Sr. Field Engineer/Asset Manager July 1997 – June 2007
Perform QA on new and/or upgraded software on a WIN 2000 and XP platform for interactions with each other.
Document new software installations (both proprietary and off-the-shelf), after successful QA, and distribute to other Technicians.
Maintain/track all software and hardware inventory in Vantive database (approximately 3,500 pieces of equipment).
Perform all SW and HW Moves, Adds, and Changes (MACs) for over 1100 end-users.
Work with customer to document/maintain/update all processes and procedures for all helpdesk tickets.
Approve new work requests.
Configure and deploy PC’s.
Train new Technician’s.
Liaison with vendor for warranty repairs and services on printers, PC’s, and monitors.
Provide 2nd level PC support to over 1100 end-users.
EDUCATION: Master of Science in System Management, Western New England College
Springfield, MA
Bachelor of Science in Computer Engineering, Boston University College of Engineering
Boston, MA
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